Mercedes-Benz of Orlando

I’ve been to other Mercedes dealerships before and they did not satisfy me. However, this dealership was more than amazing to me. They had to keep my car overnight and generously shuttled me home which was did not satisfy me. However, this dealership was more than amazing to me. They had to keep my car overnight and generously shuttled me home which was more than an hour away. Also, they kept me updated on the work that was performed on my car as well as their estimated time of finishing. I had dash lights on and electrical issues this time, and they finished very quickly. At a different Mercedes dealership, I’ve had nothing wrong with my car before and they kept my car for 3 nights. They did not try to talk me into service that was not needed. Thank you so much! More

Mike Hertz has been outstanding at the service department! Brian Alburtus is a good salesman as well! department! Brian Alburtus is a good salesman as well! More

Dropped off C-300 for B Service and fan belt noise during initial startup Tuesday afternoon and picked up Thursday at 12 noon. Ray was my service advisor. He was cordial and respectful. He texted service quo initial startup Tuesday afternoon and picked up Thursday at 12 noon. Ray was my service advisor. He was cordial and respectful. He texted service quotes Tuesday at 4pm, but link in the text didn’t work. I called Ray Wednesday at 8am for service quote speaking to him over the phone. Didn’t hear back from Ray until I texted him, Thursday at 9am. His quote and final bill were in line. Overall it was a satisfactory experience. However, communications could have been better. Didn’t mind getting my car back a day later. It would have been nice to have been notified. More

Excellent customer service and great experience. Alberto kept me updated during the entire process and communicated very well. Alberto kept me updated during the entire process and communicated very well. More

Service staff are very kind, professional, and knowledgeable. They fixed the issue right away; and though my availability was limited when going to pick up the vehicle, they we’re willing to accom knowledgeable. They fixed the issue right away; and though my availability was limited when going to pick up the vehicle, they we’re willing to accommodate me. More

Provided me with a great experience for my oil change. I was able to get in almost immediately. The dealer shuttle dropped me off and picked me up at my convenience. The other dealer in town had a 2 month I was able to get in almost immediately. The dealer shuttle dropped me off and picked me up at my convenience. The other dealer in town had a 2 month wait. I will be back. More

Mercedes-Benz of Orlando fixed the problem and Francisco kept me updated we were glad to finally get the car back kept me updated we were glad to finally get the car back More

The service dept was very interested in my service needs, as well as attentive to my needs. as well as attentive to my needs. More

My car was serviced in a quick and efficient manner. Luis Irizarry was polite and knowledgeable to my auto repairs. Luis Irizarry was polite and knowledgeable to my auto repairs. More

Top notch dealership. Personalized attention, and fantastic customer service. They give you that personal touch that makes you feel like they really care. I got a great Personalized attention, and fantastic customer service. They give you that personal touch that makes you feel like they really care. I got a great deal on my used car and it runs like a dream. More