Mercedes-Benz of Orlando

General Manager and Sales Consultant was very concerned and helpful in taking care of any concerns i had with the purchase of vehicle. Purchase and trade of vehicle was an easy transition. and helpful in taking care of any concerns i had with the purchase of vehicle. Purchase and trade of vehicle was an easy transition. More

This is the blue ribbon top of line Mercedes Dealership in the Orlando area. Your are treated promptly with respect, and they treat your car as if it was their own. in the Orlando area. Your are treated promptly with respect, and they treat your car as if it was their own. More

The biggest insult(or lie) was given to me at MB of Orl. Today I received a call from this dealer stating that before they could repair my car I had to get new brakes( drums, etc.), new tires( balancing,etc. Today I received a call from this dealer stating that before they could repair my car I had to get new brakes( drums, etc.), new tires( balancing,etc.) because the technician needed to road test the vehicle for 200 miles and he needed safety.Last time my car was repaired there I drove it home and four days later it broke again and I parked in my garage for almost a year and didn’t drive it ever since.No mention of new brakes or tires was made the last time they repaired it, maybe the brakes and tires were worn inside my garage!I will spend the rest of my days telling everyone about this horrible experience and the New Jersey headquarters will be informed also. More

thieves!! Worst car manufacturer ever. Not designed "for endurance" as they sell but yes to steal from you over with their dishonesty. They won´t diagnose any i Worst car manufacturer ever. Not designed "for endurance" as they sell but yes to steal from you over with their dishonesty. They won´t diagnose any issue while in warranty but they will be very thorough as soon as the warranty is expired so they can screw you over with their insulting and outrageous rates. Besides being xxxxty cars -at least mine was-, these guys are just thieves. I will never ever buy from these thieves again. I bought a 70k car from them and had issues from day one. Took it to the dealership and they did not diagnose properly but just replaced some parts, I guess just to make me happy. I told them I was concerned about having brought the vehicle for a couple of times due to suspension issues and that my warranty was expiring and they said the would stand behind their product. Warranty expired, 34k miles, purchased 3 1st maintenances from them at car purchase so always maintained at dealer, took it to dealership with suspension issue - car leaning to the right - and they wanted 10k. Did not expect this from a named brand like Mercedes. I guess no one is save from greed. More

Service Department On October 24, I telephoned the service department to schedule a windshield replacement for an S450 and was informed that November 1 was the first dat On October 24, I telephoned the service department to schedule a windshield replacement for an S450 and was informed that November 1 was the first date that was available, in order for me to receive a courtesy car. I made the appointment believing that an efficient dealership would order the windshield for the work. I arrived at the dealership at 9 am on November 1 and was given the keys to an GLC300 courtesy car. On November 3, I called to determine if the new windshield had been placed in my vehicle and was informed not yet. On November 7, at 3:30 pm, I received a call from Mira in the service department stating that Service Advisor Michael Shattuck had told her they could install the windshield on NOVEMBER 19. I immediately inquired 1) why the delay?; 2) why was I told to bring in my vehicle on November 1, if they did NOT INTEND to perform the service until November 19? In speaking with Mr. Shattuck, I asked what was the delay and he reported they just received the windshield on November 6. I informed Mr. Shattuck that Mercedes has a parts warehouse next to the Jacksonville airport and a windshield should have been delivered at least the day (Nov. 1) I dropped off my vehicle. Why the delay in securing the windshield? More importantly, if they received the windshield on November 6, why was it going to take until November 19 to install? Does anyone else see a POOR scheduling of work within the service department? Mercedes advertises "The Best or Nothing." This dealership is the referenced NOTHING--utilize at your own risk. More