Mercedes-Benz of Orlando

I was looking for a used Mercedes and was ready to buy. My salesman, Robert Owens, knew exactly what I was looking for as I had met him a year ago and just was not able to make the purchase at that time bu My salesman, Robert Owens, knew exactly what I was looking for as I had met him a year ago and just was not able to make the purchase at that time but he knew me when I returned to the dealership and that also made me feel good about my choice to purchase my first Mercedes on that very day. It was easy. Went into the showroom, with Robert, sat down filled out minimal paperwork, came to an agreed upon price, the deal was done. Robert made me feel that I had made the best choice to fit my needs and the car was spotless and exactly what I had been looking for. The dealership is being remodeled to make the customers feel very comfortable and just a cut above all the other dealerships out in the Central Florida area. I have owned many cars but this was by far the quickest and easiest purchase, with no pressure to buy I have ever experienced. I love my C300. Thanks Robert. More

I have shopped and observed several MB dealers before becoming a permanent client of MB of Orlando. After careful consideration and research on the car I wanted to purchase I chose MB of Orlando – becau becoming a permanent client of MB of Orlando. After careful consideration and research on the car I wanted to purchase I chose MB of Orlando – because they offered my vehicle of choice but they had the best features, service and ultimately the best price. I was very pleased with the service I received at MB of Orlando. Because of this I have become a client for life – as I have purchased multiple cars and my overall experience has been outstanding. Starting from the purchase all the way to routine services – I’m always delighted to offer them my business. The sales person I have built a relationship with is Mr. Rami Ajib. He has always been extremely very helpful and has worked very hard on satisfying my requests. He has great customer service skills and is always very quick to answer my questions and/or concerns. If I’ve called and had to leave a voice mail he always makes sure he gets back to me within the same day or as soon as possible. Calling in to make a service appointment for my already purchased vehicle was also a very pleasant experience. The service department and staff always make sure they take care of all the issues I specify. I would definitely recommend this dealership to any family member or friends currently looking to purchase a MB. I would also highly recommend they speak to Rami Ajib as their sales representative. It was a pleasure purchasing a car from MB or Orlando and Rami Ajib – and I will gladly make any additional purchases with them in the future! More

I gave this rating because my experience in leasing new cars from Phil Carter has been nothing but enjoyable. Phil is extremely respectful, professional, courteous, friendly and a consummate gentleman. He cars from Phil Carter has been nothing but enjoyable. Phil is extremely respectful, professional, courteous, friendly and a consummate gentleman. He actually makes buying - or leasing in my case - a new car a happy and very positive experience. Phil doesn't "push" - he just provides the information and lets me make the decision. His friendly demeanor makes leasing a new car as easy as it gets. Phil works hard to get what you want and he seems to never forget the details. Phil is an ideal car professional and I expect be doing business with him again in the future. I appreciate Phil's professionalism and I would (and have!) recommend him to anyone looking for a Mercedes! More

The purchasing experience was excellentat Mercedes Benz of Orlando. I tried to purchased a car in my home town with no success and drove 90 miles to close my deal. of Orlando. I tried to purchased a car in my home town with no success and drove 90 miles to close my deal. More

Glenn contacted me to inform me of the MB loyalty program associated with my upcoming lease end. After doing some research, I found the car I wanted and informed Glenn. We were able to secure the car and ag associated with my upcoming lease end. After doing some research, I found the car I wanted and informed Glenn. We were able to secure the car and agree on a payment within hours - that's great service! More

Robert Owens was very helpful with the purchase of my used Mercedes Benz and made sure it was a smooth transaction. He even help me find a second car at a later time. I have been very impressed with his used Mercedes Benz and made sure it was a smooth transaction. He even help me find a second car at a later time. I have been very impressed with his professionalism and attention to details. I will certainly be looking for his assistance the next time I am looking for a car. More

This is my third purchase from this dealership,so much so I bought my best friend to get my car wash & we both purchase Mercedes & it was great service & the best experience ever. There was no pressure. Te I bought my best friend to get my car wash & we both purchase Mercedes & it was great service & the best experience ever. There was no pressure. Terry helped the both of us lay the ground work with what cars we would like. We both choose two cars within our budget and Terry & Bruce did the rest. We never felt so special. They took there time with us. We were not use to being treated that way. The last two times for me it was just a tranaction and the third time was a charm a great experience. I had no idea I would leave with a carI love. We are both are still so happy and are still talking about how great the experience with two men that made us feel like a million dollars. The last two times I settled and they both told me I did not have to settle. I always wanted a white sedan and that is what I got. My girlfriend & I laughed exchange our dreams amd wants and Terry & Bruce made our dreams come true. They let us take our time and change our mines as women do and they never looked frustrated or showed disscussed. Even though I did not buy a 2012 I feel like I did. Thank nyou Mercedes for stepping up to the plate. No one beleives our story, but they are looking forward to buying there next Merecedes there. From the time the process started to the financial itnwas all great. They explain payments , the car . and we gained a family. Thanks again Terry and Bruce for making two women dreams come true More

It is my pleasure to provide "feedback" It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. It is my pleasure to provide "feedback" regarding my experiences with both Phil Carter and Debbie Matteson over a period of more than ten years. Put succinctly, both Debbie and Phil are helpful, and honest in all transactions. My wife and I have been customers of the Dealership from the time when it was located on Mercy Drive in Orlando during which we have been exceedingly well served by MB vehicles, sales, and service. Eli H. Subin More

I received exceptional customer service from start to finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The finish. My first contact was with Shemeka in customer service. She set the tone for my entire customer service experience, which was delightful. The dealership was able to accomodate my vehicle (delivered on a wrecker), without having an appointment. The service department performed an extensive diagnostic on my vehicle and ordered the necessary parts in a timely manner. I explained to the Assistant Service Manager, Mike Hertz that I had travel plans and needed my vehicle operable as soon as possible. Mr. Hertz and the service team did an AWESOME job delivering my vehicle operable and I was able to make my trip. Thanks Mercedes-Benz of Orlando!! More

My whole experience from start to finish was exceptional thanks to Robert at Mercedes of Orlando. I am a first time Mercedes owner and Robert made me feel special from the moment I walked in the dealership thanks to Robert at Mercedes of Orlando. I am a first time Mercedes owner and Robert made me feel special from the moment I walked in the dealership and seen a "Reserved for Alicia" sign printed out decoratively and placed on the dash of my new car! Robert was friendly and efficient and I was driving my new car home within a couple of hours. I contacted Robert a week after purchasing my vehicle for a bluetooth adaptor for my car and he had one sent to me the very next day! I truly feel as if I have made a friend and all of my future car purchases will be from Robert and Mercedes of Orlando; they are true professionals! More