Mercedes-Benz of Owings Mills

It was really great working with him. He did his best to meet our needs and was very helpful. Communication with him was smooth and nice. meet our needs and was very helpful. Communication with him was smooth and nice. More

Thank you Andy for the outstanding customer service! We had a wonderful experience working with Andy. He answered all the questions we had and really took his time to explain everything. It was the first p had a wonderful experience working with Andy. He answered all the questions we had and really took his time to explain everything. It was the first positive car buying experience we’ve ever had! I will definitely work with Andy for all of our future car needs. 10/10! More

Brian was knowledgable, personal and wonderful! Brian was very open with the pricing and supported me through the finance process. Brian also shared funny anecdotes about the car buying process, his experie very open with the pricing and supported me through the finance process. Brian also shared funny anecdotes about the car buying process, his experience and also life with cars, which were all very insightful and also funny. Over all, Brian Legge is a great person to work with, and I will recommend him with full confidence! More

Took less than 2 hours for new car buying experience. No haggle straight up price. Andy had to come out on off day to complete the transaction due to my busy schedule, but he made it happen without any ques haggle straight up price. Andy had to come out on off day to complete the transaction due to my busy schedule, but he made it happen without any questions! Highly recommend! You will get a better car buying experience than Hunt Valley MB or Catonsville MB. More

This dealership was roughly about 80 miles from where we live. We were looking for a certain model and certain color and only this dealership had it. Took a chance to visit and I am glad we did. Excellen live. We were looking for a certain model and certain color and only this dealership had it. Took a chance to visit and I am glad we did. Excellent work by Kyle in promptly sharing all possible options. From that point onwards it was the smoothest process for a car buying experience. Irrespective of the weather and distance and taking all precautions during Covid - the car was delivered to us @ home (Yes! Kyle himself drove the vehicle). Rate the dealership very high in terms of quality, transparency and pricing. Thanks Kyle! You truly made our Mercedes buying experience a classy one!! More

The man to see. Oliver. He can make it happen.I choose The man to see. Oliver. He can make it happen. I choose the car i wanted and got it the same day. Good man and help full to talk to. The man to see. Oliver. He can make it happen. I choose the car i wanted and got it the same day. Good man and help full to talk to. More

Thank you Elliot, Fran and the entire Owings Mills Mercedes-Benz family for all your diligence and excellence with our out-of state car buying experience. We had to leave Md to go to Ga. to await my Mercedes-Benz family for all your diligence and excellence with our out-of state car buying experience. We had to leave Md to go to Ga. to await my newest grand child birth which meant I would not have been able to purchase the car because we were out of state But Elliot being the person he is assured us it would not be a problem to purchase a car for my daughter 18th birthday, Thanks to Elliott the delay was not a denial. My daughters 18 birthday has past but when she got the car today the smile on her face and the Joy she expressed priceless !!! Thank you Guys so much for everything and being apart of the Journey. You guys went over and beyond,You guys are Awesome, and working with Elliot felt like we were family not customers , Thank you Thank you Thank you ⭐️⭐️⭐️⭐️⭐️ More

Great place to purchase a car and the service has been excellent. One day my plan is to get 63s. Absolutely want one of them. excellent. One day my plan is to get 63s. Absolutely want one of them. More

The Sales Manager (white hair) was horrible. Instead of taking the time to properly assist, he tried to make me feel bad by telling me that my sales associate came in on her off day. Extremely insulting ta taking the time to properly assist, he tried to make me feel bad by telling me that my sales associate came in on her off day. Extremely insulting talking to a Mercedes lover and customer like that. As the sales manager he should have covered for while while she was off. I have many clients in Maryland with high incomes and I wanted to refer them to Owing Mills but he has changed my mind. All I wanted to do was take a day and decide between lease or buy. I guess he thought I was not going to return. When I returned 2 days later he avoided eye contact and never came out to congratulate me or follow up on why I made my decision to buy instead of lease. By reading this I hope he learns he may not speak to Mercedes customers that way and he should focus on Sales and Service. More

My dad negotiated this with the sales manager on the phone since we lived so far away. The manager Robert was very attentive and professional He worked the deal out with my dad. He was very nice and phone since we lived so far away. The manager Robert was very attentive and professional He worked the deal out with my dad. He was very nice and kept in contact with the dad during the whole process. When we got to the dealer there were no surprises and the car was just like Mr. Rob described. They tested us like we were buying a hundred thousand dollar car even though we only spent about 11000. Thanks again. You folks are great. More