Mercedes-Benz of Owings Mills - Service Center

Dennis has exceptional customer service and goes above and beyond for his customers . I will definitely be back for my next purchase ! Thank you for working with me to find the perfect car ! I’m beyond pl and beyond for his customers . I will definitely be back for my next purchase ! Thank you for working with me to find the perfect car ! I’m beyond pleased ! More

Murphy always takes care of me when I bring my vehicle 🚗 in for a service or repair. I pass up another dealership for this one because of the better treatment that I get there, thank you. in for a service or repair. I pass up another dealership for this one because of the better treatment that I get there, thank you. More

My service appointment was smooth. Arrived on time and out within an hour. Murphy was very helpful. They cleaned the car and returned it to me looking like new. out within an hour. Murphy was very helpful. They cleaned the car and returned it to me looking like new. More

Consistently EXCELLENT service! Kyle Harris is my service advisor at Mercedes-Benz of Owings Mills. My most recent service experience with Kyle was flawless, as usual. I purchased my Kyle Harris is my service advisor at Mercedes-Benz of Owings Mills. My most recent service experience with Kyle was flawless, as usual. I purchased my Mercedes almost 6 years ago and have consistently had stellar service ever since. Everyone in the service department is so friendly and professional, and they go out of their way to make sure the visit is seamless. Kyle is truly an advisor. He keeps me well informed of what was done at my service appointment and what he sees that might be needed in the near future that I should be aware of. I really like the fact that the same technicians work on my car each time I bring it in. I feel like that makes service and care for my car the best it can be. Kyle is great to work with. He takes the time to get to know his customers and is just one of those good, honest people you know you can trust. Working with Kyle in the service department is what will keep me loyal to this dealership, rather than buying from one of the several Mercedes dealerships in and around town. More

We have purchased many cars from the dealership and always had a great experience throughout the process. They have been great for service as well. always had a great experience throughout the process. They have been great for service as well. More

Patricia is Outstanding My service experience over the last 12 months has been excellent. Other Mercedes dealers service has not measured up to Mercedes of Owings Mills ser My service experience over the last 12 months has been excellent. Other Mercedes dealers service has not measured up to Mercedes of Owings Mills service. More

Mr. Guttierez was very helpful. He took the appropriate steps, to provide me with a pleasant experience. I was very satisfied with his professional performance. Thank you Sir Guttierez. steps, to provide me with a pleasant experience. I was very satisfied with his professional performance. Thank you Sir Guttierez. More

I had the absolute pleasure, meeting and working with Shawn Baker! Shawn puts a new brand on DELIGHTING THE CUSTOMER! He was very attentive to my concerns about my vehicle and consistently communicated e Shawn Baker! Shawn puts a new brand on DELIGHTING THE CUSTOMER! He was very attentive to my concerns about my vehicle and consistently communicated every step of my car’s service. His innate ability to ensure my comfortability with my repairs and cost speaks volumes. I was taken back by his very own concerns to ensure he was transparent and loyal to my mechanical needs. Shawn proved his commitment to serving me as a customer was most important and for that I cannot thank SHAWN enough😊 More

Shawn Baker made my experience great. Professional, caring, considerate. Excellent follow up and follow through excellent. Impeccable customer service. The best. Highly recommended to o caring, considerate. Excellent follow up and follow through excellent. Impeccable customer service. The best. Highly recommended to o More

My service advisor, Shawn, went well beyond the call of duty in assisting me in an extremely difficult situation. He is truly customer oriented. Great. duty in assisting me in an extremely difficult situation. He is truly customer oriented. Great. More