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Mercedes-Benz of North Scottsdale

Phoenix, AZ

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739 Reviews

18530 N Scottsdale Rd

Phoenix, AZ

85054

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Showing 739 reviews

December 13, 2020

Mark got my car serviced in an hour.... outstanding and much appreciated. Mark is cheerful, friendly and very helpful! The work done is always spot on. Sent me off with a freshly washed car!! More

by Luzelle34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
December 12, 2020

extraordinary the service Advisor was magnificent and they do a great job. one issue was the fact that the loaner vehicle was not properly cleaned. The front windshield needed a detailed cleaning. G More

by josepienknagura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dornik
Dec 12, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for the great review, Jose! We will be sure to let our team know how pleased you were with their service. If Mercedes-Benz of North Scottsdale can be of further service, please be sure to let us know.

December 12, 2020

Mike stoop has been our advisor for 10 yrs+He is always Mike stoop has been our advisor for 10 yrs+ He is always accommodating and very helpful. Petros has been our salesman for 14 yrs. We plan on see More

by Fran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Petros Theocharides, Mike Stoops
Dec 13, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you so much for your positive comments about Mercedes-Benz of North Scottsdale! Thank you so much again for your feedback! We hope you have a great day!

December 10, 2020

Anthony is always wonderful to work with! He is honest and makes sure my car is taken care of. The service is always taken care of quickly. More

by Sharone Cohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Salani
Dec 11, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for the excellent review, Sharone! We are pleased to see that Anthony always goes above and beyond to take care of your car. If Mercedes-Benz of North Scottsdale can be of future service, please be sure to let us know.

December 10, 2020

Service is terrible. I had a tire that was losing air quickly. I called Mercedes-Benz of North Scottsdale service and was told they couldn't look at my tire until a week later. I drove over to their serv More

by R & R
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Frank
Dec 11, 2020 -

Mercedes-Benz of North Scottsdale responded

Hello, I regret to learn that you did not receive the level of service you expected and would like the opportunity to discuss your recent experience in regards to your flat tire. Can you please send your contact information to me at Mfaul@penskeautomotive.com? I look forward to hearing from you. Michael Faul General Manager Mercedes-Benz of North Scottsdale Mfaul@penskeautomotive.com

Jan 27, 2021 -

R & R responded

Thank you for your quick response and willingness to rectify the situation. Michael Faul of Mercedes Benz of North Scottsdale understood the situation and reacted immediately to correct it. I appreciate everything Michael did to turn a negative into a positive. I look forward to a pleasant and long term relationship with Mercedes Benz of North Scottsdale.

December 08, 2020

Service was performed as expected. People are pleasant. However, the car was not available when promised and I had to wait too long to pay and pick up my car. More

by dgd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Bobesku
Dec 09, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for your feedback. We are always looking for ways to improve and we will bring this up with our management team. If there is anything Mercedes-Benz of North Scottsdale can do for you, please be sure to let us know.

December 03, 2020

Tia is always a pleasure to deal with at Mercedes! She is very professional and responds very quickly. She is great about keeping me updated on the status of my service repairs. More

by danatiff1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tia Murphy
Dec 04, 2020 -

Mercedes-Benz of North Scottsdale responded

We are pleased to hear you had such a positive experience with Tia! If you ever need more help, just give us a call. Happy motoring!

December 02, 2020

They do a great job and the entire business works hard to make you happy! Service is always a pleasant experience whenever I need to bring the car in. More

by Mark C
Recommend Dealer
Yes
Employees Worked With
Mike Stoops
Dec 02, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you for the great review! We are happy to learn that our team consistently exceeds your expectations. If we can do anything else for you, please be sure to let us know.

December 01, 2020

Very easy to work with. Excellent attention fair price. Nice delivery good following Richard in sales was very professional. The finance process was very professional More

by Roblou15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Dec 02, 2020 -

Mercedes-Benz of North Scottsdale responded

Thank you so much for taking a moment of your day to share your great feedback for Richard. We're super glad to see your satisfaction and we look forward to seeing you again in the future!

November 25, 2020

Another convenient and efficient service experience at MB of North Scottsdale under the direction of Ken Lamb. The regular maintenance work was done correctly as usual. More

by Bob M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Lamb
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