Mercedes-Benz of Owings Mills - Service Center

Great service My service advisor Patricia was fantastic! I was treated like a rock star! The waiting area was clean and all of the staff that I interacted with were My service advisor Patricia was fantastic! I was treated like a rock star! The waiting area was clean and all of the staff that I interacted with were extremely friendly. More

Tire replacement I came in to replace a tire and to my surprise my car was also checked over and cleaned! Friendly service that goes university n beyond the call of d I came in to replace a tire and to my surprise my car was also checked over and cleaned! Friendly service that goes university n beyond the call of duty!! More

outstanding service I brought my car in for a broken part; Harry Levy was incredibly helpful in all respects. The problem was fixed. The car was cleaned. It was an overal I brought my car in for a broken part; Harry Levy was incredibly helpful in all respects. The problem was fixed. The car was cleaned. It was an overall superb experience. More

Dennis Epps Dennis is the epitome of a great customer service experience. He was professional, knowledgeable and made me feel like my concerns were very important Dennis is the epitome of a great customer service experience. He was professional, knowledgeable and made me feel like my concerns were very important to him. I would not hesitate to recommend him to anyone who was considering purchasing a new car. More

Six Star Service Advisor ! Without a doubt, Harry Levy is the finest Service Advisor in the business. During my years of Mercedes ownership, I have followed Harry from other Me Without a doubt, Harry Levy is the finest Service Advisor in the business. During my years of Mercedes ownership, I have followed Harry from other Mercedes dealers as he is the pinnacle of knowledge and integrity. Lori Ludwig runs a great team and together with Harry, they make the service experience a pleasure. They are both the local embodiment of the Mercedes slogan, "The best or nothing". More

ALWAYS READY PATRICIA DOELLE MAKES SERVICE VISITS A PLEASANT & SATISFYING EVENT- FIRST OF ALL SHE IS AN EXCELLENT COMMUNICATOR NEVER IN RUSH & CAREFULLY LISTENS TO PATRICIA DOELLE MAKES SERVICE VISITS A PLEASANT & SATISFYING EVENT- FIRST OF ALL SHE IS AN EXCELLENT COMMUNICATOR NEVER IN RUSH & CAREFULLY LISTENS TO THE PROBLEM AT HAND-SHE GIVES ME FREQUENT UPDATES AS I WAIT FOR THE SERVICE & EXPLAINS EVERYTHING CLEARLY- ADD TO THAT BEING KIND PATIENT & CHEERFUL MAKES FOR A FIVE STAR SERVICE ADVISOR More

First Class Service! I have been a customer since the spring of 2017, and now have two cars from MBofOM. My sales experience has always been great, but my experience with I have been a customer since the spring of 2017, and now have two cars from MBofOM. My sales experience has always been great, but my experience with the service dept has been nothing less than First Class! Scheduling, customer service, reception, technicians are all fantastic to deal with. As for the service itself, I have been working with Harry Levy each time. Harry is a true professional, and takes a personal interest each time i stop in. Just wanted to say thanks to Harry, and the entire service dept. Great job, as always! -GJ, Eldersburg More

Great service!! I have been bringing my vehicles to Kyle for years.The service is always great and he gets the job done! I know that I can trust him and have faith in I have been bringing my vehicles to Kyle for years.The service is always great and he gets the job done! I know that I can trust him and have faith in his capable hands. Thank you More

Car Salesman I always have a great experience when I come to the dealer and go above to make sure I'm okay at all times making me very comfortable. I always have a great experience when I come to the dealer and go above to make sure I'm okay at all times making me very comfortable. More

Great because of harry Harry Levy is the best !!! I followed him from another dealership where we worked together. He is a long term Mercedes employee and very knowledgeab Harry Levy is the best !!! I followed him from another dealership where we worked together. He is a long term Mercedes employee and very knowledgeable of the line through many generations ! I always recommended him to my clients during my ten years in sales, More