Mercedes-Benz of Owings Mills

Our first experience with MB was super. Prior to the purchase of our GL550 and S550, we had been BMW "people." Not only are our vehicles of top quality, the service and attention we received by Mr. Kil purchase of our GL550 and S550, we had been BMW "people." Not only are our vehicles of top quality, the service and attention we received by Mr. Kil (sales), Ms. Smith (internet sales), and Ms. Brown (finance) were top-notch. They walked us through a no-hassle process and patiently answered every single question we had. Sharon was so pleasant and knowledgeable. Steve went the extra mile EVERY time we needed something, from delivery, to service pick-up, to closing at our place of business in a neighboring state (PA). Steve was very kind to our small children, as well, through the process of taking delivery of 2 vehicles. His professionalism and attention to detail are qualities that help set him apart. Well done! More

Upon walking into the dealership after finding the a car on the internet it was a great feeling of acceptance. They treated me and my family with prestiage care. I felt like a king being served a bowl of on the internet it was a great feeling of acceptance. They treated me and my family with prestiage care. I felt like a king being served a bowl of fruit, finally recieving the service was awsome. I truly believe that I have finally found a group of sales reps. that I could trust and continue to use in the future The Mercedes- Benz group. Thanks, Ken Taylor More

Cederic was very helpful and knowledgable making my sales experience effortless. I was extremely happy with the swift timing as well. I thought the price negotiation process was going to be a hassle but turn experience effortless. I was extremely happy with the swift timing as well. I thought the price negotiation process was going to be a hassle but turned out to be no worry at all. He accomodated all my concerns before I could ask all the questions I had. Thanks. More

Michael was flexible with my schedule, and made it easy to set up an appointment. He helped me pick the right vehicle for my family's needs and was very accommodating to find the exact color/model that I to set up an appointment. He helped me pick the right vehicle for my family's needs and was very accommodating to find the exact color/model that I decided I wanted. He was very knowledgeable about my new car - by the time I left the lot I felt very comfortable using all of the special features of my car. More

As I had purchased my previous ML350 from Michael Bosenberg in 1007, and had a totally satisfactory experience, I returned to R & H and Michael for my new car. They did not disappoint! In fact Mich Bosenberg in 1007, and had a totally satisfactory experience, I returned to R & H and Michael for my new car. They did not disappoint! In fact Michael went that extra mile to assure my complete satisfaction in finding the car I wanted with every feature that I requested. Furthermore he worked with me on the price. I feel that I received the best car for the best price at the best dealership. When I had to change my pick up time, Michael arranged for Tom Kramer to handle the delivery. Tom took the time to thoroughly explain every feature on my new car. What a font of information he was! A pure 5 experience all around! We will be back to R & H! Lynn L. More

The reason for my ratings are, Lakieshia was very friendly, she made me and my family feel very comfortable.She was very knowledgable about her product.She explained everything to me so that I was a friendly, she made me and my family feel very comfortable.She was very knowledgable about her product.She explained everything to me so that I was able to understand the procedure.She had no problem showing me the different cars I was interested in seeing.I say pricing was OK, because, I wanted to keep my same payments, this is my second car,both with Lakieshia,but she explained to me why this was not so, and it made since,she made sure I was comfortable with my payments.Lakieshia was great, a great asset to R&H. More

George was really on his game, pleasing his Customer and making his Company proud. I was really impressed with the way he handled my concerns about purchasing a car that was not a Mercedes Benz. Now you can making his Company proud. I was really impressed with the way he handled my concerns about purchasing a car that was not a Mercedes Benz. Now you can put my friend in a new 2010 E-Class Benz.You are the Man. More

One of the best experience so far within baltimore car dealership. Very knowledgeble and helping nature staff. Professional sales staff and exellent service department. Taking care of individual custom dealership. Very knowledgeble and helping nature staff. Professional sales staff and exellent service department. Taking care of individual customer through out there ownership of mercedez benz. More

I was impressed with Mr. Johnson's knowledge of the Mercedes cars in general. He was very personable. I felt that I was in excellent hands with Mr. Johnson. I would definitely recommend him to any f Mercedes cars in general. He was very personable. I felt that I was in excellent hands with Mr. Johnson. I would definitely recommend him to any family member or friend that was interested in buying a Mercedes Benz. I am one extremely satisfied customer thanks to Goerge working on my behalf. More

I went out looking at cars and was undecided. Likisha came out on a very cold night to assist. She was courteous, kind, friendly, patient, professional and extremely knowledgeable of the Mercesdes-Benz. came out on a very cold night to assist. She was courteous, kind, friendly, patient, professional and extremely knowledgeable of the Mercesdes-Benz. I enjoyed my experience, and I am really enjoying my beautiful car. I don't know why I waited so long. I would most definitely recommend R & H to others. In addition, I came back to get another Mercedez refresher course because I know that I may have missed something in the initial explanations. Once again, LiKisha, the commsumate professional, was more than happy to assist. Each employee I encountered, effortlessly provided excellent customer service. Thanks! More