Mercedes-Benz of Owings Mills

I went out looking at cars and was undecided. Likisha came out on a very cold night to assist. She was courteous, kind, friendly, patient, professional and extremely knowledgeable of the Mercesdes-Benz. came out on a very cold night to assist. She was courteous, kind, friendly, patient, professional and extremely knowledgeable of the Mercesdes-Benz. I enjoyed my experience, and I am really enjoying my beautiful car. I don't know why I waited so long. I would most definitely recommend R & H to others. In addition, I came back to get another Mercedez refresher course because I know that I may have missed something in the initial explanations. Once again, LiKisha, the commsumate professional, was more than happy to assist. Each employee I encountered, effortlessly provided excellent customer service. Thanks! More

Likisha was very helpful. She was courteous and was determined to get me into my new vehicle. I would absolutely recommend anyone to her.She was persistent in in her efforts to get me the price that I determined to get me into my new vehicle. I would absolutely recommend anyone to her.She was persistent in in her efforts to get me the price that I could work with . I feel it is necessary for me to come back to R & H Motors because of her. More

I purchased a 2010 MB 300 SLK convertible in palladium silver. The experience was a very enjoyable one starting with Mac from internet sales, who helped me build the car, to Bill who handled the sale. B silver. The experience was a very enjoyable one starting with Mac from internet sales, who helped me build the car, to Bill who handled the sale. Both were knowledgeable and very professional. I love my car. More

I bought a 2009 ML 350 Mercedes Benz with 11 k miles on it but the Engine was bad and I brought it to R & H Services Department and it took eight days before I got the SUV back. After one month the same p it but the Engine was bad and I brought it to R & H Services Department and it took eight days before I got the SUV back. After one month the same problem occured and I brought the SUV back to the service department. Despite the fact I reported the problem with Mercedes Benz head office at NJ, nothing was done instead, I was taken for a ride because I don't have the means to sue Mercedes Benz and they were not ready to listern to my plight. As a result, I traded in this very lemon Ml350 SUV for a new one and because of that, I have now incured more expense than usual. But one bright spot of the entire episode is that the sales Agent Ms Likisha Pearmon Jones and Lori Brown gave me hope and inspiration and they turned my annonance to joy because of the wonderful way they treated me. They were very professional and knowlegeable. I thanks both of them for turning my sad day to joyful done. More

I had a great experience at R&H Mercedes. The service was great the people were very helpful and I had a great overall experience. The pricing was competitive although no one likes to spend money on car serv great the people were very helpful and I had a great overall experience. The pricing was competitive although no one likes to spend money on car service. Job well done R&H Mercedes. Thanks Heather Walk. You gave BMW service a run for their money. More

Sharon Smith contacted me via internet to ask if I was ready to replace my leased 2007 Mercedes from R&H with a new 2010 C300. I was ready, knew the price I was willing to pay and we made the deal. It was ready to replace my leased 2007 Mercedes from R&H with a new 2010 C300. I was ready, knew the price I was willing to pay and we made the deal. It was a SUPER deal! Steven Kil and the entire team at R&H went beyond the call of duty to find my Mars Red car with a light interior in Virginia, loaded it, detailed it and drove it to my home in Timonium. It was a great experience and they have a customer for life. Thank you Steven, you are the best. More

Likisha was very knowledgeable about the car I was intersted in. Although an E550 Coupe was not in inventory we test drove E350 and E550 sedans to allow me to experience the different engines. Altho intersted in. Although an E550 Coupe was not in inventory we test drove E350 and E550 sedans to allow me to experience the different engines. Although I couldn't take advantage, she even arranged for me to see another client's E350C. When I decided to order my E550C, Likisha was very knowledgeable about the options, showing them to me in other vehicles, and about the order process in general. On the day I took delivery, she spent at least 1 hour going over everything with me. Lori, the business manager, was also great and got me a better deal on the extended warrenty. In the 2 weeks I have had the car I've been back for some minor issues and everyone has been very helpful and focused on making sure I was informed and satisfied. More

My husband and I were very impressed with the service and My husband and I were very impressed with the service and assistance we recieved in the purchase of our new GLK. The car is amazing and so was the My husband and I were very impressed with the service and assistance we recieved in the purchase of our new GLK. The car is amazing and so was the "extreme customer service" we recieved! Steven Kil answered our every question and responded to every need. He is delightful in everyway imaginable. Mercedes is our car of choice and we are proud to say R&H is our dealer of choice. We would also like to commend Lori in your service department. She is also wonderful to work with. Kudos to R&H!!! Sincerely, Dr. Alicia B. Harvey-Smith Major Donald W. Smith (USA Retired) More

I learned about R&H Motors through the AutoTrader web site. At the time I was considering selling my Jaguar and buying a used , Mercedes SLK350 , and R&H Motors was advertising a 2007 model which had al site. At the time I was considering selling my Jaguar and buying a used , Mercedes SLK350 , and R&H Motors was advertising a 2007 model which had all the features that I was looking for. I arranged a visit to see the car ( I live 180 mile south in Virginia ) , and when I arrived I was introduced to Tom Kramer , their specialist in Mercedes products. In addition to the Jaguar , I have owned 2 BMW's , an Audi , and a Porsche , but have had no direct experience with Mercedes , and was naturally somewhat concerned about buying a used Mercedes , from a dealer in another state. Tom spent several hours with me , test driving the car , going over all its strengths and weaknesses , and fully addressing all of my concerns. I was so reassured and impressed by Tom's mastery of "all things Mercedes" that I bought the car , but Tom insisted on correcting a few small problems which arose during the test drive - so I arranged to pick the car up the next week. When I returned to get the car , he had everything ready - including an updated version of the Navigation System software. He again spent several hours being sure that I was comfortable with every aspect of the car , and then phoned me at the time that I had estimated I should reach home to verify that I arrived safely and had experienced no problems. The high level of ethics and experience that I found in this gentleman is the main reason I decided to buy the car , and the reason that I would happily recommend his dealership to anyone in the market for a new or used car. More

Ms Sims pointed out the reasons I should consider a Mercedes again since my last purchase was a 2000 E320. Trading in my current SUV for a M class that was more suited for the higher snow falls was up Mercedes again since my last purchase was a 2000 E320. Trading in my current SUV for a M class that was more suited for the higher snow falls was uppermost in my mind. I mentioned that I had had a Mercedes diesel sedan that was fuel effecient, very reliable and lasted forever. She suggested I consider the ML350 BlueTEC. Even though I went to H&R Motors not intending to purchase a new Mercedes, she went through the inventory and came up with a ML350 BlueTECH with the options I was looking for and a reasonable trade. I drove home satisfied and have been since. She has done follow-up phone calls. R&H Motor Cars, LTD, is a dealership that cares about its customers and doesn't project a cold arrogance as some dealers tend to. More