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Mercedes-Benz of Orlando

Maitland, FL

4.7
536 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family. Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
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810 North Orlando Avenue

Maitland, FL

32751

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Showing 536 reviews

August 02, 2011

Fayez pitched the idea of me owning a late model C300. With his and Tracy's work, I was able to lease a 2011 Mercedes. Her financing knowledge and his salesman experience, made this possible. I hope to More

by JMoney1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fayez and Tracy, Tracey Pellegrino
Aug 02, 2011 -

Mercedes-Benz of Orlando responded

Good morning, Thank you for taking the time to share your feedback on Dealer Rater, and for your positive comments about Fayez and Tracey. We are happy to have you as a member of the Mercedes-Benz of Orlando family and wish you many years of safe & enjoyable travels in your new Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

July 28, 2011

The buying experience was fast and easy. Great Salesman and great finance officer. The vehicle was detailed and ready for delivery when I arrived to complete the sales paperwork. More

by satincat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Rogue, Tracey Pelligrino, Jorge Roque, Tracey Pellegrino
Jul 29, 2011 -

Mercedes-Benz of Orlando responded

Good Morning: Thank you for taking the time to share your feedback. I am glad to hear that your purchase experience was smooth & efficient. Now the real fun begins! Enjoy the many wonderful journeys that you will take in your new Mercedes! Kind Regards, Kim Arthur Customer Relations Coordinator

July 25, 2011

MY OVERALL EXPERIENCE WITH MR OWENS WAS EXCELLENT. I HAVE PURCHASED MANY CARS IN THE PAST HOWEVER I BELIEVE THIS WAS THE EASIEST AND MOST PLEASENT EXPERINCE. VERY PROFESSIONAL AND EFFICIENT. More

by csaenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROBERT OWENS, Robert Owens
Jul 26, 2011 -

Mercedes-Benz of Orlando responded

Good Morning: Thank you for taking the time to share your feedback on Dealer Rater. I am glad to hear that Robert did an excellent job for you. We understand how valuable of a commodity time is, so are happy to have honored yours by making the process easy and efficient. We look forward to seeing you again for your regularly scheduled maintenance, or for our complimentary car wash service in between service visits. Thank you for choosing to be a part of the Mercedes-Benz of Orlando family. Enjoy the journey! Kind regards, Kim Arthur Customer Relations Coordinator

July 20, 2011

My best experience ever in purchasing a new car. Professional, courteous, informative, patient staff. I have a new friend for life, and would not hesitate to recommend to my family and friends. More

by siamesepatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens, Robert Owens
Jul 20, 2011 -

Mercedes-Benz of Orlando responded

Good morning: Thank you for sharing your generous feedback. I am happy to hear that this was such a positive purchasing experience, and that you felt so comfortable and connected with Robert and our staff. We do have a truly family-like atmosphere, and that is why I always say, "Welcome to the Mercedes-Benz of Orlando family." Given the longevity of our staff, and the loyalty of our customers, you can count on seeing the same friendly faces at the dealership for years to come. Enjoy the well-deserved compliments on your new Mercedes, and the many years of pleasant travels that await! Kind regards, Kim Arthur Customer Relations Coordinator

July 19, 2011

Ed DiPrimo was very helpful to us in our search for the perfect car. Hi took the better part of his day to make sure we had what we wanted and were satisfied. I have purhcased 9 Mercedes Benz from this dea More

by aharris10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed DiPrimo, Ed DiPrimio
Jul 19, 2011 -

Mercedes-Benz of Orlando responded

Good afternoon: Thank you for taking the time to share your feedback on Dealer Rater. I am happy to hear that Ed made the purchase of your most recent Mercedes so pleasant! I know that he will certainly appreciate your recommendation. Thank you, also, for your loyalty to our dealership for so many years! I hope that you have enjoyed watching our transformation into this sparkling new facility! We look forward to providing you with the same excellent level of service for many years to come! Thank you again, and enjoy Mercedes #9! Kind regards, Kim Arthur Customer Relations Coordinator

July 18, 2011

Robert made the car-buying process simple. He was responsive, honest, and straight-forward. He took the time to understand exactly what I was looking for, and then structured a deal that met my obje More

by ekatauskas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens, Robert Owens
Jul 19, 2011 -

Mercedes-Benz of Orlando responded

Good morning, Thank you for taking the time to share your feedback on Dealer Rater. I am glad to hear that Robert made the process simple and positive. Your desire to recommend him to others is also very much appreciated. We are happy to have you as a member of the Mercedes-Benz of Orlando family, and wish you many enjoyable travels in your new Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

July 16, 2011

The facilities were in excellent condition which is a direct reflection on the quality of the dealership and staff. It is always a pleasure to work with such knowledgeable sales associates, as Mr. Harby. More

by philyuka123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FAYEZ HARBY
Jul 18, 2011 -

Mercedes-Benz of Orlando responded

Good Morning Philip & Y.T.: Thank you for taking the time to rate your experience with Fayez and our dealership. I am glad that you found the facility to be comfortable & appealing. We just completed a massive renovation of our property, and are very excited about the results! We appreciate your willingness to refer your friends to Fayez and our dealership. Referrals are a critical part of our business, and the highest form of compliment you can give! We pledge to provide the same excellent level of care to those whom you choose to send to us. We look forward to seeing you again when you come in for our complimentary car wash service, and for your future maintenance appointments with our service department. Wishing you many miles of driving enjoyment in your new Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

July 15, 2011

I receive superior customer service from Robert Owens while trying to purchase my Mercedes. He was helpful even after purchase. Several weeks after I purchased my car I received a new cell phone and was More

by mkr323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens, Robert Owens
Jul 15, 2011 -

Mercedes-Benz of Orlando responded

Good afternoon: Thank you for taking the time to share your feedback on Dealer Rater. I am glad to hear that Robert was able to help you with the cell phone issue. The dedication of our associates to their customers after the sale is what truly sets them apart. You can feel confident that Robert is someone you can always call upon when you need assistance, no matter how much time passes. We are happy to have you as a member of the Mercedes-Benz of Orlando family, and wish you safe & happy travels in your new Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

July 14, 2011

The key reason why I can give such an exceptional rating for Mercedes-Benz of Orlando is simply due to Mr. Phil Carter - Salesman Extraordinaire! Through the years, Phil has gone above and beyond the call o More

by JanKlooster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Carter, Phil Carter
Jul 14, 2011 -

Mercedes-Benz of Orlando responded

Good Morning, Ms. Klooster: Thank you for taking the time to share your feedback about Phil and our dealership. As a loyal customer, you're already well aware that Phil is one of our long-time sales team members, having started his tenure with us in 1991. I'm sure that it is reassuring to know that he will continue to be here when you are ready to purchase your next Mercedes, or just want to stop in to say "hello" when here for a service visit, car wash, or one of our special events! Please stop by for a car wash when you are next in the area so you can see the newly renovated service building. It just opened this week, and it looks fabulous! We will have a sizable accessory boutique in the new building, as well. They are working diligently on stocking the displays as I write! Thank you again for your generous feedback. We are happy to have you as a member of the Mercedes-Benz of Orlando family, and wish you many miles of pleasant and safe travels in your Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

July 13, 2011

i HAD A GREAT EXPERIENCE BUYING MY CAR. MR ROQUE WAS EXCELLENT. I HIGHLY RECCOMEND THIS DEALER.I AM VER HAPPY WITH THESERVICE, AND HOW PROFFECIONAL MR ROQUE WAS. More

by rpacheco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JORGE ROQUE, Jorge Roque
Jul 14, 2011 -

Mercedes-Benz of Orlando responded

Good morning: Thank you for taking the time to share about your experience with Jorge & our dealership. I am glad to hear that the sales process was positive. We look forward to creating even more exceptional experiences as you visit us for your vehicle's maintenance needs over the coming years. Please feel free to contact us whenever we may be of further assistance. Wishing you safe & happy journeys in your new Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator