Mercedes-Benz of Owings Mills

Customer Service I had a very good experience with this dealership thanks to Brooke Richardson, she was so pleasant and knowledgeable will recomend her to other people I had a very good experience with this dealership thanks to Brooke Richardson, she was so pleasant and knowledgeable will recomend her to other people, Rob is excellent too, More

Service Andre as always provided detailed explanation about the requested service, estimate of time to completion of service and provided regular update all d Andre as always provided detailed explanation about the requested service, estimate of time to completion of service and provided regular update all done with a smile, can do attitude, respect for my time and very professional. He has superior knowledge about the technical details of the service and process. Always glad to have him available as advisor whenever I have reason to be there. More

Amazing I had a great experience purchasing my first Mercedes Benz thanks to Brooke. She was very professional and had all the answers to my questions. Th I had a great experience purchasing my first Mercedes Benz thanks to Brooke. She was very professional and had all the answers to my questions. Thanks Brooke More

Buying from Ms Brooke After spending countless hours with another sales person and ready to leave without purchasing. Ms Brooke Richardson approached me because of the dis After spending countless hours with another sales person and ready to leave without purchasing. Ms Brooke Richardson approached me because of the disatifaction on my face. I was disappointed that I couldn't find what I wanted. However, Brooke Richardson was a natural at redirecting me to another year car better than what I expected. I would certainly recommend Ms Brooke Richardson to anyone I know. Also Kyle in service is great! More

Excellent customer care! I stopped in late in the day without an appointment and was treated kindly and attentively. My car was assessed immediately and was provided with per I stopped in late in the day without an appointment and was treated kindly and attentively. My car was assessed immediately and was provided with periodic updates. My service advisor was a familiar face, which put me at ease. I’m pleased with today’s visit! More

Excellent to outstanding Brooke Robinson was very resourceful with the purchase of this vehicle she heard and listen very carefully to what I wanted and what my needs are and Brooke Robinson was very resourceful with the purchase of this vehicle she heard and listen very carefully to what I wanted and what my needs are and then fulfill them with expert professionalism More

She is simply amazing...... After dealing with issues with my previous vehicle and feeling like I just couldn’t win Brooke made sure that I was able to trade my car in and leave After dealing with issues with my previous vehicle and feeling like I just couldn’t win Brooke made sure that I was able to trade my car in and leave with a brand new 2017 cla. Her professionalism and her persistence to make sure I got an amazing deal was simply incredible. She has such a positive attitude and a willingness to help by far one of the best salesperson I have ever encountered. More

Mark of Excellence Andre has served as my service advisor for over 12 years. He is talented, efficient, and effective. He has an excellent rapport with his clients and s Andre has served as my service advisor for over 12 years. He is talented, efficient, and effective. He has an excellent rapport with his clients and strives to exceed beyond his clients expectations. I told Andre the other day that I stayed with MB because of him. Kudos to a job continuously well done. -Carla Jackson More

Getting the Job done quick and right! My rear tire was damaged on Thursday evening and needed replacing. I left a voice message for Andre. He called me early Friday morning: tire is availa My rear tire was damaged on Thursday evening and needed replacing. I left a voice message for Andre. He called me early Friday morning: tire is available in shop...come on in. I was in service @ 11 and out by 12:30 pm! A new tire and a car wash... with time to spare before my next appointment. No fuss, no hassle... all done with a great smile and professionalism! Thanks Andre, you're the best! More

Amazing and Freindly Service Andre and the rest of the people working at this facility are amazing. Scheduling appointments are a breeze and flexible to my extreme schedule as wel Andre and the rest of the people working at this facility are amazing. Scheduling appointments are a breeze and flexible to my extreme schedule as well as being provided a loaner to keep me moving. I highly recommend this dealership for all of your needs as I won’t be going anywhere else. More