Mercedes-Benz of Owings Mills

Extremely professional and customer friendly. He made me feel valued. Knowledgeable about product . Received courteous service. All my questions were answered. I made personal requests for addition service feel valued. Knowledgeable about product . Received courteous service. All my questions were answered. I made personal requests for addition service regarding tires and was accommodated. I would recommend this dealership as well as the salesman to others. More

Kevin Roy was an outstanding repeesentative of the dealership. He was extremely customer service oriented and knowledgeable...a true professional. I will likely buy a car from R and H and it will be b dealership. He was extremely customer service oriented and knowledgeable...a true professional. I will likely buy a car from R and H and it will be because of Kevin. Kevin was waiting for me me when I pulled up to the dealership and he was very knowledgeable about the different models That I was exploring. More

I had a very good experience dealing with R&H and Josh Pomles specifically. He was friendly, informative, and went to great lengths to be helpful, all the while with a smile on his face as if it was Josh Pomles specifically. He was friendly, informative, and went to great lengths to be helpful, all the while with a smile on his face as if it was his complete pleasure to provide exception customer service and a relaxed car sales experience to his customers. He explained all of my options clearly and was never pushy but helped me figure out what was best for me. I selected a Certified Pre-Owned C300 fully loaded and I couldn't be happier with the deal. I didn't even bother negotiating the price since it was already priced very aggressively with other prices I had seen elsewhere. The rest of the staff I had any interaction with were also helpful and friendly. Mac, in the finance department specifically comes to mind. She was very nice and clear when explaining terms and options. The selection of vehicles, new and CPO, seemed to be average to above average from the previous two dealerships I had visited in the area. I will definitely return to R&H and Josh for the next vehicle purchase my wife or I make. More

Mr. Kil was very efficient, friendly and responsive to my questions. During my moments of indecisiveness . . . regarding interior colors etc., he was patient. He was also able to stay close to the monthly questions. During my moments of indecisiveness . . . regarding interior colors etc., he was patient. He was also able to stay close to the monthly payment peramaters that I set at our initial meeting in October and he kept me posted regarding delays in the delivery of my car. Working with him was an enjoyable experience. More

Michael Boesenberg is one of the best, if not THE best, Michael Boesenberg is one of the best, if not THE best, new car sales reps I have ever had the pleasure of meeting. He knows the product inside an Michael Boesenberg is one of the best, if not THE best, new car sales reps I have ever had the pleasure of meeting. He knows the product inside and out and takes great care to explain features,options and pricing clearly and concisely. He LISTENS to what the customer wants and makes sound recommendations to meet those wants. He is very patient with those of us who don't get it the first time around. Best of all, he is a good guy---friendly and sells his product without unwanted pressure. Any organization would be proud to have to have him on its team. More

Hello. Sharon has been a pleasure to deal with. Extremely friendly, personable, knowledgeable, and professional. Deal had a few bumps, Sharon smoothed them out quickly and made the experience great. If the c friendly, personable, knowledgeable, and professional. Deal had a few bumps, Sharon smoothed them out quickly and made the experience great. If the car is as great as she was, we'll be in heaven- Thank you- Valerie & Dean Ollar 2004 CL55 AMG More

Our experience at R&H Motors was absolutely wonderful! Michael was very pleasant and easy to work with. Most often when you walk into a dealership, it's not as much about you and what type of v wonderful! Michael was very pleasant and easy to work with. Most often when you walk into a dealership, it's not as much about you and what type of vehicle meets your needs, but more about the dealership making a sale. However, with Michael at R & H, the atmosphere was very welcoming and we felt he genuinely cared about our Mercedes experience. We are very happy with our new Mercedes ML350 and even happier that we chose R & H Motors as our dealer. Thanks Michael! More

Overall, I had a good experience. When I first arrived I was on the pre-owned lot for a long time before anyone acknowledged me. I actually went into the pre-owned office and asked if anyone was working th was on the pre-owned lot for a long time before anyone acknowledged me. I actually went into the pre-owned office and asked if anyone was working there. Perhaps I should have entered the showroom when I arrived, but that wasn't my interest. Once acknowledged, everyone was extremely helpful. More

Exellent experience with Likisha and Dylan. They worked with us on getting us a good deal on our car even if it means staying late beyond closing hours. My daughter loves the wi-fi. It has been my life lon with us on getting us a good deal on our car even if it means staying late beyond closing hours. My daughter loves the wi-fi. It has been my life long dream to own a luxury car and Kisha and Dylan made it possible for me, and for this I am very thankful to them. More

I went to R and H Mercedes looking to purchase a new Mercedes. I went to this dealership to try and do a deal with George Johnson, whom I met before and was friendly, funny and honest. He, management an Mercedes. I went to this dealership to try and do a deal with George Johnson, whom I met before and was friendly, funny and honest. He, management and Lori Brown in the Finance Department put a great deal together for me, given I had significant negative equity in the car that I was looking to trade in. I will not buy another car from another dealership after the respect, honesty and overall fun experience I enjoyed while working with R and H Mercedes. Please see George Johnson and make sure Lori Brown goes over your sales contract; you will not be disappointed and you will actually feel good about what you purchased. Thanks George, Lori and the entire team at R and H Mercedes! Sincerely, One happy customer More