Mercedes-Benz of Owings Mills

My wife and I purchased a 2010 GLK 350 SUV thru the USAA Buying program via the internet. Within 5 minutes of sending our request we had a call from the Sales Rep at R & H. We were told that the options w Buying program via the internet. Within 5 minutes of sending our request we had a call from the Sales Rep at R & H. We were told that the options we were looking for weren't available on an existing vehicle and it would have to be built. In less than 4 weeks, our vehicle was built in Germany and shipped to Maryland. Sharon Smith kept us informed thruout the whole process and we felt "good" about our purchase. The vehicle is everything we hoped for and has exceeded our expectations. The driveability is amazing, the looks it gets out in town is awesome. We are happy with the vehicle and the service we received thru R & H motors was outstanding. Highly recommend them. More

My sales associate, Likisha Pearmon Jones was exceptionally professional. Mrs. Jones took the time to explain everything that I needed to know, and was patient when it came to explaining what wou exceptionally professional. Mrs. Jones took the time to explain everything that I needed to know, and was patient when it came to explaining what would give me the best deal when it can to my financing. Likisha's co-workers also added that special touch that made me fell like I belonged to a family. While I was not in the best of health during my buying experience Likisha, and her associates were more concerned with my health than with closing the deal; tossing me out of the office even though I was trying to assure them that I was interested in the car that I had selected which made me feel like I belonged to a caring family, and not someone who was just making a purchase. My experience at R & H motors has always been pleasant. Mrs. Jones is only one of the reasons I continue to patronize the dealership along with the service that I receive from Aundre Goppy in the service department. I look forward to continuing to patronize this dealership, and have recommended friends to Mrs. Jones for their next purchase. More

I leased a new Mercedes from RH Mercedes in 2008 and had to come back in 2010. I never looked anywhere else. Michael Boesenberg is a true pleasure to deal with. He is patient, understanding and will work to come back in 2010. I never looked anywhere else. Michael Boesenberg is a true pleasure to deal with. He is patient, understanding and will work with you on payments, prices and will get the car you are looking for. I found one in Connecticut and he was willing to bring it in, no cost, to make the deal happen. RH is undergoing a new renovation to bring them up to to Mercedes standards, so switching from building to building will happen. DONT let this bother you. Lori Brown in Finance was great to deal with and answered all of my questions, laying out the best payment method for me. The new RH car program rewards you for bringing your car to them for service, something that Valley Motors does not offer. If you have to pay for Mercedes service, you might at well get some benefit from it! Hands down, best dealer in the area. Best salesman in the area. It's worth your first visit. You'll be back, just as I was. More

Did make contact with several Mercedes Benz dealers..contacte Sharon boom got a car at the right price and quick...greast service. Nothing but kudos to the folks at R&H. thanks for your service dealers..contacte Sharon boom got a car at the right price and quick...greast service. Nothing but kudos to the folks at R&H. thanks for your service........ Frankie E. Marchany new car owner c class..tks More

Wonderful experience with Ms. Pearmon-Jones I walked into R&H just to browse and ended up leasing a new C300 Ms Likisha was so helpful exrememly friendly and was exremley knowledgeable in her feild. into R&H just to browse and ended up leasing a new C300 Ms Likisha was so helpful exrememly friendly and was exremley knowledgeable in her feild. I at no point felt pressured into leasing this car she made me feel very happy I am very pleased that she helped ,e More

Friendly -- absolutely no pressure -- just normal/customary sales follow up. Did not have exact specs I wanted so got it factory built and delivered in a relatively quick time frame. Also, n normal/customary sales follow up. Did not have exact specs I wanted so got it factory built and delivered in a relatively quick time frame. Also, no pressure to use MB financing -- Excellent walk-through of vehicle and follow up next day to make sure I was happy with everything. Recommended highly and will use for next purchase. More

I had a very nice experience purchasing my SL65 AMG with R+H Motors. George Johnson was very professional, courteous and professional. The people I dealt with all were very professional and courteous. The c R+H Motors. George Johnson was very professional, courteous and professional. The people I dealt with all were very professional and courteous. The car was nicely serviced and detailed. I recommend them. More

i perchased a c class mercadies denz the dealer was very professional and frendly. he was knoedgable and i enjoyed the experaince fron beginnjing to end. i would defenatly recamend this dealership to my fri professional and frendly. he was knoedgable and i enjoyed the experaince fron beginnjing to end. i would defenatly recamend this dealership to my friends and family. in fact i plan to perchase another vehicle net year i certainly plan to prechaise here again. More

Sales agent went above and beyond the call of duty in providing sales assistance. Although there were several challengin hurdles to overcome to make a sale. Cedric never failed to show continued enthusia providing sales assistance. Although there were several challengin hurdles to overcome to make a sale. Cedric never failed to show continued enthusiasm in the prospect of closing the deal. I appreciate his diligent work and his gracious patience, and will highly recommend to anyone seeking to purchase a car to visit R&H Motors and specifically sales agent Cedric Lee. Sincerly Ted Alford More

I was referred to Mr. Lee by a previous customer who praised his knowledge and professionalism in the business and assured me that I would not walk away unhappy with my car buying experience if I dealt praised his knowledge and professionalism in the business and assured me that I would not walk away unhappy with my car buying experience if I dealt with Mr. Cederic Lee. As I was told, it was the most pleasant experience i have ever had purchasing a vehicle. I am soooo happy with my vehicle and so is my family. I love the smooth ride of both my car purchasing experience as well as the operation of the vehicle. There should be more people like Mr. Lee who goes the extra mile to explain everything to you and make sure you are comfortable with your decision. Thanks again!!!!!!! More