Mercedes-Benz of Orange Park

Tried to sell me a SUV they didn't have! Us Navy Veteran looking to buy new GLS 450 ,and decided to do business with Mercedes Benz Orange park.They had 4.7 rateing and I wanted too do busines Us Navy Veteran looking to buy new GLS 450 ,and decided to do business with Mercedes Benz Orange park.They had 4.7 rateing and I wanted too do business in a Miltary town. They said the had the SUV on a stageing lot that was alloted to them,a I could get it in a few day.took my deposit,gave me a vin # which I covered with insurance , and waited for pickup .1 week ent by then 2 called and texted ,with little replies,Got stories about Hurricane delays at the port! 3 weeks go by then4.The truth comes out .They never owned the SUV,it was owned by a Dealer in Texas.now the tell there nothing the can do,TOTAL waste of time,which they would told me the TRUTH from the beginning,i would be disappointed,at not getting our SUV ,Instead of just being mad, I guess Ill buy a Lexus SUV .and get better service! DKG Us Navy Retired. More

Friendly and helpful service. My expectations at a Lexus dealership is very high and they met my expectations once again.. Karen Fitts was friendly, helpful, and knowledgeable and My expectations at a Lexus dealership is very high and they met my expectations once again.. Karen Fitts was friendly, helpful, and knowledgeable and provided a greatly appreciated personal touch upon the purchase of my vehicle. More

Fields Lexus We bought a 2015 Toyota Highlander Limited. Our salesman, Eric, was extremely helpful. We had an all around good experience. I highly recommend this d We bought a 2015 Toyota Highlander Limited. Our salesman, Eric, was extremely helpful. We had an all around good experience. I highly recommend this dealership. More

Awesome amazing Everything and everyone was very professional & patient. I'm very please with my new truck...I have and will recommend to my friends, family & college Everything and everyone was very professional & patient. I'm very please with my new truck...I have and will recommend to my friends, family & colleges More

Hook and Bait Hello, I hope this email finds you well. I am requesting a full refund for three tickets that was purchased at the Mercedes-Benz of Orange Park dea Hello, I hope this email finds you well. I am requesting a full refund for three tickets that was purchased at the Mercedes-Benz of Orange Park dealership. We called Friday evening and spoke with Brittany at the dealership and she put us on hold and asked the general manger if we could be refunded and she said yes and to call back Monday and they would reverse the credit card charges. Please let me know when this can be done so I do not have to dispute the credit card charges. More

customer service This dealership does an average job we have had a couple of misunderstandings but i was able to speak to management who rectified the issue with out i This dealership does an average job we have had a couple of misunderstandings but i was able to speak to management who rectified the issue with out incident so i would recommend them . every one can make a mistake its what they do afterwards that counts. More

Service My only complaint is that I got the car back with an empty windshield washer tank. Since it was oil change/service visit, it would have been nice to My only complaint is that I got the car back with an empty windshield washer tank. Since it was oil change/service visit, it would have been nice to have that topped off. Express lube places on every corner can do it.... More

Always great service and follow up From the moment I drive up the staff is friendly and knowledgeable. I tell them what needs to be fixed and they give me a reasonable price and continu From the moment I drive up the staff is friendly and knowledgeable. I tell them what needs to be fixed and they give me a reasonable price and continual updates on progress in getting the car repaired More

Excellent service and very pleased. I live in the Southside of town and I always take my car to the Orange Park. I like the service very much over there It was tune up time!! . I live in the Southside of town and I always take my car to the Orange Park. I like the service very much over there It was tune up time!! . More

Great Experience My experience with MB of Orange Park is always exceptional. Elaine in service always goes above and beyond to make sure I am taken care of! Thank you! My experience with MB of Orange Park is always exceptional. Elaine in service always goes above and beyond to make sure I am taken care of! Thank you! More