Mercedes-Benz of Orange Park

Excellent service experience. My preferred dealership for all my service needs,no need to go anywhere else. My preferred dealership for all my service needs,no need to go anywhere else. More

Paul Sanders is a very knowledgeable and upfront about dealing with my wife’s car. dealing with my wife’s car. More

I always get great service at MB of Orange Park. Paul Sanders the service advisor and the service team went above and beyond this time. I brought my wife’s GLE 350 in for an AC issue on Friday after Paul Sanders the service advisor and the service team went above and beyond this time. I brought my wife’s GLE 350 in for an AC issue on Friday afternoon and it was quickly diagnosed the problem and we have to leave the car to work on but unfortunately we have to go to Orlando for a week Saturday morning and so Paul gave us a loaner car for the whole week but fortunately I received a text message Tuesday the car is ready for pick up so I decided to get back from Orlando to Jax to pick up the car we are very satisfied customer when we drove away and I give 5 star especially to Paul Sander and the rest of service team. More

I found Mercedes-Benz of Orange Park to be the best dealership ever. They're even better head and shoulders above their Atlantic sister in Jacksonville. You're probably wondering why, back in 97 when I dealership ever. They're even better head and shoulders above their Atlantic sister in Jacksonville. You're probably wondering why, back in 97 when I bought my first Mercedes Benz Atlantic was the only place you could buy one in Jacksonville. I was happy with the car but very unhappy with the dealership they scratched my vehicle several times they were rude to me. Until I met Ted Keypros. When Ted went to open the new store in Orange Park I followed him over then the company's name was brumos I knew Ted so well and it was the best experience that I ever had Ted has found a home there and so have I. I'm not a well to do person about town I'm just an ordinary citizen retired veteran but the entire family at Orange Park Mercedes-Benz makes you feel like family they go out of their way to help you. If there's a problem they sit down and talk to you about it and give you the best Solutions. There are many people there that work the same way as Ted. I have won many occasions brought Ted new customers. I have never seen a dealership that will help you no matter what. I was once stranded in Nashville Tennessee and Music City Mercedes-Benz would not help me. I called Ted asked him to talk to them, but it didn't help I had my vehicle shipped back to Jacksonville, to Ted and they repaired it. I have said many times and anyone who will listen, that Mercedes-Benz of Orange Park is like family they don't overcharge you. They give you a heads up when something is going wrong with your car so that you can prepare yourself to repair it. And they have partnered with sunbit to help make things even easier. I refuse to take my vehicle any place else. Because I know, the people at Orange Park Mercedes-Benz will take good care of me. If I move out of the city or out of state I will bring my car to Mercedes-Benz of Orange Park to be serviced even if it's only to buy new tires or get an oil change. It still is the best place to go by far for service More

Outstanding service my service advisor was great. Always greet me by my name.The dealership is nice and clean. Always greet me by my name.The dealership is nice and clean. More

Had trouble making appointment on line but called the dealership on Saturday & problem was resolved. Got appt scheduled quickly & received contact. Check in was quick & soon met with service advisor Zari dealership on Saturday & problem was resolved. Got appt scheduled quickly & received contact. Check in was quick & soon met with service advisor Zarinea Thompson who was very knowledgeable, so pleasant & guided me thru scheduled service while answering my questions & concerns. She is the best service advisor I have had since owning my Mercedes. Treat her right, she’s a keeper. More

Mike as my service advisor was great. He took the time to keep me fully informed about the needed repairs. I also had occasion to talk with Josh, the service manager who was similarly ver He took the time to keep me fully informed about the needed repairs. I also had occasion to talk with Josh, the service manager who was similarly very responsive to my concerns Things happen to complex machines like Mercedes-Benz. It’s a comfort to know that there is someone who can take care of the problem professionally More

Everything from A-Z. The staff, sales and everyone else. The minute I put a foot in benz 2010, I felt at home and still feel more than a family. Specially Ted who has bee The staff, sales and everyone else. The minute I put a foot in benz 2010, I felt at home and still feel more than a family. Specially Ted who has been my Advisor and still very prifessional, kind and easy to deal with. He cares for his customers. More

Great job on the service. We will be be back for our next service. Thanks We will be be back for our next service. Thanks More

Excellent customer service from dealership and Andy, my service advisor..will definitely return for future services.. thank you service advisor..will definitely return for future services.. thank you More