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Mercedes-Benz of North Scottsdale

Phoenix, AZ

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739 Reviews

18530 N Scottsdale Rd

Phoenix, AZ

85054

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Showing 739 reviews

November 22, 2020

Lou and his associate were the best! I was treated with respect, they were very knowledgeable, and had me in and out in no time. And I love my car!!! More

by gerrilynvandehoef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Gordon
November 18, 2020

Tia is great. Always ready when I come in for service and gets me to the rental car counter quickly. Communicates to me about the status of my car throughout the day. Always sends her contact info to m More

by EAGOLF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tia
November 17, 2020

Very professional and knowledgeable friendly and well located. The dealership front desk also very helpful. Went out of the way to find what I was interested in and the technical support was helpful More

by Msassaman6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Remington Logue
November 17, 2020

Our salesman Petros was informative and straight up honest. And the process was quick. Finance was awesome. Hope to do business there again soon. Would recommend to others More

by joy2252003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Petros Theocharides
November 15, 2020

I always get honest, reliable service from the dealership. Mike Stoops, my serve representative, keeps me updated on costs and price and offers a loaner car if I need it. I really like the conven More

by Jadkins7
Recommend Dealer
Yes
Employees Worked With
Mike Stoops
November 15, 2020

My wife, Angela, and I have worked with Mike Stoops for 20 years. He is the best service representative we have had in 60 years of car ownership. He promptly updates us by phone and text regarding the requ More

by Jeffrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stoops
November 14, 2020

This is a great dealership. The people are all friendly and knowledgeable. The service department is top notch. To sum up in one word it would be professionalism I would recommend them. More

by Gary H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Gordon, Mike Stoops
November 10, 2020

Friendly and knowledgeable staff from sales trough delivery after sale was including telephone text and emsil follow up. Would use them again for another purchase More

by Lporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Field
Nov 11, 2020 -

Mercedes-Benz of North Scottsdale responded

Porter, thank you for taking the time to share your experience with Mark! We hope you continue to love your new ride, and we are looking forward to working with you again in the future.

November 10, 2020

Had serious issue w new GLE. Two Cal dealers downplayed, stonewalled, and denied. N S’dale went above and beyond to diagnose and fix complex computer-related issue. Their technician John directly interfac More

by anne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Homer , Anthony Salani
Nov 11, 2020 -

Mercedes-Benz of North Scottsdale responded

Hi Anne, thank you for taking the time to write a review! We're ecstatic to hear Andy and Anthony went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we look forward to working with you for years to come!

November 09, 2020

John Cummings has serviced our cars for about 20 years and is the best,best, best! Service and friendliness are your true strengths.... don’t get overly “corporate”!! More

by Pauld31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cummins, Iza Shewan
Nov 10, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for the positive review and rating! We are happy to know that you are a loyal customer and that you have had good service experiences with us and with the help of John! We value your business and we look forward to any future visits!

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