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Mercedes-Benz of Owings Mills
Owings Mills, MD
2,333 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,333 reviews
August 03, 2009
Michael Boesenberg was a pleasure to deal with. From the professional manner in which the car sale was handled, to after sales support and questions about use of the car. I would HIGHLY recommend a visit to professional manner in which the car sale was handled, to after sales support and questions about use of the car. I would HIGHLY recommend a visit to R&H Mercedes. Michael had the exact car I wanted in stock and ready to go. He even offered to find a car and bring it in on his dime. Sale transaction, even with a lease, was flawless and everyone involved handled the process smoothly and accurately. I will be seeing Michael again in the near future to purchase the new E-Class. More
by bflamholz
Employees Worked With
2, Michael Boesenberg
July 21, 2009
I bought 4 tires and had them installed on my 2007 ML 500 in December 2008. We had a blow out on one of the tires. When we were unable to get the lug nut off, we went to a local auto shop who was also unable in December 2008. We had a blow out on one of the tires. When we were unable to get the lug nut off, we went to a local auto shop who was also unable to get the lug nut off and indicated that it was torqued too tight. There were able to finally remove it, but the lug broke off in the wheel assembly. R and H was all about saying that the damage repair would be around 1300.00 and would willingly put this in writing when they thought that the tires were purchased somewhere else. When they learned that they were purchased from their dealership and that their repair shop was responsible for too much torque applied, they "suddenly" didn't agree that it was the torque that was the problem...Of course!! We were hung with the bill!!! Buyer Beware. Terrible customer service. I will NEVER go there again and will encourage anyone that I know or meet to stay away from them!!! More
by mdgbmc
Employees Worked With
Andre Goppy and Judy Sutton, Andre Goppy
February 22, 2008
If there is a dealer that Mercedes Benz should pull, its this one... they are overpriced and poor quality of customer service. Poor communications are their specialty. I had my car towed into them, analyze this one... they are overpriced and poor quality of customer service. Poor communications are their specialty. I had my car towed into them, analyzed and they needed me to show up with $109 dollars for evaluation charges before they release the car - been a customer for 40 years!!! More
by Chipman54
Employees Worked With
Judy Sutton, service mgr
