Mercedes-Benz of Owings Mills

My husband and I were very impressed with the service and My husband and I were very impressed with the service and assistance we recieved in the purchase of our new GLK. The car is amazing and so was the My husband and I were very impressed with the service and assistance we recieved in the purchase of our new GLK. The car is amazing and so was the "extreme customer service" we recieved! Steven Kil answered our every question and responded to every need. He is delightful in everyway imaginable. Mercedes is our car of choice and we are proud to say R&H is our dealer of choice. We would also like to commend Lori in your service department. She is also wonderful to work with. Kudos to R&H!!! Sincerely, Dr. Alicia B. Harvey-Smith Major Donald W. Smith (USA Retired) More

I learned about R&H Motors through the AutoTrader web site. At the time I was considering selling my Jaguar and buying a used , Mercedes SLK350 , and R&H Motors was advertising a 2007 model which had al site. At the time I was considering selling my Jaguar and buying a used , Mercedes SLK350 , and R&H Motors was advertising a 2007 model which had all the features that I was looking for. I arranged a visit to see the car ( I live 180 mile south in Virginia ) , and when I arrived I was introduced to Tom Kramer , their specialist in Mercedes products. In addition to the Jaguar , I have owned 2 BMW's , an Audi , and a Porsche , but have had no direct experience with Mercedes , and was naturally somewhat concerned about buying a used Mercedes , from a dealer in another state. Tom spent several hours with me , test driving the car , going over all its strengths and weaknesses , and fully addressing all of my concerns. I was so reassured and impressed by Tom's mastery of "all things Mercedes" that I bought the car , but Tom insisted on correcting a few small problems which arose during the test drive - so I arranged to pick the car up the next week. When I returned to get the car , he had everything ready - including an updated version of the Navigation System software. He again spent several hours being sure that I was comfortable with every aspect of the car , and then phoned me at the time that I had estimated I should reach home to verify that I arrived safely and had experienced no problems. The high level of ethics and experience that I found in this gentleman is the main reason I decided to buy the car , and the reason that I would happily recommend his dealership to anyone in the market for a new or used car. More

Ms Sims pointed out the reasons I should consider a Mercedes again since my last purchase was a 2000 E320. Trading in my current SUV for a M class that was more suited for the higher snow falls was up Mercedes again since my last purchase was a 2000 E320. Trading in my current SUV for a M class that was more suited for the higher snow falls was uppermost in my mind. I mentioned that I had had a Mercedes diesel sedan that was fuel effecient, very reliable and lasted forever. She suggested I consider the ML350 BlueTEC. Even though I went to H&R Motors not intending to purchase a new Mercedes, she went through the inventory and came up with a ML350 BlueTECH with the options I was looking for and a reasonable trade. I drove home satisfied and have been since. She has done follow-up phone calls. R&H Motor Cars, LTD, is a dealership that cares about its customers and doesn't project a cold arrogance as some dealers tend to. More

I was looking to test drive a new mercedes C class. So we went to R& H. Upon entering, we were greeted in a very friendly manner by George Johnson. From the start, we instantly liked George because he was wi went to R& H. Upon entering, we were greeted in a very friendly manner by George Johnson. From the start, we instantly liked George because he was willing to go above and beyond to earn our buisness. Come to find out, after test driving a 2010 C-350, we were highly impressed! I have pretty much only owned BMW's in the past, so I was a little hesitant at first to buy a Mercedes. After driving the vehicle, I was sold! George made the sales process painless. He treated us with the upmost respect. I would highly recommend him. Needless to say, we love our new Mercedes! Sincerely, Rachel & Brant More

Lakisha Jones and the team at R & H Motors helped us with a problem we were having with safety issues in a car we purchased. They and Mercedes-Benz did everything possible to put us in another car. They went a problem we were having with safety issues in a car we purchased. They and Mercedes-Benz did everything possible to put us in another car. They went above and beyond customer service to see that we were satisfied. More

R&H Mercedes and Michale Boesenberg went above and beyond in providing exceptional customer service. My first Mercedes purchase was in Feb. 2009 with a 2006 CPO ML350. It turned out to have several issues o in providing exceptional customer service. My first Mercedes purchase was in Feb. 2009 with a 2006 CPO ML350. It turned out to have several issues over the course of 1 year which made me question the Mercedes Benz quality of craftsmanship, value, reputation for safety, and reliability. Not only did R&H recognize this when veiwing my service history, they took the car back pay off what we owed for the trade in and gave an exceptional deal on a 2010 ML350 lease. My family and I could not be happier with the new vehicle and R&H Mercedes has a new customer for life. Whatever they lost in paying off my old vehicle they will have made back easily over the next several decades of selling me new Mercedes Benz vehicles instead of having me walk away from Mercedes for good. Putting the customer first is what they do best, nice job R&H and Michael Boesenberg. More

I had a problem that cropped up while driving. I called Laverne and she got me in immediately. Zack was able to repair the car while I waited. John and Lisa offered me a loaner in case I needed to get ba Laverne and she got me in immediately. Zack was able to repair the car while I waited. John and Lisa offered me a loaner in case I needed to get back to work. I have always been treated with respect and concern for my transportation needs. Only place I will ever have my Mercedes serviced. More

George Johnson went to the effort to identify and select the vehicle that I had previously explained to George that I am interested in. I was impressed that George kept me in mind when the dealer received the vehicle that I had previously explained to George that I am interested in. I was impressed that George kept me in mind when the dealer received this vehicle in their inventory. I found George to be knowledgeable, courteous, and helpful to me in his effort to provide quality customer service. George was able to explain the features and how to operate the various controls. He did a demonstration of one feature. Finally, he provided assistance in giving me favorable financing. More

George Johnson did an excellent job in facilitating the purchase of my E350 Coupe. He was in constant communication with me in order to ensure that any questions or concerns that I had were addressed. I h purchase of my E350 Coupe. He was in constant communication with me in order to ensure that any questions or concerns that I had were addressed. I had spoken to a local Mercedes dealership about purchasing a vehicle and their customer service did not begin to compare to the service that I received from George. This led to my decision to purchase a car for the first time from a out of state Dealer. George is very responsive and professional, and I would recommend him to all my friends! More

From the very start, with the initial phone call to the dealership, R&H Motors was extremely warm and friendly. I had the pleasure of working with 4 individuals during my purchase. Each and every person fr dealership, R&H Motors was extremely warm and friendly. I had the pleasure of working with 4 individuals during my purchase. Each and every person from the lot attendant to the manager to the finance person were all so pleasant to work with. It was hands down the most pleasant car buying experience I have ever had. I will certianly return to R&H Motors again in the future. Buying a car today can be very trying, and when I walked out of R&H Motors I felt like a part of the family. There was never any pressure and they made my wife and I feel right at home. Thanks R&H!! More