Mercedes-Benz of Owings Mills

Andre is a friendly service rep. He is always willing to take the time to explain the repairs for my vehicle. He make sure I understand what repairs are recommended and why. He always has a smile on his fac take the time to explain the repairs for my vehicle. He make sure I understand what repairs are recommended and why. He always has a smile on his face. He has been my service rep since I have my car and he is the only want that I want to work with. I have also recommended him to other customers. Andre is a great asset. More

Likisha is an excellent person to work with. She provided us the information about the vehicle and explained everything in details. I will definitely refer her to friends and family if they are in the marke us the information about the vehicle and explained everything in details. I will definitely refer her to friends and family if they are in the market for new or used car. Thanks a lot for this! More

My Service Advisor is Andre Goppy and he is the consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what serv consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what service is needed If things are not going according to schedule he will let you know and will explain in detail the reason for any delay. Among other things Andre has a warm and pleasing personality and just downright nice nice person. I would highly recommend Andre Goppy as a Mercedes Benz Service Advisor. As for me, Andre is the best Advisor I've had since I've been with Mercedes Benz and I'e been a customer since 2002. Thanks, Janet Hamlett More

This was the first time I met JoAnn and she is as knowledgable about the Mercedes product as anyone I ever met. She made time to sit and talk with me about my car and what I should expect. Zach pe knowledgable about the Mercedes product as anyone I ever met. She made time to sit and talk with me about my car and what I should expect. Zach performed a flawless service and I was on my way. I will miss Laverne as my service writer, but JoAnn is an excellent replacement. The service department at R and H is without a doubt the nicest and easiest place to do business. More

I thought it went well. Could have negotiated another couple hunderd but overall experience was good. They have many cars in stock and Kisha went over the details of the car in full and didn't rush me. couple hunderd but overall experience was good. They have many cars in stock and Kisha went over the details of the car in full and didn't rush me. They were patient and willing to make sure all of my concerns were taken care of. The finance department and title department was knowledgeable as well. More

Bought a 2006 certified used Mercedes Benz SLK350 on Dec 06 2010. I had done my research and the asking price was the lowest among similar certified SLK's. Walked in with my dad for a test drive and was hel 06 2010. I had done my research and the asking price was the lowest among similar certified SLK's. Walked in with my dad for a test drive and was helped by Likisha Jones. She was excellent! she arranged the test drive right away and let us take the car by ourselves. She answered all our questions promptly and also gave us all neccessary information. The dealership never pushed us to make a sale but at the same time conveyed thier strong intent to make the sale. The final sale price was fair (Dylan Jones reduced the price right away, but the negotiation stopped there), i would have liked to save another 500, but considering that i got a certified car for around $750 more than the private party (excellent) estimate from KBB, i still feel it was a good deal. I also got 2 years extended certified warranty and Lori Brown shaved $300 off that. All in all i think it was a good deal, but more importantly the service was excellent. I have purchased 8 cars in the last 6 years and dealt with many dealers and it has almost never been smooth sailing, this is an exception. More

Laverne peters is a great example of excellent coustomer service she linsten to my problems and gave me many option that i could choose from. She give service with a smile. Even when i was really frustrated service she linsten to my problems and gave me many option that i could choose from. She give service with a smile. Even when i was really frustrated she kept her cool. She as excellent worker. More

I went to the dealership on Saturday. Wanted them to check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitti check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitting in a garage and there was a drastic temperature change. Laverne took care of me right away and Zach the technician checked both tires thoroughly. More

laverne was a great service advisor. she took cares of my needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will make sure to work with her in the future.. More

I am always accommodated, each visit. I can tell the I am always accommodated, each visit. I can tell the technicians take pride in their work...I am very pleased with the maintenance results. I am con I am always accommodated, each visit. I can tell the technicians take pride in their work...I am very pleased with the maintenance results. I am consistently greeted with a warm smile and people eager to assist. Overall experience I gave a 4, since I don't like to go to the shop. However, R&H makes every effort to please customers. Prices are not the highest I've seen, here. That's a good thing! More