Mercedes-Benz of Owings Mills

R&H made great efforts to find ways to move the obstacles that we thought would prevent us from getting into a new GLK. They made us feel like a truly valued customer. They made everything from l obstacles that we thought would prevent us from getting into a new GLK. They made us feel like a truly valued customer. They made everything from lease turn in, service, and monthly payments work for our needs. Their efforts allowed us to get into the vehicle we really wanted, and not one we would have to settle for. They helped us evaluate every option from new and pre-owned vehicles, purchase or lease. I am confident that we will make R&H (and Mike Boesenberg) the first stop for our next car. More

George Johnson provided excellent customer service. He was very open, honest and in constant communication. This the dumb portion of this survey. MAC was also great! We also worked with MAC who was a was very open, honest and in constant communication. This the dumb portion of this survey. MAC was also great! We also worked with MAC who was also great! What if I can't think of anything to fit into your 250 words? More

Great service!!!! At the first moment when I stopped I Great service!!!! At the first moment when I stopped I was impressed of the selection of cars, of the attention of the sales representative, especi Great service!!!! At the first moment when I stopped I was impressed of the selection of cars, of the attention of the sales representative, especially of Mr. Kevin Roy. He has outstanding skills to communicate, to discuss the multiple issues that we have regarding tech characteristic of the vehicle, financing options etc. Thanks to R&H Motors cars and Mr. Kevin Roy!!!!!! More

i just bought S550,2008 with castmere on 5/24/2011 .Michael G Boesenger is my sale man.he's very nice gentlement,very helpfull.The service department or financial department are very nice and friendly .Michael G Boesenger is my sale man.he's very nice gentlement,very helpfull.The service department or financial department are very nice and friendly,also.i'm very happy with my car,now.i'll strongly recommend my friends to him to buy a car. More

Michael was very professional and kind. He made sure everything was right and I am very happy with my new mercedes! The dealership was very clean and I loved that there where many vehicles in their sho everything was right and I am very happy with my new mercedes! The dealership was very clean and I loved that there where many vehicles in their showroom so we can see the different colors and options! More

I have owned MB vehicles since the 1980's and have dealt with several MB dealerships and I can honestly say that R&H is the best. From the helpfulness of the sales person to the greeting and service I rece with several MB dealerships and I can honestly say that R&H is the best. From the helpfulness of the sales person to the greeting and service I received upon my arrival to accept the vehicle simply exceeded my expectations. More

Mrs. Jones was extremely fast and efficient with the delivery of my new 2011 Mercedes Benz. I advised Mrs. Jones of my desired particulars for my new vehicle and she delivered just that.Mrs. Jones promp delivery of my new 2011 Mercedes Benz. I advised Mrs. Jones of my desired particulars for my new vehicle and she delivered just that.Mrs. Jones prompt services and professionalism was definately appreciated. She took the time to identify each feature in my packet deal, and even set up certain personal capablities within the car itself. I am highly satisfied with the quality service I received.Recommendations to family and friends will be routed to Mrs. Jones in the future to those interested in financing/ leasing a Mercedes Benz. Likisha Pearmon-Jones, THANKS AGAIN for truly displaying the qualities of a Master Certifies Sales Representative!! Sincerly,Ursula, D. Parker, MHS More

I just bought my first Mercedes from R&H Motors. My salesperson, Mr. Johnson was fantastic. He was patient, listened to what I thought I wanted and showed me several cars. He was very professional & salesperson, Mr. Johnson was fantastic. He was patient, listened to what I thought I wanted and showed me several cars. He was very professional & knowledgeable about the products and features of the vehicles. He assured me that he would see that everything was taken care of, which he did. I did not plan to buy on that day I was only looking; but without any pressure from Mr. Johnson I ended up buying a car that I fell in love with. What impressed me most was that although I was not looking stylish, actually, I was looking 5 out of 10; Mr. Johnson treated me respectfully and courteously. Overall, my car buying experience was outstanding. I met the management and other staff at R&H and found them to be courteous and helpful. I highly recommend seeing George Johnson at R&H Motors, if you are looking to buy a new or pre-owned Mercedes Benz. He will treat you well even if you are a lady not looking stylish. More

LIKISHA IS A GREAT PERSON/SALESWOMAN. R&H SHOULD BE PROUD TO HAVE HER ON THERE STAFF. I HAD A DIFFCULT DEAL. I HAD GIVING UP. WITH GREAT DETERMINATION MS. JONES MADE THE DEAL COMPLETE. I HAVE THE CAR PROUD TO HAVE HER ON THERE STAFF. I HAD A DIFFCULT DEAL. I HAD GIVING UP. WITH GREAT DETERMINATION MS. JONES MADE THE DEAL COMPLETE. I HAVE THE CAR I WAS LOOKING FOR , ALONG WITH A GREAT DEAL! THANKS LIKISHA . I WILL SEE HER FOR MY NEXT PURCHASE More

The only negative experience that I experienced is when I called an left a message around 10:00 AM on May 10th for one of the sales managers (Cedric was not going to be in until 3:00) regarding the spare tir called an left a message around 10:00 AM on May 10th for one of the sales managers (Cedric was not going to be in until 3:00) regarding the spare tire and I did not receive a callback by 7:00 PM so I called back again. On my second call I did get to speak with a sales manager (don't know if it was the same manager) and he answered my question immediately. Because of this, I lowered my customer sevice rating. More