Mercedes-Benz of Orlando

Left my car with an airbag that could deploy at any moment My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my fac My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the driver's seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet, saw his office empty, & I was told he left for the day. On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando More

Very professional and courteous Our smart car service was done professionally and the service manager Mike Shattuck was very helpful and very professional The quality of the work wa Our smart car service was done professionally and the service manager Mike Shattuck was very helpful and very professional The quality of the work was exceptional More

The best Metcedes dealership in Orlando The most important thing is that they are very curtious and professional. Having a smile when you arrive for service always makes my day lots easyer t The most important thing is that they are very curtious and professional. Having a smile when you arrive for service always makes my day lots easyer to handle why I'm there. More

Great service I purchased my pre owned Mercedes and the dealerships heads worked very hard to take care of all the issues with my new car. Thank you I purchased my pre owned Mercedes and the dealerships heads worked very hard to take care of all the issues with my new car. Thank you More

My Wonderful Experience I have been driving Mercedes Benz's since 1980 when I purchased my first Benzwhic was a 1981 SDL and have been purchasing new Benz's every 3 to 4 year I have been driving Mercedes Benz's since 1980 when I purchased my first Benzwhic was a 1981 SDL and have been purchasing new Benz's every 3 to 4 years from several different dealers in the country. However I found Mercedes Benz of Orlando to be the very best in service and attention to details, and ofcourse that is primarily because of their salesman Frank Whitton whom I would recommend highly. Of all my cars non compares to the new GLE450 AMG COUPE. It is like riding on a cloud with techknowledgy to boot. Both my husband and I are thrilled. Extremely satisfied customer, More

Classy My mother special ordered a car that had to be built and shipped from Germany. She fell ill and unfortunately passed away suddenly just a few days be My mother special ordered a car that had to be built and shipped from Germany. She fell ill and unfortunately passed away suddenly just a few days before the car arrived at the dealership. When I called the sales representative to notify him that my mother had died, and would not be taking the car, he immediately refunded her deposit to me with no questions asked. A couple days later, Mercedes Benz of Orlando sent a beautiful bouquet of flowers to me in remembrance of my mother. What a classy group of people! More

Never received response back from two different salesman regarding a vehicle on their lot sent pics Vin# and information regarding possible trade via email if they are going to be a Mercedes benz dealershi regarding a vehicle on their lot sent pics Vin# and information regarding possible trade via email if they are going to be a Mercedes benz dealership that wants to be nationwide they are gonna have to step up their game! More

I ended up visiting this dealership due to a poor experience at another Mercedes dealership. I was so impressed with James and Alan. They understood my needs and went above and beyond to help. I will experience at another Mercedes dealership. I was so impressed with James and Alan. They understood my needs and went above and beyond to help. I will definately do all my purchases and services at this location, even if it is much further for me to travel. More

Great service and best customer service the service department is the best and the don't used rental car as loaners the used there on Mercedes cars as loaners This dealer beats by far Mercedes benz o department is the best and the don't used rental car as loaners the used there on Mercedes cars as loaners This dealer beats by far Mercedes benz of south Orlando More

Our experience with this dealership and sales manager was exceptional. From initial contact via the Internet to our visit to the showroom, everything was perfect. exceptional. From initial contact via the Internet to our visit to the showroom, everything was perfect. More