Mercedes-Benz of Owings Mills

My salesperson, Josh Pomles was just wonderful. He was patient, thorough, very personable and knowledgeable. I will recommend him to others. The Financial manager Fran King was just wonderful! She is a patient, thorough, very personable and knowledgeable. I will recommend him to others. The Financial manager Fran King was just wonderful! She is awesome! I thoroughly enjoyed working with both Fean and Josh. More

This is my second vehicle purchased from R&H Mercedes specifically from Dylan Jones. Dylan made the experience pleasant and enjoyable. He is knowledgeable and professional. Dylan addressed my needs and c specifically from Dylan Jones. Dylan made the experience pleasant and enjoyable. He is knowledgeable and professional. Dylan addressed my needs and concerns and made the buying experience worry-free. I must also mention Fran King. Fran handled the financing. She did a wonderful job and was a pleasure to work with. Good job to the leadership of R&H for putting together a first class team. More

It took several years of visiting your dealership before It took several years of visiting your dealership before taking the final plunge. I was a nervous reck. George Johnson made my nervous experience tu It took several years of visiting your dealership before taking the final plunge. I was a nervous reck. George Johnson made my nervous experience turn into one that was most pleasant. His friendleness and professionalism put me a ease. I would recommend him to anyone who is considering purchasing a Mercedes Benz. George in very knowledgeable and pleasant to work with. I'm looking forward to a couple of years from now to upgrade. Thanks a Million Mr. Johnson. More

Ipurchased a car today. I must have been lucky and probably used the best salesperson there. Likisha was fantastic!! She explained everything perfectly making sure that we understood everything about probably used the best salesperson there. Likisha was fantastic!! She explained everything perfectly making sure that we understood everything about the car and all of the paperwork connected with it. I will buy another car from her and will recommend her to others. Mr. and Mrs. Joe E Phillips More

I got excellent services love my suv. My services provider was on point. She made it possible for me to get my new suv. She is the best provider was on point. She made it possible for me to get my new suv. She is the best More

This was my 4th purchase from R & H and I will never buy anywhere else. They make the purchase "painless" and the service department is superb. buy anywhere else. They make the purchase "painless" and the service department is superb. More

Josh exemplified a very high level of service during our time at R&H. He provided us with an extremely comfortable experience. We did not feel pressured to make a purchase that evening unlike other experi time at R&H. He provided us with an extremely comfortable experience. We did not feel pressured to make a purchase that evening unlike other experiences with purchasing a vehicle. Josh's candid approach was greatly appreciated. Once we made our final decision to purchase the vehicle, Josh did not rush us through the remainder of the process. Josh stayed around beyond the dealership closing time. After the dealership had closed, he assisted us with transitioning from our old vehicle to our new vehicle and made sure we were familiar with all of the new features on our new vehicle. More

I got this deal closed within a couple of hours of meeting Tony. He was very cooperative and willing to meet with my demands. We did not have a lot of back and forth and he did the things he promise meeting Tony. He was very cooperative and willing to meet with my demands. We did not have a lot of back and forth and he did the things he promised to do. More

This is my second purchase from the same dealer and same person (Ms Likisha Pearmon-jones), She is a great person to deal with . I have purchased a car recently and I was so satisfied, I purchased another c person (Ms Likisha Pearmon-jones), She is a great person to deal with . I have purchased a car recently and I was so satisfied, I purchased another car in less than a year. I never though the deal would happen but ms Jones was incredibly effecient to close the deal in a matter of couple of hours and put me in my new car. She also got a great price on my old trade-in.I am extremely happy with the business and do not hesitate to refer MS Likisha jONES and R& H Motors to anybody. More

None of the sales employee explained to us that the car we are buying for my wife is Diesel! We were looking for bigger car to replace her E350 for the kids. We never thought to buy a Diesel car and we nev we are buying for my wife is Diesel! We were looking for bigger car to replace her E350 for the kids. We never thought to buy a Diesel car and we never had one. She tested drive the Honda minivan and was not comfrotable with it. The dealer at Merceds presented the R class and since I had one before my wife thought it is better. None of us knew it is Diesel and my wife has no clue about the difference with her previous car. None in the dealer went through with her regarding this R class features and in fact someone from the dealership just dropped the car to our house and left. It had no sticker and nothing on the outside to indicate it is Diesel. As a result for her first tank fill she used gas instead of Diesl (the cap indicates Diesel but she, again with her lack of knowledge, was not aware of the difference)which was a major problem. When the car was towed to the nearest dealer, they requested $1900. I called R&H and had the car towed to their location thinking they will do the repair for free. No, they asked for $12,000!! I towed the car back to initial authorized dealer and the repair was done for $1895. It is a month since we bought the car and the second car key has not been delivered. By the way, I also had another car lease for my self at the same dealer at the time (a month ago) So far, my plate sticker has not arrived despite paying for it twice (once to the MVA, once to the dealer) Bad experience! More