Mercedes-Benz of Owings Mills

Richard was very helpful and quick in service same thing in finance Mac was fast and very co-operative. i will recommend Richard as well R&H to all my friends and in my community. in finance Mac was fast and very co-operative. i will recommend Richard as well R&H to all my friends and in my community. More

I had a very nice experience buying a used car from this dealership. I was treated with respect and my trade-in was evaluated fairly. dealership. I was treated with respect and my trade-in was evaluated fairly. More

Bill was outstanding! I was relaxed and comfortable with him from the minute he took the call. He started the conversation with what he could do to make my purchase experience efficient and comfortable. him from the minute he took the call. He started the conversation with what he could do to make my purchase experience efficient and comfortable. Winona H. Varnon 1st Mercedes owner. More

Richard Fougnie was by far one of the best sales reps i have encountered. While viewing vehicles online, i saw a 2003 CLK 500 that caught my attention and i called the next day to inquire about the vehicle have encountered. While viewing vehicles online, i saw a 2003 CLK 500 that caught my attention and i called the next day to inquire about the vehicle. Unfortunatley the vehicle had been purchased so i conitinued to search further. Within 15min Richard called me to let me know that a similar vehicle(2005) with lower mileage and in mint condition was just brought in as a trade and he suggested that i should come take a look at it and possibly test drive it. I was very inpressed with the car and Richards knowledge of the brand that i purchased the car that same day. My experince was by far the best that i would definilty recommend any of my friends that are in search of purchasing a new/used vehicle to visit Richard at R&H Mercedes Benz More

This was my second Mercedes purchase from George Johnson. I was quite happy with my C280 and not in the market for a newer vehicle, but George worked up a great deal on a C300 4matic with a lower monthly pa I was quite happy with my C280 and not in the market for a newer vehicle, but George worked up a great deal on a C300 4matic with a lower monthly payment. Now, I'm enjoying tooling around in my new toy. George made this transaction better and more efficient than the first. If George keeps this up, R&H may have a customer for life. Thank you very much Mr. Johnson. See you in another three to four years when it's time to upgrade. Kevin More

The process with Mercedes started with an online search via Annapolis Mercedes Benz. I previewed used certified specials. There was a C300 Sport, which I test drove. Derrick the sales person was extreme via Annapolis Mercedes Benz. I previewed used certified specials. There was a C300 Sport, which I test drove. Derrick the sales person was extremely inviting and friendly. I Loved the car but the sales manager didn't seem all that interested in selling it to me. I left needing to think about it over night. They never followed up with me after that. I wanted to become more informed about car styles, price and availability hence, Mercedes website.... perfect!, I submitted an email price request within 50 miles, responses were immediate via e-mail and phone. Mac Clark @ R & H right off the bat won me over with her response time, friendliness, price point, knowledge of stock and follow thru. She let me know she was the internet sales and finance person @ R&H. We set a time frame for a test drive, allowing flexibility. I was greeted by Richard Fougnie, explained I had spoken with Mac. Mac had the car key ready. Richard proceeded with test drive, my husband and I found him extremely friendly and knowledgeable. He asked the right questions and provided more options I had not considered or thought were possible. Much to my surprise, Richard showed me that other classes of Mercedes were in my price range including a pre owned E350. We meet with Sam Master who is the Pre-Owned Sales Manager. We found he goes to the car auctions in person to select and purchase the best cars available. The R&H dealership appeared as a family affair involving excellent customer service, first rate products , purchase and financing all in the same shop. I then directed my internet search on Kelley Blue Book Certified Mercedes E350. Sam had given me the original car sticker and car facts report. Richard followed up as promised without pressure via phone. We returned to R&H, negotiated with Richard, were offered a reasonable price, and bought the car. We picked up the car in perfect condition. Richard had the paper work ready. I am so pleased and will continue to drive from Annapolis for service and any future purchase @ R&H. More

Josh is extremely pleasant, helpful, and knowledgeable, and made the process quick and easy. I was extremely comfortable and satisfied with all aspects of the experience. Josh taught me how to use the va and made the process quick and easy. I was extremely comfortable and satisfied with all aspects of the experience. Josh taught me how to use the various options on the car, which was very helpful. More

From the moment we walked into the dealership, George listened to our needs and he worked diligently to provide us with the car of our dreams at a price that we could afford. We are so happy with our ne listened to our needs and he worked diligently to provide us with the car of our dreams at a price that we could afford. We are so happy with our new 2012 Mercedes E350. It has all of the "Bells and Whistles" that anyone would desire. Every time we get behind the wheel, we discover something new about our new Mercedes. The Luxury ride is extremely smooth and we love all of the additional driver protection equipment, especially the backup camera. More

George was great he welcome us back to R&H in a very friendly and postive way. He work with us to accommodate our schedule. Work out a price and payment that we was comfortable with. Answer all of ou friendly and postive way. He work with us to accommodate our schedule. Work out a price and payment that we was comfortable with. Answer all of our questions. We would reccomend George to any or our family and friends. More

Steven Kil was very helpful and courteous with the purchase of both of our Mercedes-Benz vehicles. He was very thorough with explanations about the cars and their features. He has also followed up w purchase of both of our Mercedes-Benz vehicles. He was very thorough with explanations about the cars and their features. He has also followed up with us to make sure we are satisfied with the vehicles and the services received. More