Mercedes-Benz of Orlando

Service was great, it would be nicer if was faster, but over all, wasn’t that bad, 2 1/2 hours. over all, wasn’t that bad, 2 1/2 hours. More

Came in for routine 3 year service. Frank was exceptional in his service and keeping me appraised of the status of the work. Frank was exceptional in his service and keeping me appraised of the status of the work. More

I have purchased 2 vehicles from this dealership of the past 5 years. I tried the dealership across from the mall and after taking a deposit on a 2019 convertible never heard from them. They put it in for past 5 years. I tried the dealership across from the mall and after taking a deposit on a 2019 convertible never heard from them. They put it in for some paint touch up and after a week we took our money and ran. Maitland is great, sales with Kyle was just good. No pushing just needed info. Service advisor Marcus has always had me coming back. We bought great looking c class convertible that has my wife smiling from ear to ear. More

Service manager Mike was fantastic! Made me aware of cost, time and called upon completion. Made me aware of cost, time and called upon completion. More

Is in excellent dealer, good location, very clean and Luis is the best guy, very servicial. Luis is the best guy, very servicial. More

The dealership was clean and nice. Everyone who worked there greeted me as I was walking in. The service was overpriced than other dealership though. Everyone who worked there greeted me as I was walking in. The service was overpriced than other dealership though. More

I’ve been to other Mercedes dealerships before and they did not satisfy me. However, this dealership was more than amazing to me. They had to keep my car overnight and generously shuttled me home which was did not satisfy me. However, this dealership was more than amazing to me. They had to keep my car overnight and generously shuttled me home which was more than an hour away. Also, they kept me updated on the work that was performed on my car as well as their estimated time of finishing. I had dash lights on and electrical issues this time, and they finished very quickly. At a different Mercedes dealership, I’ve had nothing wrong with my car before and they kept my car for 3 nights. They did not try to talk me into service that was not needed. Thank you so much! More

Mike Hertz has been outstanding at the service department! Brian Alburtus is a good salesman as well! department! Brian Alburtus is a good salesman as well! More

Dropped off C-300 for B Service and fan belt noise during initial startup Tuesday afternoon and picked up Thursday at 12 noon. Ray was my service advisor. He was cordial and respectful. He texted service quo initial startup Tuesday afternoon and picked up Thursday at 12 noon. Ray was my service advisor. He was cordial and respectful. He texted service quotes Tuesday at 4pm, but link in the text didn’t work. I called Ray Wednesday at 8am for service quote speaking to him over the phone. Didn’t hear back from Ray until I texted him, Thursday at 9am. His quote and final bill were in line. Overall it was a satisfactory experience. However, communications could have been better. Didn’t mind getting my car back a day later. It would have been nice to have been notified. More

Excellent customer service and great experience. Alberto kept me updated during the entire process and communicated very well. Alberto kept me updated during the entire process and communicated very well. More