Mercedes-Benz of Northlake

The dealership and Rob Bacharach did everything the right way from start to finish. i highly recomend Rob and team for their next new car purchase. way from start to finish. i highly recomend Rob and team for their next new car purchase. More

Nothing but a positive and pleasant experience from the minute I walked in until the moment I left. Each and every person I encountered went out of their way to ensure I had everything I needed, if they c minute I walked in until the moment I left. Each and every person I encountered went out of their way to ensure I had everything I needed, if they could help, or answer any questions. Respectful, kind, listened, and very thorough. A much better experience than I had at the Independence Blvd. dealership. I have not one negative thing to say. Overall, an exceptional experience. Of course I am partial, but I recommend you see Dana Barge! More

Rob was the most professional, caring and understanding car salesman I have ever worked with. He puts you at ease, listens to you and was never a pushy salesperson. I did not buy a car from the dealershi car salesman I have ever worked with. He puts you at ease, listens to you and was never a pushy salesperson. I did not buy a car from the dealership but he was very instrumental in helping me locate the perfect car. I would recommend working with Rob if you are looking for the Mercedes of your dreams - he doesn't have it, he will find it! More

I was very pleased with my experience. I was in and out in less than 2 hours which is pretty remarkable. I would definitely use them again. in less than 2 hours which is pretty remarkable. I would definitely use them again. More

Okay, hate writing reviews but I must do so for consumer awareness. I went to this dealership for service on my Mercedes Benz. Let me explain what happened here. I drove into service, consultant came out an awareness. I went to this dealership for service on my Mercedes Benz. Let me explain what happened here. I drove into service, consultant came out and asked me my name and knew of my appointment and asked me to wait in the lounge. I waited for him to bring me a document to sign such as an approval for them to do the requested work on my vehicle which never happened. I wanted one thing done only by the way. I waited over an hour thinking my vehicle was being worked on but later the consultant stated there was more things wrong with my vehicle and the service mechanic will be out to chat with me. The mechanic came out trying to tell me I needed a part for my suspension not knowing I just had that completely checked recently and had one part replaced. The mechanic also stated I needed another thing done which I didn't need but never said anything about what I actually took my vehicle there for. The whole hour and ten minutes I waiting for the requested repair only, it never happened because it was a low cost repair. The mechanic was looking at other area's of my vehicle the whole time trying to find other repairs he can say I need but there wasn't any, so he came up with a few that I didn't need not knowing I used to own a service department for 10-years and already had my vehicle in service elsewhere. Note; not a Mercedes manufacture dealer but a Mercedes certified mechanic shop where mechanics are Mercedes Certified for many years. After mentioned to him I had repairs recently done and didn't need what he stated I needed, the consultant and the service mechanic rushed my vehicle out of there garage so fast, it appeared to me as if they felt if we can't get him let's get him out of here immediately, and they did just that. Remember, I never seen any documents for my vehicle being taken in for them to look at or do what I requested to be done. I figure out why, no documents was put through there system, no survey they have to worry about. A survey is automatically generated once they put your vehicle in the system for a service request but not an appointment. The customer response on the survey can and will hurt the department and the dealership if its negative so they are very careful who and when they print it out. BEWARE..... If you visit this dealership for service, please make sure they give you a document that show your vehicle complete information, current miles, and what you have requested for them to service, then view/sign it, if you don't, I'm sure the same thing will happen to you if you refuse service. By the way, I went to another Certified Mercedes Service Center and had the repair done I originally was told couldn't be done because I needed other repairs, plus the other repairs that I was also told I needed I didn't. I have the receipt to show that it was checked and everything was fine, go figure right...... This review is not to be misunderstood, I'm not here to talk negative about this dealership but to inform the consumer what took place when I visited this fairly new built Hendrick Mercedes Dealership of Northlake in NC. Thanks for reading, and if you get service done here, pay close attention to all details and what you are told, you may want to have a second opinion.. More