Mercedes-Benz of Orlando

I always bring my GLK-350 to this dealership for any service/maint needs and Mike Shattuck is always my guy. He's understood my individual needs and limitations from the beginning, so he's always right- service/maint needs and Mike Shattuck is always my guy. He's understood my individual needs and limitations from the beginning, so he's always right-on-target in accommodating me and ensuring I'll be safe on the roads while also keeping my costs down as low as possible. You don't typically experience or come across a loyal and trusting relationship with your car dealership, let alone service at the dealership, but my having that relationship with this dealership not only gives me "comfort" (another word not typically associated here), but it's turned out to be extremely valuable. Thank you, Mike Shattuck! My latest experience at this dealership and with Mike was a last-second emergency where my car gave me fear for the first time ever and I was on I-4... scary to say the least, however, my car was scheduled for service the same day I called and was fixed and ready for pickup the following morning. Can't thank Mike and his team enough - always. More

The belt, tensioners, and pulleys broke on my 2011 C300, and I had my vehicle towed to the service department. I called and was connected with Ray Cornell who went above and beyond to give me a fair price and I had my vehicle towed to the service department. I called and was connected with Ray Cornell who went above and beyond to give me a fair price, but also worked with the lead technician to get my vehicle back up and running within my desired timing. My wife loves how smooth the car sounds and drives now. More

The service department is a disaster. They were negligent and failed to properly check my car before I collected it after service putting my life in danger. They were negligent and failed to properly check my car before I collected it after service putting my life in danger. More

MB. of Orlando is a professional business staffed by professionals. The staff is knowledgeable, courteous, and helpful. of Orlando is a professional business staffed by professionals. The staff is knowledgeable, courteous, and helpful. More

I am a returning Mercedes Benz customer. Claudia Grazioli and Victor Miller provide me with a top tier Ritz Carlton level customer service experience every time. Claudia is fabulous at what Claudia Grazioli and Victor Miller provide me with a top tier Ritz Carlton level customer service experience every time. Claudia is fabulous at what she does, I purchased my first Benz (A-Class) with her back in 2021 and she successfully got me to purchase a brand new custom 2023 c-class with an AMG trim that we ordered specific to my wants and desires. Victor is brilliant and provides the utmost valuable service when it comes down to the money. This is my second Benz and definitely not my last. I recommend Victor and Claudia to all of my friends, colleagues (including my boss), and family members. The way in which Claudia and Victor interact with me and get me what I want is priceless. I am a VERY happy customer and will always come back to Mercedes because of Claudia and Victor. 10/10 Top Tier experience. More

Amazing staff. They went above and beyond to get car I wanted. Love my new Mercedes! They went above and beyond to get car I wanted. Love my new Mercedes! More

CLAUDIA AND DANIELA DID AN EXCELENT JOB, SUPER PROFECIONALS. CLAUDIA WAS SUPER FRIENDLY AND DEDICATED. PROFECIONALS. CLAUDIA WAS SUPER FRIENDLY AND DEDICATED. More

I enjoy bringing my car here for service, it’s always a good experience here. good experience here. More

Mike is very friendly and helpful. He answer all my question and show me all the function of my car He answer all my question and show me all the function of my car More

Overall Good, although was disappointed in the trade in value, with the delay in delivery, the price of the trade in was substantially reduced. I spoke with Frank in October when he informed the new car w value, with the delay in delivery, the price of the trade in was substantially reduced. I spoke with Frank in October when he informed the new car wouldn't ship till December, I mentioned that with the delay I would get less for the trade in, he said they would honor the original quote something the dealership didn't do. More