Mercedes-Benz of Orange Park

Rodney made sure everything was taken care of with my car. There were some issues that I wasn’t aware of that he made note of and handled it. I feel safe with him as my Service technician . car. There were some issues that I wasn’t aware of that he made note of and handled it. I feel safe with him as my Service technician . More

I was extremely disappointed with my service advisor Rodney Rivers. He did a poor job updating me with the status on my car. I brought my 2018 c300 car in for service b maintenance. Also, my left vent Rodney Rivers. He did a poor job updating me with the status on my car. I brought my 2018 c300 car in for service b maintenance. Also, my left vent knob by driver seat would not turn and cold air was blowing in from the outside. The service advisor did not notify me that the car wasn’t ready until 4:26pm After bringing the car at 7:30am. I was text with big invoice stating I needed to replace the vent motor and because where was located behind the panel and motor would be $2,800, plus $1,300 for the maintenance b. I immediately reach out to him to better understand. He really didn’t have much too add or at suggest alternative for the vent. He said my car would not be ready for pick up until the next day. I really felt like how can a brand new car motor go out one vent and this has to be be a defect on the part. I call him back at 5pm no answer text him to see could they just replace the knob or put another vent in to close the vent. It had been extremely cold due to the weather. He finally text the next morning he response “we’ll the panel is back on and car is ready.” I asked could the part be put his response part not in stock. I text back can you order he final yes. I’m very upset of the lack of concern and communication to the customer. I truly believe this is defected part on the left vent and it never work because the knob couldn’t be turned. Now I wonder it all the other vents go out and each vents will be $2,800. I love my car and had no problems with it but I extremely disappointed with my advisor and no alternative by the dealership. More

Great vehicle service, thanks again Rodney for your professional service as my advisor, go see Rodney everyone for all your vehicle service needs, Rodney will go beyond his duties to make sure you're s professional service as my advisor, go see Rodney everyone for all your vehicle service needs, Rodney will go beyond his duties to make sure you're satisfied as a Field's Mercedes customer. Thank you & God Bless More

100% improved service delivery experience. Amazing change from previous years. Hugely impressed with changes. A pleasurable service visit the likes of which I have never had from you before. B Amazing change from previous years. Hugely impressed with changes. A pleasurable service visit the likes of which I have never had from you before. Bravo!!! More

Excellent quality diligent honest and kind service in a timely fashion. Performed by MB orange park timely fashion. Performed by MB orange park More

Rodney is the Best Service Advisor. He’s always very helpful and kind every time I come in for service . Thanks Rodney! He’s always very helpful and kind every time I come in for service . Thanks Rodney! More

I love the kindness from the beginning of my visit to the end of it. Mike Louis my advisor was Excellent! He explained everything to me and was very helpful to me, Thanks Mike good Job. end of it. Mike Louis my advisor was Excellent! He explained everything to me and was very helpful to me, Thanks Mike good Job. More

The dealership was clean and staff (Mr. Rodney) was very professional. The lady working in the Cafe was courteous and the food was very good. My wait time was pleasant. Rodney) was very professional. The lady working in the Cafe was courteous and the food was very good. My wait time was pleasant. More

Ted themy service adviser is top notch. Honesty and integrity is just among his qualities This dealership is a cut above the rest MB dealership services. Honesty and integrity is just among his qualities This dealership is a cut above the rest MB dealership services. More

Took my Mercedes for a recall they ruined the motor then sent me an invoice for $25,000.00 stay away. No responsibility for what they do. What I wish on them I wouldn’t wish on anything else. They know the sent me an invoice for $25,000.00 stay away. No responsibility for what they do. What I wish on them I wouldn’t wish on anything else. They know the system, stay away. More