Mercedes-Benz of Owings Mills

I went to the dealership on Saturday. Wanted them to check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitti check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitting in a garage and there was a drastic temperature change. Laverne took care of me right away and Zach the technician checked both tires thoroughly. More

laverne was a great service advisor. she took cares of my needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will make sure to work with her in the future.. More

I am always accommodated, each visit. I can tell the I am always accommodated, each visit. I can tell the technicians take pride in their work...I am very pleased with the maintenance results. I am con I am always accommodated, each visit. I can tell the technicians take pride in their work...I am very pleased with the maintenance results. I am consistently greeted with a warm smile and people eager to assist. Overall experience I gave a 4, since I don't like to go to the shop. However, R&H makes every effort to please customers. Prices are not the highest I've seen, here. That's a good thing! More

Mr Johnson treated me like family. He is friendly, knowledgeable, and possess a great sense of humor. I never felt pressured to buy or rushed to make any decisions. As a first time owner of a luxury c knowledgeable, and possess a great sense of humor. I never felt pressured to buy or rushed to make any decisions. As a first time owner of a luxury car, Mr Johnson exceptional customer service, and willingness to ensure my happiness (before, during, and after the sale), made me feel confident I was making the right decision to purchase my CPO Mercedes-Benz, from R & H Motors. I drove to R&H in a non-CPO Mercedes-Benz from another dealer. I was disappointed when I informed the salesperson that the checked engine light came on and he responded, "I'll have the sensor reset." He totally dismissed my concerns that the vehicle needed to be "serviced." I only add the vehicle for 24 hours. Mr Johnson called that salesperson and made all of the arrangements for me, so I would not have to return the car to the dealer, but they would be responsible for picking up the vehicle from R&H. That's right...Mr Johnson even handle my messy breakup. (SMILE) I look forward to buying my next MB for R&H Motors. More

The delarship was great. THe sales manager had the information and pricing ready for us as soon as we needed it. We had such a good experience we ourchased the car within 2 hours of entering the deal information and pricing ready for us as soon as we needed it. We had such a good experience we ourchased the car within 2 hours of entering the dealership. There was nothing additional that I would expect from a dealership. More

I support my rating of excellence because of the service and support provided to me by Likisha Pearmon-Jones, Sam Master , and Lori Brown in the acqusition of my brand new car. This is the fourth Mercedes B and support provided to me by Likisha Pearmon-Jones, Sam Master , and Lori Brown in the acqusition of my brand new car. This is the fourth Mercedes Benz I have purchased from this particular dealership and LiKisha has always been my sales representative. Her knowledge and expertise has earned her the title of "Master Certified". Sam and Lori sealed the transaction with their ability to address my personal needs and ensure I drove away in the car of my dreams. Thanks to all of you and I highly recommend Mercedes Benz of Owings Mills for your automobile needs and services. More

I gave the rating because the two sales ladies where very supportive and really worked hard to help me with the sale. I also think the product is good and they offer incentives to help keep your vehicle in g supportive and really worked hard to help me with the sale. I also think the product is good and they offer incentives to help keep your vehicle in good shape. They also explain to me throughly about the vehicle. The car was cleaned and looked very good for delivery. I was also told if I have any problems or concerns with the vehicle to contact them. They also menitoned about if I break down they will send help. What a great thing to feel good about. I was even given a ride if I needed it. More

Likisha was so nice and knowledgeable as was Sam Master the preowned mgr. They were informative and not pushy salespeople at all. They were relaxed and easy to work with and reputable. I went to a few the preowned mgr. They were informative and not pushy salespeople at all. They were relaxed and easy to work with and reputable. I went to a few other dealers in the area and they in no ways even came close in service, price, and professionalism. R & L was the cleanest dealership we went to as well which says alot! I highly recommend them and I have no connections to them at all and my wife and I feel great about our new purchase. More

MICHEL BOESENBERG DID A PROFESSIONAL JOB IN SELLING MY WIFE AND I A CAR. THEN,WHEN THE NUMBERS DID NOT WORK ,HE WENT TO MANAGEMENT AND TOGETHER THEY MADE OUR TRANSACTION WORK TO OUR SATISFACTION AND WE B WIFE AND I A CAR. THEN,WHEN THE NUMBERS DID NOT WORK ,HE WENT TO MANAGEMENT AND TOGETHER THEY MADE OUR TRANSACTION WORK TO OUR SATISFACTION AND WE BOUGHT THE CAR. I WILL BE SURE TO SPREAD THE WORD TO THE 2 AUTOMOBILE CLUBS THAT I BELONG TO, AND WILL MOST CERTAINLY BUY FROM R&H MOTORS IN THE FUTURE AND SPECIFICALLY MICHAEL BOESENBERG More

Salesman Steven Kil and the other staff I encountered at R&H provided a very positive purchasing experience when I bought a C300 4 matic in September 2010. The service provided by Steven was excellent and t R&H provided a very positive purchasing experience when I bought a C300 4 matic in September 2010. The service provided by Steven was excellent and the price was very fair. We ran into a few unexpected issues during the process and the dealership handled them all with efficiency and class. It was a pleasure dealing with Steven and R&H. More