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Mercedes-Benz of North Scottsdale

Phoenix, AZ

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739 Reviews

18530 N Scottsdale Rd

Phoenix, AZ

85054

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Showing 739 reviews

October 10, 2020

Came into the dealership without an appointment. My air conditioning wasn’t working. They got right on my problem and in no time at all had ordered the part and I was on my way home in a rental. Very effe More

by ihava40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina
October 08, 2020

Made my appointment online, showed up was given estimate on price and timeframe.. was finished earlier, and $100 less than estimated. 2 thumbs up always! More

by skincaregal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stoops
October 08, 2020

Very personalized service while watching out for our best interest. We have never had to worry about the quality of work. Highly recommend this location! More

by Heidi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Lamb
October 06, 2020

Ken Lamb provided excellent service!! Knows his product! I can always count on him!!! Always has my car ready and cleaned...fast and friendly always More

by Salsaqueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Lamb
Oct 07, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for the great review. We will be sure to thank Ken for providing you with excellent service. We look forward to working with you again.

October 05, 2020

I arrived for my appointment time and was greeted promptly. Information was exchanged, service needs were noted and rental car was made ready for my use while my car was serviced. My car was ready in More

by Smoketree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bundy
Oct 06, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for taking the time to write a review! We are thrilled to hear you are satisfied with the high level of customer service you received with Steve and with your repairs! We appreciate your positive feedback, and we look forward to working with you for years to come!

October 04, 2020

Since I have had John Cummins as my service person I am 100% satisfied all other failed me(some are no longer at the dealership) to the point that I was prepared to change dealerships! More

by m1p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bundy, John Cummins
Oct 05, 2020 -

Mercedes-Benz of North Scottsdale responded

We greatly appreciate your outstanding review. We are so pleased to have provided you with such a positive experience. We sincerely value your business, and we look forward to your next visit!

October 03, 2020

Outstanding! Because of your people. Mark Dornik has always proven to be there for me. He has always made me feel like a priority. Further, I trust Mark to care for my car. I hope you know what Mark mea More

by tbraun13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dornik
Oct 04, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for the amazing review. We are happy to know that Mark provided you with excellent service. We look forward to working with you again.

October 01, 2020

Great, prompt service. Fixed problem properly. Helpful service adviser, Tia. Easy to get a nice loaner vehicle. Vehicle was cleaned and waiting for me to pick up next business day. More

by MarkW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tia
Oct 02, 2020 -

Mercedes-Benz of North Scottsdale responded

Mark, thank you for taking the time to share your great service experience with Tia! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

October 01, 2020

Mark and the service team were top notch. They kept me informed and updated with text messages. They did a thorough job and very professional! The entire team was courteous and kind More

by Bwand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bundy, John Cummins, Ken Lamb, Mike Stoops, Anthony Salani, Josh Schwartz
Oct 02, 2020 -

Mercedes-Benz of North Scottsdale responded

Hi, we are very happy to have provided you with a top-notch service experience. If you have any additional needs or questions, we will be more than happy to assist you. We hope you have a wonderful day!

October 01, 2020

Anthony in service was excellent. All in All a great experience - gave me a loaner car and did alll work in a short amount of time. I would highly recommend everyone to this Dealership for service is More

by Onealcashanderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Salani
Oct 02, 2020 -

Mercedes-Benz of North Scottsdale responded

Hi there, Anthony is fantastic, we agree! We truly appreciate you taking the time to write such a nice review, and trusting us here to take great care of your vehicle. We'll make sure you always get treated to top-notch service every time you visit.

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