Mercedes-Benz of Orange Park

No complaints Fast and fixed my problem. Steering wheel switch went out and would not adjust. Arrived at my appointment at the exact time and did not have to wait. Fast and fixed my problem. Steering wheel switch went out and would not adjust. Arrived at my appointment at the exact time and did not have to wait. More

Always Amazing Service My experience was wonderful as always. Amazing The staff and especially Ted are the best! I would definitely recommend this dealership to anyone and My experience was wonderful as always. Amazing The staff and especially Ted are the best! I would definitely recommend this dealership to anyone and everyone! More

Roof nail in front left tire. The car was making a squealing noise, service said a roof nail was in the tire. They replaced the tire after a 10 day period to obtain the tire & bro The car was making a squealing noise, service said a roof nail was in the tire. They replaced the tire after a 10 day period to obtain the tire & brought a vehicle over for me to drive until the tire was replaced. Because of the wait period they did not charge for the tire replacement. More

Ted Kypreos turned my bad experience into one that was good. This is my second vehicle I purchased from Mercedes Benz of Orange Park. All the times I have been bringing my car in for service, no one had any pro This is my second vehicle I purchased from Mercedes Benz of Orange Park. All the times I have been bringing my car in for service, no one had any problems taking my money for the services rendered. During my last visit, my problem started when I couldn't locate my bill of sales for the purchase which showed I paid to have my windows tinted when I purchased my car. Since, the service had a lifetime warranty and 2 of my windows tint was peeling, I brought my car in to have it fixed. They (financial manager) didn't want to pay for the service since I didn't have my bill of sales nor could she locate the sale from your records department. So, how can she tell me I didn't even buy my car from Orange Park and basically calling me a liar. If it wasn't for Ted and his excellent customer service, I would never bring my car back to Orange Park again. He took over the situation and made sure the CUSTOMER was taken care of. He showed great leadership with the ability to turn a bad situation good. I would like to thank Ted for his service and ensure my the tint was replaced without cost to me. You should be glad to have Ted on your team, he is a great asset. More

Top of the mark service Many thanks to Ted Kypreos for superior service for a new customer. Vehicle problems were more serious than imagined; glad we came in. Our C230 sport Many thanks to Ted Kypreos for superior service for a new customer. Vehicle problems were more serious than imagined; glad we came in. Our C230 sport is zipping along again! More

Timely, consistent and above and beyond Ted Kypreos is an asset to your team and has serviced our experience with or first 2010 E350 and our upgraded 2014 E350. Awesome and Amazing! Ted Kypreos is an asset to your team and has serviced our experience with or first 2010 E350 and our upgraded 2014 E350. Awesome and Amazing! More

Fantastic Dealership Always a great experience at this dealership. I absolutely love my Service Advisor, Ted Kypreos. When making an appointment, make sure to ask for him Always a great experience at this dealership. I absolutely love my Service Advisor, Ted Kypreos. When making an appointment, make sure to ask for him! Cheers! More

Sales Armandi Hidini soled me my first Mercedes a few years ago. I had been to the dealership on Atlantic Blvd and was not happy at all with the customer se Armandi Hidini soled me my first Mercedes a few years ago. I had been to the dealership on Atlantic Blvd and was not happy at all with the customer service I received. I was very happy not only with the customer service, but also with the competitive pricing. More

Great Services were discussed, priced and agreed upon prior to work being provided. Everything done in accordance with work discussed and agreeded upon. Sa Services were discussed, priced and agreed upon prior to work being provided. Everything done in accordance with work discussed and agreeded upon. Satisfied with service and pricing. More

Average The only issue was that there was a computer problem. The service tech wasted almost 15 minutes of my time trying to figure out how to print the servi The only issue was that there was a computer problem. The service tech wasted almost 15 minutes of my time trying to figure out how to print the service agreement for me. He got locked out of the system and could not remember the password. Really???They finally had to manually hand write in the conditions of the service agreement and make additional copies of my drivers license. All this had to be done at the cashier's desk. She had an attitude. She acted liked the service tech was interrupting what she was doing and wasn't very cooperative. She was questioning everything he was telling her. More