Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of North Scottsdale
Phoenix, AZ
739 Reviews
Filter Reviews by Keyword
By Type
Showing 739 reviews
September 30, 2020
The most important reason for me when I purchase a car is convenience in owning a car And that is pretty much service Thank you John Cummins for coming true again convenience in owning a car And that is pretty much service Thank you John Cummins for coming true again More
by ali_bipar
Employees Worked With
John Cummins
September 29, 2020
I traded in two Lexus cars for a 2020 Mercedes S560. Lou and Brian helped me and were terrific to work with. Very fair and made the process go very smoothly. and Brian helped me and were terrific to work with. Very fair and made the process go very smoothly. More
by BillKnapp2
Employees Worked With
Also Lou’s associate Brian was a 5 star, Lou Gordon
September 27, 2020
Yesterday, Saturday the screen said my battery was dying. I immediately drove it your dealership arriving at 12:15 PM. It was closed, although it says it closes at 1PM on Saturdays. I then went into the d I immediately drove it your dealership arriving at 12:15 PM. It was closed, although it says it closes at 1PM on Saturdays. I then went into the dealership and was informed maintenance is no longer open on the weekends at all! I asked a salesman what options I had. He said to return on Monday at 7 AM. I was furious. He offered no suggestions and not interested in helping me at all? I then went to call AAA who informed me they could not replace the new model MBZ batteries due to the inability to reset it. While still in your parking lot, I then called remembered the MBZ emergency line built into the car which I had no need to ever call in the past. They immediately contacted the MBZ of Scottsdale who drove up to YOUR dealership with a new battery and replaced it. I HAD ABSOLUTELY NO ASSISTANCE FROM YOUR DEALERSHIP! If you are closed on Sat why isn’t it posted anywhere? Horrible customer service from your dealership. More
by dianeneville45
Employees Worked With
None applicable........dept closed!
September 24, 2020
Thank you Mike and Staff! The professionalism, expert workmanship, friendly customer service and extra care during COVID was as expected and was appreciated, as always. workmanship, friendly customer service and extra care during COVID was as expected and was appreciated, as always. More
by Mike
Employees Worked With
Mike Stoops
September 24, 2020
John was great. He was attentive and answered all my questions. He let me know immediately when the vehicle was ready. John was very professional and polite. questions. He let me know immediately when the vehicle was ready. John was very professional and polite. More
by Timkschultz
Employees Worked With
John Cummins
September 23, 2020
Very good service, rental car needed attention mainly cleanliness. In the era of COVID all bases covered excluding rental! Will keep on going there for service. cleanliness. In the era of COVID all bases covered excluding rental! Will keep on going there for service. More
by Mconner
Employees Worked With
Anthony Salani
September 19, 2020
Thorough yet efficient service. Second visit. Always take care of my concerns even when they pop up at last minute. Drive 8-9 hours to get Airstream and Sprinter services under I roof. care of my concerns even when they pop up at last minute. Drive 8-9 hours to get Airstream and Sprinter services under I roof. More
by Hueybaby2
Employees Worked With
Kate Guerrero
September 17, 2020
My service person is Steve Bundy —-as always —-he is great —he looks out for me like I was a family member —I listen to his recommendations—-thanks, Steve great —he looks out for me like I was a family member —I listen to his recommendations—-thanks, Steve More
by Non
Employees Worked With
Steve Bundy
