Mercedes-Benz of Orange Park

I came into the MB of Orange Park for a service appointment because my car was shaking once I hit 50 MPH. I paid $196.83 for the inspection to be completed in which I was told that I had a rim bent appointment because my car was shaking once I hit 50 MPH. I paid $196.83 for the inspection to be completed in which I was told that I had a rim bent, needed new brakes because the brakes were at 2 inches, new rotors and new tires, at nearly an $8000 cost per the service advisor. I chose to get a second opinion because a month prior I had new brakes and rotors installed on my vehicle in Chicago at the Mercedes Benz location there. Furthermore, a few days prior to visiting MB of Orange Park I had new tires installed on my vehicle at Firestone. Lastly, I took my car to a rim shop who verified that my rims were not, in fact, bent - as they were also relatively new and suggested I get a second opinion. Upon taking my car to another dealership and paying another $194 I found that the ball join and wheel barring on the front drivers side needed to be replaced. My brakes were also at 5 inches each and did not need to be replaced nor did my rotors. One can only conclude that the service person who looked at my vehicle did not actually do a complete inspection on the car. Had they done so, they too would have noticed the ball joint and wheel barring. I called the Service Advisor five times to ask about this and left voicemails. None of my calls were returned. I then called the Service Manager three times, none of my calls were returned. I finally resulted in calling the General Manager, the call was not returned. Being that my car was not actually inspected properly, resulting in an additional inspection needing to be completed. If I could give 0 stars I would. I should also mention that after receiving the quote for the services needed I had to wait an additional hour and a half just to get my car back, supposedly for a car wash. However, when my car was returned it wasn't even washed. I ended up at the dealership from 8 AM-1 PM. More

Professional, courteous, knowledgeable and timely. They serve breakfast while waiting, no other dealer I have visited has ever offered that benefit! serve breakfast while waiting, no other dealer I have visited has ever offered that benefit! More

Ted was a great help. I enjoyed the breakfast while waiting for my car. Your dealership corrected the problem that an out of town dealership made. Thanks! Do waiting for my car. Your dealership corrected the problem that an out of town dealership made. Thanks! Do More

Very pleasant experience, advisor Ted was very knowledgeable & helpful. Plus car washed & breakfast. Great way to start the day. knowledgeable & helpful. Plus car washed & breakfast. Great way to start the day. More

Had a flat tire and called the SOS number. Brandon responded to the call and arrived within the hour. He was courteous and knowledgeable and had me back on the road with a spare in 15 minutes. Upon ar responded to the call and arrived within the hour. He was courteous and knowledgeable and had me back on the road with a spare in 15 minutes. Upon arrival at the dealership minutes later I was greeted by Ted, my service advisor even though he was not doing initial check in. He speeded me through that process and the paperwork associated with my insurance policy. He is without question the best service advisor I’ve dealt with over many years and including many high end dealerships. More

Mike, the associate who assisted me, was very pleasant, knowledgeable, and helpful during my visit for service. People like him make it worthwhile for me to keep my business with MB of Orange Park. knowledgeable, and helpful during my visit for service. People like him make it worthwhile for me to keep my business with MB of Orange Park. More

Please see that the NSX purchase was corrected by the sales manager. I am now purchasing the NSX and hope this reaches the folks who read the the reviews from 9/8 and 9/9/21. I am very happy to say this sales manager. I am now purchasing the NSX and hope this reaches the folks who read the the reviews from 9/8 and 9/9/21. I am very happy to say this ended well. More

Asked to consult management about a suggestion on Cafe not serving menu items waited 1 hour not to get served nor speak to management kinda rude when customers drive the business I had high standards for not serving menu items waited 1 hour not to get served nor speak to management kinda rude when customers drive the business I had high standards for mercedes this just isn't customer friendly. More

Very professional we’ll manners clean and well knowledgeable about the car very helpful Car wash wash and clean has mean in and out I did happen to wait long and he updated me own my car knowledgeable about the car very helpful Car wash wash and clean has mean in and out I did happen to wait long and he updated me own my car More

Awesome service and sales department. Ted has been my service advisor for a little while now after having a bad experience with another service advisor, and I only have great things to say about Ted! Sup service advisor for a little while now after having a bad experience with another service advisor, and I only have great things to say about Ted! Super knowledgeable, courteous and helpful! And as far as sales, Austin has sold me 2 cars now, and I’ve been pleased with the experience every time! What a great team. Keep up the good work! More