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Mercedes-Benz of Orlando

Maitland, FL

Overview
Reviews
4.7
536 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family. Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
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810 North Orlando Avenue

Maitland, FL

32751

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Showing 536 reviews

April 02, 2012

Purchased a Certified 2012 Mercedes from Robert Owens and had a great experience. I purchased the vehicle sight unseen and Robert accurately described it along with providing good pictures. He also help ar More

by garysellers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens
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Apr 05, 2012 -

Mercedes-Benz of Orlando responded

Hello Gary: Thank you for sharing your feedback on Dealer Rater. How amazing it is that the Internet and smart phones enable us to do business across the miles! I am very glad to hear that everything went smoothly with the sales & transportation process, and that you will be entrusting Robert with your next purchase! I know TX had some pretty nasty weather this week, and hope your family & property were safe during the tornado outbreak. Wishing you many years of fun & enjoyable travels in your new Mercedes! Please call upon us whenever we may be of further assistance. Kind regards, Kim Arthur Customer Relations Coordinator

April 02, 2012

Have leased 4 cars from Frank over the past 10 years. We are always pleased with our experience. Mercedes makes a great product. That, combined with dealership professionalism are why we keep returning. More

by Drhorowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Whitton, Frank Whitton
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Apr 05, 2012 -

Mercedes-Benz of Orlando responded

Hello Dr. Horowitz: Thank you for sharing your feedback on Dealer Rater. In a time where there seems to be change happening at warp speed, it is refreshing to know that you have been a constistent part of the Mercedes-Benz of Orlando family for the past decade! Frank has been with the dealership since the year that I graduated high school (I can tell you that it was during the time period when neon, shoulder pads & big hair were all the fashion, so that gives you some idea of how loooong ago it was!), so you can rest assured that he will be here for the next decade(s) of your relationship with us, as well. Thank you for your loyalty over these many years. We truly appreciate you! Kind regards, Kim Arthur Customer Relations Coordinator

April 02, 2012

Robert took care of me when I was shopping to get my first Mercedes. I call him by his first name because he was very personal and caring about my needs. He did not try and give me a cheap sales pitch. More

by AJCLARK38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens
Report | Print
Apr 05, 2012 -

Mercedes-Benz of Orlando responded

Hello AJ: Thank you for sharing your feedback on Dealer Rater. I'm so excited for you that you purchased your first Mercedes!!! That is certainly something to celebrate! Robert does provide a fantastic level of care & service "after the sale," so you can be confident that he will be here to answer any questions you may have during the weeks and months ahead! We also look forward to providing you with the same level of careful and personalized attention when you visit our service department for your vehicle's maintenance needs. And please stop by as often as you would like to enjoy our complimentary car wash. We wash them by hand, which is a special touch that you don't see everywhere! We are happy to welcome you to the Mercedes-brand, and the Mercedes-Benz of Orlando family. Wishing you happy & safe travels for many years to come in your first Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

April 01, 2012

We were very satisfied with the care that we received when buying our smart car. Robert was extremely helpful and guided us through the process and was able to make us a deal. I would highly recommend More

by macmillk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens
Report | Print
Apr 05, 2012 -

Mercedes-Benz of Orlando responded

Hello macmillk: Thank you for sharing your feedback on Dealer Rater. I am so happy to hear that Robert was helpful during the purchase of your new smart car! We truly enjoy seeing the creative ways in which our smart car customers customize their smarties! Always brings a smile to our faces when we see a colorful smartie pull up on the service drive for scheduled maintenance. We are happy to welcome you to the Mercedes-Benz of Orlando & smart center of Orlando family! Wishing you many fun & adventurous times in your new smartie! Kind regards, Kim Arthur Customer Relations Coordinator

April 01, 2012

I purchased this car online. Robert described the car very accurately. He provided pictures in advance. He was timely in his responses. He was a great help getting all the paperwork sent to me and ensuri More

by jspbtown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens
Report | Print
Apr 05, 2012 -

Mercedes-Benz of Orlando responded

Hello jspbtown: Thank you for sharing your feedback on Dealer Rater. How lucky your new Lexus was to have taken a nice little tropical vacation here in sunny Florida before joining you in beautiful Massachusetts! I'm sure it will enjoy the cooler summer temps that New England will provide! We're already seeing the 90+ degree mark on the thermometer here in FL, and we're only 2.5 weeks into spring! Given that, I may consider shipping myself to New England for the summer! Thank you again for your patronage across the miles! Kind regards, Kim Arthur Customer Relations Coordinator

March 30, 2012

Robert gave a good run down of the vehicle, and spent the time to answer questions and let me decide my options. He did not do the high pressure sales tactics you find with other dealers. He then went out o More

by yappyfox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Owens
Report | Print
Mar 30, 2012 -

Mercedes-Benz of Orlando responded

Good morning, Yappyfox: Thank you for taking the time to share your feedback on DealerRater. I am happy to hear that Robert was able to accommodate the needs of your schedule. We know what a valuable commodity time is, so are glad we were able to help! Thank you for choosing to be part of the Mercedes-Benz of Orlando family. Wishing you many years of enjoyable travels in your new Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

March 29, 2012

We were very pleased with MB of Orlando. Frank did a great job in getting us the car we wanted at a very fair price. Tracey did a good job with the paperwork. All in all a pleasant buying experience for More

by BarbPhil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Whitton, Tracey Pellegrino
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Mar 30, 2012 -

Mercedes-Benz of Orlando responded

Good morning, BarbPhil: Thank you for taking the time to share your feedback on Dealer Rater. I am glad to hear that Frank & Tracey did a great job for you. It is our desire to make every visit to our dealership a pleasant one, so we look forward to providing many more positive experiences when you service your vehicle with us over the coming years. Thank you for choosing to be a member of the Mercedes-Benz of Orlando family. Enjoy your new Mercedes! Kind regards, Kim Arthur Customer Relations Coordinator

March 29, 2012

I originally starting using this dealership to service a car I had purchased from another location. I was impressed with the level of service and returned for my next purchase. More

by richardtharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Whitton, Carolyn Roy
Report | Print
Mar 30, 2012 -

Mercedes-Benz of Orlando responded

Good morning, Richard: Thank you for sharing your feedback on Dealer Rater. I am glad to hear that you have had a positive experience with both our sales & service departments. Frank & Carolyn are each highly dedicated to their customers. We truly appreciate your loyalty to our company, and thank you for choosing to be part of the Mercedes-Benz of Orlando family. Wishing you a wonderful weekend! Kind regards, Kim Arthur Customer Relations Coordinator

March 20, 2012

I have been a Mercedes customer for 12 years . This year I was ready to downsize as I am planning my retirement plan. I was shopping for other cars and when I called Jorge and told him I was turning in my More

by apacollazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Roque
Report | Print
Mar 21, 2012 -

Mercedes-Benz of Orlando responded

Hi Nector: Thank you so much for taking the time to share your story on Dealer Rater. I also began working with Mercedes-Benz of Orlando 12 years ago. (Where has the time gone??) I am so happy to hear that we were able to work with you and meet your changing needs, so that you could remain part of the Mercedes-Benz of Orlando family. It is such a pleasure hearing happy stories, such as yours! Wishing you many years of enjoyment with your new Mercedes, and with the new life direction you are planning. Kind regards, Kim Arthur Customer Relations Coordinator

December 13, 2011

They leased me a VERY stripped down car for the price of a fully loaded one and when I discovered this, they refused to assist me. I would never do business with them again!! More

by mrtnrich55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Buddy and Bob Berryhill
Report | Print
Jan 06, 2012 -

Mercedes-Benz of Orlando responded

Hello mrtnrich55 - Thank you for responding privately with further details regarding the concern you posted on Dealer Rater. Having represented Mercedes-Benz in the Orlando area for over 45 years, our positive reputation in the community is built upon our loyal base of satisfied customers. We do our utmost to achieve 100% satisfaction with our customers, and truly regret that you feel you had a poor experience with our dealership. I have responded to the specific comments you made in your follow-up message in a private message sent to you through the Dealer Rater system. Please refer to that message for further details. Given that you no longer own the vehicle referenced, and have chosen to no longer be a customer of our dealership, unfortunately, there is not much that we can do at this point to remedy the aforementioned concern. All that we can do at this point is offer our sincere apology, if we did not do our utmost to fairly resolve any concern that was brought to our attention, and was within our power to resolve. We certainly regret that you feel the way that you do about your experience with us, and wish you only the best. Our door is always open to you, should you opt to revisit working with us again in the future. Thank you for sharing your feedback with us. Kind regards, Kim Arthur Customer Relations Coordinator

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