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Mercedes-Benz of Orlando

Maitland, FL

Overview
Reviews
4.7
536 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family. Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
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810 North Orlando Avenue

Maitland, FL

32751

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Showing 536 reviews

May 28, 2022

Always very helpful in a timely manner. Service is accommodating and takes care of their customers. More

by Katherine.bissett0503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, Ray
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Jun 01, 2022 -

Mercedes-Benz of Orlando responded

Hi Katherine, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Orlando. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 27, 2022

When I went to get my car there was a chip missing on the wood facing dashboard. The service manager told me that I have to pay them $200 for them to fix what they broke. I don’t believe I should have to p More

by mandy32818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Garcia
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May 28, 2022 -

Mercedes-Benz of Orlando responded

Hi, thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0784 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 26, 2022

MB Maitland has always been a great dealership for both maintenance and purchase. I am always pleased More

by Doctoez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank/Franco
Report | Print
May 27, 2022 -

Mercedes-Benz of Orlando responded

Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.

May 25, 2022

I am switching from the Mercedes-Benz Dealership of Sanford to the Maitland Dealership. To start with, I had my 560 SL (Red 1989) detailed at the Maitland Dealership. Thus far, I am pleased with the re More

by mjm1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Cornell
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May 27, 2022 -

Mercedes-Benz of Orlando responded

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 25, 2022

Mike Hertz is a great service manager Explains the service Always takes care of my needs More

by mskiss@cfl.rr.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hertz
Report | Print
May 27, 2022 -

Mercedes-Benz of Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

May 24, 2022

Great service! Christian went above and beyond to make sure the experience went smooth. I had a minor issue which was corrected immediately without question. I wo More

by BiltmoreMcCoys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
May 26, 2022 -

Mercedes-Benz of Orlando responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Orlando and we hope to be of service again in the future.

May 23, 2022

100% professional from start to finish. Mike Hertz was amazing and took care of my cars needs and gave me the best advice on future services. Service department top notch as well. Thank y More

by Curtis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hertz
Report | Print
May 25, 2022 -

Mercedes-Benz of Orlando responded

Hello Curtis, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 20, 2022

I feel that we did not get the certified experience that we deserved. Christian did want he could but this air conditioning issue should have been addressed the first time and fixed. RJ Schmieder More

by RJSCH47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
May 21, 2022 -

Mercedes-Benz of Orlando responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 680-0784. We hope to hear from you.

May 21, 2022 -

RJSCH47 responded

The advisor has help us but it seems that since this was a certified MB that this should have been check. We purchase this MB with 11600 miles and for the most part was not driven but at 12800 miles the AC failed and they installed more freon which only fixes the problem for short term. Then when we had another issue with the air conditioning the same method of fixing happened. This to me is unacceptable due to the AC should not be an issue with only 11600 miles. Then to fix it twice after just put a band aid on the problem. This should have been fixed before it was put out on the floor for sale. I do not know the history of the car but i would venture to say that the AC was charged before it was out on the floor and now we have this issue. Please respond when possible

May 17, 2022

I’ve been a customer here for 12 years. They are professional and respectful. Unlike other dealerships they don’t push unnecessary work on customers. More

by dmartyny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shattuck
Report | Print
May 19, 2022 -

Mercedes-Benz of Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 17, 2022

Chris was great, he explained the service procedure and car was ready when he said it would be. More

by cda561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 19, 2022 -

Mercedes-Benz of Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

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