Mercedes-Benz of Owings Mills

I needed to trade in an '05 Mercedes that needed loads of work and was out of warrenty -plus we owed much more than its value. Sheldon worked out the numbers so that I am only paying a little more monthly fo work and was out of warrenty -plus we owed much more than its value. Sheldon worked out the numbers so that I am only paying a little more monthly for a new '12 E350 that I love. In addition I was out of town when the vehicle came in and it was ready for me when I came back.Very comfortable with the dealership as a whole. I was well served even when Sheldon was not there. More

I am very pleased with my new car purchase! George was very patient with me as he reviewed the many options and prices before I settled on which car to get. He even went the extra mile and assisted me wi very patient with me as he reviewed the many options and prices before I settled on which car to get. He even went the extra mile and assisted me with the car settings. George is very knowledgeable, open, and honest and he delivered what he promised. I am very grateful for the quality of care I received during this transaction--from start to finish. More

Service and attention form Bill Hosea was exemplary on all counts. Delays while car was in service were longer than expected. Price was high particularly since the car was my company vehicle coming off le all counts. Delays while car was in service were longer than expected. Price was high particularly since the car was my company vehicle coming off lease but soem of this is beyond the dealership's control More

We had a great experience! Nice selection. Good pricing. Excellent customer service and a beautiful showroom. Josh was very helpful and patient in helping me understand my new car. Excellent customer service and a beautiful showroom. Josh was very helpful and patient in helping me understand my new car. More

I had a pleasant experience with the dealership. Mac and Josh were very helpful with finding the right vehicle. The whole purchase process went very smoothly and I am very happy with the SUV. Will definit Josh were very helpful with finding the right vehicle. The whole purchase process went very smoothly and I am very happy with the SUV. Will definitely buy from them again. More

Excellent customer service by George Johnson. Will buy my next vehicle from him and refer my family and friends. We are repeat customers and are always happy with our experience at R & H and George Johnson. next vehicle from him and refer my family and friends. We are repeat customers and are always happy with our experience at R & H and George Johnson. More

I hate buying cars and mattresses--I try to avoid doing either. But my car was stolen and I had to start paying visits to auto dealers. I looked at several other cars before the Mercedes, and every t either. But my car was stolen and I had to start paying visits to auto dealers. I looked at several other cars before the Mercedes, and every time I walked in the door, I felt like prey. You know when you're being hunted and the feeling is disquieting. Then I was referred to R&H and was pleasantly surprised. Actually stunned. Josh Pomles walked up to my wife and me and had a very different vibe. He was extremely knowledgeable, but I could tell he wasn't a car salesman by trade. I asked and he confessed that he had been a mortgage banker. That explained a lot--he was taught to sell by solving problems, not pushing product. Through multiple visits and myriad phone calls, Josh was patient and tireless--always willing to make the process easier and more transparent. When it came to decision time, another Mercedes dealer had the bare-bones model I was seeking--actually, Josh went and found it for me. But I spent $4K over my budget to buy the fully-loaded car on Josh's lot because I wanted to do business with him and R&H. I also thought Rick (the GM) and MAC (the finance manager) were a pleasure to work with. If you're in the market for a luxury vehicle, start at R&H--it will save you time and money and help you avoid the feeling of being stalked. Fortunately, my mattress is still in good shape:) More

First I want to say Thank You to everyone for a great experience. From the moment I walked into the door until I closed the transaction the customer service was like no other that I had experienced at a experience. From the moment I walked into the door until I closed the transaction the customer service was like no other that I had experienced at a vehicle dealership. LiKisha was very courtesy, knowledgeable, east to work with, and an expert at what she does. I was informed at each step in the purchasing process as to what was next. LiKisha and Sam Master worked very hard and diligently to find the vehicle to fit my finances and make it easy due to my health condition. I purchased a 2008 Susiki XL7 truck. Sam showed me how to work all the computer technology and made sure I was happy and comfortable with the truck. They introduced me to persons that I might interact with during my ownership of the truck and explained all of the services that come with purchasing a vehicle from R&H Motors. When I received delivery of my Certified Pre-owned truck the detailing of it was awesome it looked and smelled brand new. During the financial step I had the opportunity to work with Sherye and Mary Ann Clark. They were very thorough and efficient as to what I needed to purchase the vehicle and made it really pleasant to close the deal. Overall my experience was awesome and I know I will be visiting them real soon because they make you feel comfortable and all fuzzy inside with that great Customer Service. I have already started referring my friends, family and anyone who talks about purchasing a vehicle to LiKisha. That type of Customer Service makes you want to stop in just to say Hi to everyone. I know I will be purchasing my next vehicle with LiKisha Pearmon-Jones. I applaud you all for such great Customer Service. More

I called to set up an appointment with the salesman,Bill I called to set up an appointment with the salesman,Bill Hosea.When I arrived, the model I was interested in was out and ready for my test drive.A I called to set up an appointment with the salesman,Bill Hosea.When I arrived, the model I was interested in was out and ready for my test drive.After the drive,I told him to work up the numbers.I thought the deal (my trade vs. new car) was great, right down to Mercedes Benz Winter Event special offer financing.This was my third Mercedes -Benz car purchase,but the first I've bought from Bill Hosea and R&H. I have never felt so comfortable buying a car before- that's how good Bill and R&H are! More

Josh was superb, This is my first Car and that too Mercedes. Josh was so fast, incredible helpful and highly knowledge about the cars.He provided me high quality of service which i will remember until Mercedes. Josh was so fast, incredible helpful and highly knowledge about the cars.He provided me high quality of service which i will remember until i enjoy the new Mercedes Car. Once Again Thanks Josh and MAC. More