Mercedes-Benz of Oklahoma City

Consistent Excellence in service. Ben is always a pleasure to work with. He knows his job and does it extremely well. Service visits are always straight forward. Cost estimates are Ben is always a pleasure to work with. He knows his job and does it extremely well. Service visits are always straight forward. Cost estimates are accurate. Any unforeseen problems are promptly communicated. I like that Ben will not hesitate to allow me to talk to the technician to get all my questions answered. On a couple of occasions I have come in without an appointment due to a check engine light and each time Ben has been able to accommadate me. It is like visiting family when I come in to the dealership. I would not consider taking my S65 anywhere else for service! More

Ultimate professional Ben Marler has been my service advisor at MB of OKC since approximately 2010. He is always on top of his game. Ben maintains close relationships wit Ben Marler has been my service advisor at MB of OKC since approximately 2010. He is always on top of his game. Ben maintains close relationships with his clients, and always goes above and beyond, especially during unique situations. Ben has always been available to handle my issues. He helped me out of a jam on the highway once one night. Not many employees are willing to help a client after hours, but Ben was. He is a true asset to MB of OKC. More

Dependable and helpful Yes I would recommend this service center and Ben Marler. He has always been very helpful when I was in town to get the service that was convenient Yes I would recommend this service center and Ben Marler. He has always been very helpful when I was in town to get the service that was convenient for me. Any time I had a problem it was taken care of in a timely manner. More

incredible service Ben has been my service advisor for over 10 years. He has CONSISTENTLY handled all of my cars for service. Even when he has to deliver news about yo Ben has been my service advisor for over 10 years. He has CONSISTENTLY handled all of my cars for service. Even when he has to deliver news about your repair, he has a way of making it seem not so damaging to the pocketbook. I continue to use MBOKC because of his excellent customer service skills. I don't simply consider Ben my service advisor, but also consider him a friend. More

The standard of excellence We appreciate having Ben as our service rep (for many years now). He UNDERSTANDS your problems, has an amazing knack of explaining (most often very c We appreciate having Ben as our service rep (for many years now). He UNDERSTANDS your problems, has an amazing knack of explaining (most often very correctly) what the problem might be, what the solutions are, and keeping you informed as work progresses. Having worked in the parts department years ago, he has an experienced knack of getting all parts needed for your work as soon as possible, and is focused from the time he hits the dealership with respect to getting you the best service possible..........we have seen him RUNNING THROUGH THE DEALERSHIP in pursuit of customer satisfaction many times. Other automobile service organizations need to take a lesson from this guy - he embodies the ideal service rep, and we are proud to both endorse him and to look forward to our next service needs (as long as he continues to be our service rep)! More

Service I purchased my first Mercedes a little over a year ago. I have been very happy with my car and the sales and service that I received at this dealer. I purchased my first Mercedes a little over a year ago. I have been very happy with my car and the sales and service that I received at this dealer. Ben Marler has been my service advisor and has been great to deal with. I am a very happy customer. More

Nice Job Great experience. No complaints. Car was clean. Service was timely. Price was at or below that indicated when I brought the car in and received an es Great experience. No complaints. Car was clean. Service was timely. Price was at or below that indicated when I brought the car in and received an estimate. More

Helpful Ben has been great to work with. He clearly explains the process and gives you an accurate estimate on the amount of time it will take to resolve your Ben has been great to work with. He clearly explains the process and gives you an accurate estimate on the amount of time it will take to resolve your service needs. More

Unacceptable Used Car Purchase Experience This dealership had a used vehicle listed on cars.com for under $49,000. Recognizing that the offer was an acceptable market price, after some negoti This dealership had a used vehicle listed on cars.com for under $49,000. Recognizing that the offer was an acceptable market price, after some negotiation we clinched a deal at $48,500. This was approved by the manager, the sales order was drawn up, and a $3,000 deposit charged to my AMEX card. The salesperson I worked with, Dale Fieker was pleasant, responsive, and professional in his salesmanship. Now, the Preowned Sales Director informed me that "we were in error in selling our [vehicle] at $48,500. My General Manager has ... refused to allow this sale." This is not only unprofessional and unacceptable, it may be unlawful. I am sincerely surprised, as I have read the great reviews, and believed that purchasing a vehicle from a Mercedes Benz dealership would afford some risk aversion. I am personally ashamed of this dealership, and will pursue complaint through all available channels. My local Mercedes Benz dealership has never treated me in this fashion, and I feel sorry for those in the Oklahoma City area who have to depend on a dealership that would act in this manner. More

Ben's the Best This guy is absolutely terrific: he's proactive (no grass grows under his feet); a great listener (looks me in the eyes and hears my situation); respo This guy is absolutely terrific: he's proactive (no grass grows under his feet); a great listener (looks me in the eyes and hears my situation); responsive (jumps to getting my car ready within the constraints of my tight schedule); a strong finisher ( greets me when I pick up my car and explains it all); and kind and patient in conversation (acts like I'm his only customer). More