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Mercedes-Benz of North Scottsdale

Phoenix, AZ

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rated
739 Reviews

18530 N Scottsdale Rd

Phoenix, AZ

85054

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Showing 739 reviews

April 14, 2021

They delivered the car to my house and that made it super convenient. They also programmed our garage remotes and they saved a ton of time More

by mwaltman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Gordon
Apr 14, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for the kind review! We are glad to know that we could make your purchase convenient and smooth. Please let us know if we can be of any further assistance here at Mercedes-Benz of North Scottsdale!

April 09, 2021

Everything is perfect with this dealership from my service manager Mark(who is outstanding) to the attendants who take my car. Always give me a bottle of water, a smile, & say to have a nice day. Ca More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark in service dept
Apr 10, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for visiting Mercedes-Benz of North Scottsdale, Susan! We will be sure to thank Mark for providing you with outstanding service. We look forward to working with you again!

April 09, 2021

They are the friendliest, most professional group you will find. Took in my car despite having made an appointment at the wrong dealership. Thanks guys. More

by Matthew F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Bobesku, Steve Bundy, John Cummins, Ken Lamb, Mike Stoops, Anthony Salani, Josh Schwartz
Apr 10, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for visiting Mercedes-Benz of North Scottsdale, Matthew! We are happy to know that you enjoyed friendly and professional service. We look forward to working with you again!

April 03, 2021

Very Professional and responsive. I live in Texas and I bought my car site unseen from Scottsdale North Mercedes Benz over the internet. I’m a 68 year female. They had the car delivered in record time to M More

by MarciaZTX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Ciebiera, Justin H Bierman
Apr 04, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you so much for your positive feedback, Marcia! We couldn't be happier to learn about how well the delivery went! Feel free to reach out to us at Mercedes-Benz of North Scottsdale if we can help with anything else. We are here to help.

Apr 04, 2021 -

MarciaZTX responded

Wonderful.

April 01, 2021

Awesome client service provided by Lou Gordon & Bryan from the Internet Sales division. Exceptional attention to All details & streamline purchase experience. Thank you. Mercedes Benz North Scottsdal More

by MzBenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Internet Sales assistant, Lou Gordon
Apr 02, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi! Thanks so much for your shout-outs about our Sales Team at Mercedes-Benz of North Scottsdale and for your all-around five-star rating. We definitely aim to put our best feet forward however we reach our customers, online, in person, or by phone. Enjoy your new car!

April 01, 2021

Anthony the service writer is always very helpful. I don’t have many issues but Anthony is always right on it. Makes the experience professional and easy. More

by stanp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Salani
Apr 02, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi! We appreciated your shout-out about us at Mercedes-Benz of North Scottsdale and your all-around five-star rating. May your day be sunny!

April 01, 2021

We’ve bought many cars, but this was by far the best and easiest transaction. Lou Gordon was prepared, knowledgeable, very pleasant. Brian was also great. He FaceTimed the car with us prior to our arrival.t More

by Andrea T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Lou Gordon
Apr 02, 2021 -

Mercedes-Benz of North Scottsdale responded

Hi, Andrea! We appreciated your shout-outs about our Sales Team at Mercedes-Benz of North Scottsdale. We're so glad we could make your experiences with us even better, and that means reaching you wherever you are, online, in person, or by phone. Enjoy your new car!

March 31, 2021

Quoted me one price for service and after approving the service 15 minutes later quoted me another higher price. Service technician REDUCED the tire pressure to incorrect pressure and alarms sounded on the More

by CAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephanie Lewis
Apr 01, 2021 -

Mercedes-Benz of North Scottsdale responded

Cat, I appreciate your feedback regarding 'your recent experience in our Service Department. Given the opportunity, I would like to speak with you about your experience. Please email me at Mfaul@penskeautomotive.com. Thank you, Michael Faul General Manager Mercedes-Benz of North Scottsdale Mfaul@penskeautomotive.com

March 29, 2021

An all over perfect experience. John has an abundance of knowledge and it is always a pleasure to interact with him. Longevity and knowledge are an unbeatable combination. More

by MJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cummins
Mar 31, 2021 -

Mercedes-Benz of North Scottsdale responded

Thank you for taking the time to share your overall perfect experience with John! We truly appreciate your positive feedback, and we look forward to taking care of any of your auto needs for years to come at Mercedes-Benz of North Scottsdale.

March 28, 2021

Excellent communication from the service advisor. Extremely satisfied with the service provided. Honored a price quote which was over 60 days old on tires. Highly recommended Mercedes Benz of Nort More

by S55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Lewis Service Advisor, Luke Velazquez Technician
Mar 30, 2021 -

Mercedes-Benz of North Scottsdale responded

Thanks for the positive review! We can't tell you how nice it feels to hear that Stephanie and Like went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

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