Mercedes-Benz of Owings Mills

The purchase of my pre-owned Saab convertible from R & H Motor cars was smooth, pleasant and most importantly, I was pleased. My sales consultant - Bill, was extremely helpful, polite, and gave me th & H Motor cars was smooth, pleasant and most importantly, I was pleased. My sales consultant - Bill, was extremely helpful, polite, and gave me the attention I deserved to bring the transaction to completion. I will definitely recommend R & H Motor cars to family and friends. GKT. More

My wife and I have purchased 7 different vehicles from this dealership since 2000. We have always received a great deal on each purchase. We could never have asked for better deals. We are greeted like this dealership since 2000. We have always received a great deal on each purchase. We could never have asked for better deals. We are greeted like family every time we visit. Our vehicles are always held to the highest of maintenance standards... we have never been displeased with the quality of work. If there was something minor or a discrepancy, we questioned it... they made it right. They make us feel good about spending our money. More

Great experinece dealing with R & H and Michael. From the minute I walked in the dealership I was rreated like the most important client they had. Also the buying process from start to finish was painles the minute I walked in the dealership I was rreated like the most important client they had. Also the buying process from start to finish was painless. Thanks for a great experience Vin Perrelli More

I needed to trade in an '05 Mercedes that needed loads of work and was out of warrenty -plus we owed much more than its value. Sheldon worked out the numbers so that I am only paying a little more monthly fo work and was out of warrenty -plus we owed much more than its value. Sheldon worked out the numbers so that I am only paying a little more monthly for a new '12 E350 that I love. In addition I was out of town when the vehicle came in and it was ready for me when I came back.Very comfortable with the dealership as a whole. I was well served even when Sheldon was not there. More

I am very pleased with my new car purchase! George was very patient with me as he reviewed the many options and prices before I settled on which car to get. He even went the extra mile and assisted me wi very patient with me as he reviewed the many options and prices before I settled on which car to get. He even went the extra mile and assisted me with the car settings. George is very knowledgeable, open, and honest and he delivered what he promised. I am very grateful for the quality of care I received during this transaction--from start to finish. More

Service and attention form Bill Hosea was exemplary on all counts. Delays while car was in service were longer than expected. Price was high particularly since the car was my company vehicle coming off le all counts. Delays while car was in service were longer than expected. Price was high particularly since the car was my company vehicle coming off lease but soem of this is beyond the dealership's control More

We had a great experience! Nice selection. Good pricing. Excellent customer service and a beautiful showroom. Josh was very helpful and patient in helping me understand my new car. Excellent customer service and a beautiful showroom. Josh was very helpful and patient in helping me understand my new car. More

I had a pleasant experience with the dealership. Mac and Josh were very helpful with finding the right vehicle. The whole purchase process went very smoothly and I am very happy with the SUV. Will definit Josh were very helpful with finding the right vehicle. The whole purchase process went very smoothly and I am very happy with the SUV. Will definitely buy from them again. More

Excellent customer service by George Johnson. Will buy my next vehicle from him and refer my family and friends. We are repeat customers and are always happy with our experience at R & H and George Johnson. next vehicle from him and refer my family and friends. We are repeat customers and are always happy with our experience at R & H and George Johnson. More

I hate buying cars and mattresses--I try to avoid doing either. But my car was stolen and I had to start paying visits to auto dealers. I looked at several other cars before the Mercedes, and every t either. But my car was stolen and I had to start paying visits to auto dealers. I looked at several other cars before the Mercedes, and every time I walked in the door, I felt like prey. You know when you're being hunted and the feeling is disquieting. Then I was referred to R&H and was pleasantly surprised. Actually stunned. Josh Pomles walked up to my wife and me and had a very different vibe. He was extremely knowledgeable, but I could tell he wasn't a car salesman by trade. I asked and he confessed that he had been a mortgage banker. That explained a lot--he was taught to sell by solving problems, not pushing product. Through multiple visits and myriad phone calls, Josh was patient and tireless--always willing to make the process easier and more transparent. When it came to decision time, another Mercedes dealer had the bare-bones model I was seeking--actually, Josh went and found it for me. But I spent $4K over my budget to buy the fully-loaded car on Josh's lot because I wanted to do business with him and R&H. I also thought Rick (the GM) and MAC (the finance manager) were a pleasure to work with. If you're in the market for a luxury vehicle, start at R&H--it will save you time and money and help you avoid the feeling of being stalked. Fortunately, my mattress is still in good shape:) More