Mercedes-Benz of Owings Mills

Outstanding service. I am a repeat customer and will be staying with this dealership. I would recommend Sharon Smith, she is very helpful and kind. The overall service and atmosphere is great too. They hav staying with this dealership. I would recommend Sharon Smith, she is very helpful and kind. The overall service and atmosphere is great too. They have a wide variety of selections at very competitive prices. More

I can be extremely difficult to deal with as a customer. I am very fastidious and detail oriented. Josh Pomles was so friendly. He was not pressuring in his approach at all. Mac Clark took a lot of time I am very fastidious and detail oriented. Josh Pomles was so friendly. He was not pressuring in his approach at all. Mac Clark took a lot of time to explain all the terms to me so I could understand fully. Whenever there was any question of money differences due to lack of communication, the general manager (Rick) absorbed the monies in question. A better way to put it is the dealership gave me a great deal on price! More

I had a wonderful experience. Steven was very helpful and personable salesman. I would definitely purchase another vehicle from R & H Motor Cars. No matter how many times I called Steven he was pleasa and personable salesman. I would definitely purchase another vehicle from R & H Motor Cars. No matter how many times I called Steven he was pleasant in answering all of my questions. I almost appreciate the fact that he didn't have me sitting around the dealership long just waiting. The service I received from my salesman Steven and the manager Mac was awesome! More

JI went to test drive this vehicle with already thinking that I was not going to buy it. However, Josh, my salesperson, was very helpful and he did not give up trying to get the payment where I wanted and f that I was not going to buy it. However, Josh, my salesperson, was very helpful and he did not give up trying to get the payment where I wanted and felt comfortable with. I would recommend Josh to all my friends and coworkers, since I did not feel pressured at any time and I gained a great SUV! More

We had a great experience test driving cars with Kevin Roy. He was very friendly, curteous and professional the entire time even though we didn't end up purchasing a car from him yesterday. We drove a pr Roy. He was very friendly, curteous and professional the entire time even though we didn't end up purchasing a car from him yesterday. We drove a pre-owned Mercedes Benz ML and the E Class and we didn't feel any pressure to make a decision on the spot as we liked both vehicles and need more time to make a decision. More

Steve Kil, sales representative, and Sam Master, manager, accommodated my car buying needs with an unsurpassed level of competence. All of my needs were met with regard to pricing, financing, condition of t accommodated my car buying needs with an unsurpassed level of competence. All of my needs were met with regard to pricing, financing, condition of the vehicle and expediency of delivery. The features of the car were thoroughly explained at the time of delivery as well as the automatic pre set options. More

Mrs. Likisha Jones was the professional that you need to meet before making a major financial transaction. My wife, Patsy and I had been looking for a vehicle and Mrs. jones was right there to meet our driv meet before making a major financial transaction. My wife, Patsy and I had been looking for a vehicle and Mrs. jones was right there to meet our driving needs. Your dealership is blessed to have a person like her on the staff! More

I went to another dealer first and was appalled at the attitiude and service from the sales force. when i walked into r&h eveything went the way i wanted it to from beginning to end. i got the car i want attitiude and service from the sales force. when i walked into r&h eveything went the way i wanted it to from beginning to end. i got the car i wanted for the price i want to pay and the deal went thru with much ease. my only criticism is i was at the dealer for too long in my opinion. It took 2.25 hours to take delivery of the car. More

Likisha was very knowledgeable and helpful. This was my second car purchase with her. Both transactions were great!!! She was able to pull together purchase options based on our initial phone conversatio second car purchase with her. Both transactions were great!!! She was able to pull together purchase options based on our initial phone conversation, which made things run very smoothly. After the transaction was complete she took the time to make sure that we were familiar with many of the features of the new car, especially the voice activated features. I would definitely return to her for my next Mercedes Benz purchase! More

I worked with the online sales associate to narrow down a price on 3 cars since I lived in the next state. I got prompt replies to emails and phone call follow ups. When I called with questions other associa price on 3 cars since I lived in the next state. I got prompt replies to emails and phone call follow ups. When I called with questions other associates called me back to answer my questions when the 1st person I contacted was not at work when I called. Micheal put me at ease with for me was a large purchase. He answered my questions and offered solutions and alternatives to options I was looking for. Micheal came up with a creative solution to get me the car I really wanted with all the options available. When I requested small alterations to the car they were done without any push back or change in price. When buying from out of state it was good to know the dealer was used to doing the paper work needed to transfer tiles and taxes. I was very pleased with all 3 of the employees I interacted with from the internet sales associate, in house sales associate and financing manager. More