Mercedes-Benz of Owings Mills

Derek Bodo is an execeptional service advisor. His professional approach, extensive knowledge of vehicle issues and smooth and respectful approach to providing solutions to a customers problems is top professional approach, extensive knowledge of vehicle issues and smooth and respectful approach to providing solutions to a customers problems is tops in my book. If only more dealerships had person's like Derek that put the customer first and not money first, most customers would then not mind paying for legitimate work that must be completed to keep the vehicle running safely and effeciently. Thank you Derek again for outstanding Service!! John More

I was very happy with Michael. He was extremely professional and very direct! My entire experience was made easy because of him. I have already told several friends to check for a new Benz with him professional and very direct! My entire experience was made easy because of him. I have already told several friends to check for a new Benz with him! With that being said...I was a little taken back by the finance manager. Lori Brown was friendly with us but not with Michael. She seemed irritated because he wrote something in the wrong place. It was uncomfortable for my husband and myself...I'm sure for Michael! I own my own business and would not be very happy if someone treated another co-worker like that...especially in front of a client! Very unprofessional! I will return to this dealership because of Michael! More

As soon as my daughter and I walked into the dealership As soon as my daughter and I walked into the dealership we were greeted by George Johnson. I had gone into dealerships before and walked around for t As soon as my daughter and I walked into the dealership we were greeted by George Johnson. I had gone into dealerships before and walked around for ten minutes waiting for someone to help me. George was very pleasant and had alot of knowledge about the cars. He did not try to pressure me in any way. I had been looking at other vehicles, but I decided that day that he was the person I would buy a car from. Every time I went in after that, he was very helpful and patient. More

I bought my first Mercedes from R & H and Steven Kil was the salesman that I dealt with mostly. Steven and team were very accomodating and the service was great. The second time I returned, Steven w Kil was the salesman that I dealt with mostly. Steven and team were very accomodating and the service was great. The second time I returned, Steven was unavailable but Likisha was there and helped answer all of my questions and concerns. When I was purchasing/picking upmy car, Steven drove an hour in rush-hour traffic to pick me up and bring me to the dealership. He showed me how to use the different features in my car and followed up with phone calls afterwards. A+++ service. I would buy any and all future Benz's from Steven. And I would refer family and friends as well. Even though I live in Northern VA, I would buy from R&H again. Thanks again, Steven! More

I'm a tough customer, and Michael and R&H earned my business by meeting EVERY tough demand I had. Michael and the R&H team offered the right price, but more importantly they hung in with me through tr business by meeting EVERY tough demand I had. Michael and the R&H team offered the right price, but more importantly they hung in with me through tricky details of leasing and registering my car out-of-state. And most importantly, they were able to secure exactly the right car by going above and beyond what "normal" dealers would do (I know, I tried elsewhere). The actual final purchase process took less than 30 minutes: in-and-out in the blink of an eye! You won't regret working with them. You may regret not selecting R&H for you next vehicle. Even though I'm in L.A. most of the time, I'll be back when the 2012's come out for my family's fifth R&H purchase. E. Dahan More

Very accommodating, helpful and made sure I got what I wanted. This is my second purchase from this dealership. I would recommend to my family and friends. Every level from sales to financing to detailing wanted. This is my second purchase from this dealership. I would recommend to my family and friends. Every level from sales to financing to detailing my truck was super. I will be a customer for life. More

I had a good experience with R and H. I was looking for I had a good experience with R and H. I was looking for a four wheel drive used car with low mileage and I got one. I am surprised that the E 350 I had a good experience with R and H. I was looking for a four wheel drive used car with low mileage and I got one. I am surprised that the E 350 does not have some of the features that my BMW had such as totally programmable buttons (either for radio, satellite, or navigation), and mirrors that slant down when you back up. I also have not figured out if the car beeps when it backs up in addition to the camera. But my primary wish of a low mileage, four-wheel drive was satisfied. I can live with the rest. More

Michael Boesenberg was very helpful and extremely professional.He helped my daughter and I to choose the correct Mercedes vehicle to best fit our neeeds.When our New Mercedes E350 was delivered to us professional.He helped my daughter and I to choose the correct Mercedes vehicle to best fit our neeeds.When our New Mercedes E350 was delivered to us,it was perfect.Michael took the time to explain features and functions,and made sure that all of our questions had been answered.He even gave us his Cell Phone number if we were able to think of possibly any other questions we might need answered about the vehicle.We will definitely do business with Michael and R&H Motor Cars again . Thanks Michael ! More

Thank you Thaun, Mac and Sam for the first pleasant experience I've ever had buying a car at a dealership. Everyone was courtious, professional, and friendly. Most of all, there were none of the typica experience I've ever had buying a car at a dealership. Everyone was courtious, professional, and friendly. Most of all, there were none of the typical "dealer games" to put up with! I would surely recommend your dealership to my family and friends. Thanks again for a great experience. Oh yes, and I love my car! Stamey Willis More

L. Keisha P. Jones has been our sales person for every L. Keisha P. Jones has been our sales person for every car we have purchased through R&H. We have wathched her as she has grown in knowledge, profess L. Keisha P. Jones has been our sales person for every car we have purchased through R&H. We have wathched her as she has grown in knowledge, professionalism, and eargerness to ensure your satisfaction. Her ability to listen to what the customer wants and needs is an asset which makes the experience rewardable. This last experience with her showed her ability to work with you despite the odds to make a dream come true. "Top of the line" cars deserve "top of the line" service and Keisha exemplifies this in many ways. Keisha showed she cared, and was not selfish with her time, her office, her knowledge or experience, and for that we are grateful. We plan to purchase again near the spring and can't wait to see what she brings to us next. More