Mercedes-Benz of Owings Mills

I worked with the online sales associate to narrow down a price on 3 cars since I lived in the next state. I got prompt replies to emails and phone call follow ups. When I called with questions other associa price on 3 cars since I lived in the next state. I got prompt replies to emails and phone call follow ups. When I called with questions other associates called me back to answer my questions when the 1st person I contacted was not at work when I called. Micheal put me at ease with for me was a large purchase. He answered my questions and offered solutions and alternatives to options I was looking for. Micheal came up with a creative solution to get me the car I really wanted with all the options available. When I requested small alterations to the car they were done without any push back or change in price. When buying from out of state it was good to know the dealer was used to doing the paper work needed to transfer tiles and taxes. I was very pleased with all 3 of the employees I interacted with from the internet sales associate, in house sales associate and financing manager. More

Kevin Roy was great to work with. Kevin was easy to work with and there was no pressure at all. He knew the product and was able to answer all my questions. I will be back in the future to purchase all of with and there was no pressure at all. He knew the product and was able to answer all my questions. I will be back in the future to purchase all of my vehicle from Kevin & R&H. Thanks for the great experience. More

Hi, I must say that i have never enter the doors of a Hi, I must say that i have never enter the doors of a dealership and be greeted with such pleasant Sales Reps.. I came to your dealership to LQQK int Hi, I must say that i have never enter the doors of a dealership and be greeted with such pleasant Sales Reps.. I came to your dealership to LQQK into upgrading and purchashing another Certified Pre-Owned Car,and rec'd the most greatest customer service help across the board. More

Mike Boesenberg was very courteous, professional and knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would d knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would definitely recommend this salesman and dealership to my friends and family. More

Mr Johnson was a very lay back smooth salesman and did all that he could do to make the sale go through,by keeping you inform as what was going on though the hold ordeal,As well as advising you of your be all that he could do to make the sale go through,by keeping you inform as what was going on though the hold ordeal,As well as advising you of your best options.He was very courteous as well. Thank You Mr Johnson More

Fabulous sexperiemce purchasing a new car. George did a very good job and was very helpful and diligent throughout. Would recommend him and the dealership to anyo very good job and was very helpful and diligent throughout. Would recommend him and the dealership to anyone and would certainly shop there for future Mercedes. More

George was very friendly and easy going. He made the purchasing transaction painless. Dylan walked me through the leasing process and provided great options to arrive at a price we both could agree on. purchasing transaction painless. Dylan walked me through the leasing process and provided great options to arrive at a price we both could agree on. Mac was extremely thorough with the final paperwork and was a pleasure to work with. More

George was the difference between a routine experience and an excellent experience. The price we agreed upon was the most aggressive of any dealer I worked with. Plus the level of custgomer servic and an excellent experience. The price we agreed upon was the most aggressive of any dealer I worked with. Plus the level of custgomer service and genuine concern was excellent. I woudl highly reccommend George to anyone. More

Likisha was an excellent sales rep to work with - she listened carefully to our needs and concerns, and worked hard to find us a vehicle that suited our lifestyle and budget. She was also friendly, relia listened carefully to our needs and concerns, and worked hard to find us a vehicle that suited our lifestyle and budget. She was also friendly, reliable in her communication, and very considerate of us during out visits. More

I went to R&H after looking at a used vehicle at another local MB dealer. (First time foreign vehicle for me). The other local dealer had a "smooth" salesman who could not answer some basic questio another local MB dealer. (First time foreign vehicle for me). The other local dealer had a "smooth" salesman who could not answer some basic questions relative to ext. warranty and some gaps in the carfax report. He brought his manager over who was just as clueless. I continued my search and went to R&H on a Sun. and found the exact vehicle I was looking for on the used car lot. (2010 E350). I went back the next evening and met Josh Pomles. Before getting into details of the vehicle he explained the R&H selling philosophy and customer service. Before letting my family and I take the vehicle for a test drive he mentioned that they did have the exact same vehicle new, a 2010 leftover. It was a few K dollars over the used vehicle. After the test drive i was convinced this was what I wanted. Without any sales pressure Josh and I discussed the price differences between the new and the used. I left letting him know that my wife and I would decide by the next day (Tues.) After a few discussions regarding pricing we remained apart in settling on pricing. Wed afternoon I put an offer on the table to Josh and without a few hours we finalized the deal for the new vehicle. There weren't any sales pressure at all. There were some minor blemishes on the vehicle which Josh made sure were taken care of to my satisfaction. When we went to pick up the vehicle on Thurs. evening we met Mac, the Business Mgr. She was extremely friendly and knowledgable and we spoke about family and work as she was preparing the final paperwork. She also explained the various options relative to add'l services that they can provide without pressure. I have purchased many new vehicles over 30 yrs. and by far this was one of the most positive experiences I have had in purchasing one. I would surely recommend Josh and Mac to anyone looking for a MB, people like them give R&H a great reputation!!! More