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Mercedes Benz of New Orleans - Service Center
Metairie, LA
172 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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172 Reviews of Mercedes Benz of New Orleans - Service Center
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June 26, 2019
OUTSTANDING SERVICE Overall fantastic service. From the time I arrived at the body shop, all employees were kind, attentive and courteous. My car was repaired perfectly a Overall fantastic service. From the time I arrived at the body shop, all employees were kind, attentive and courteous. My car was repaired perfectly and quickly. More
by shoppingismysport
Verified CustomerEmployees Worked With
Nick Yatak, Heather Melancon
June 26, 2019
They took such great care of my car Michael Moisant was my service advisor and he was absolutely the best. He took excellent care of my car when it flooded and answered all my questions. Michael Moisant was my service advisor and he was absolutely the best. He took excellent care of my car when it flooded and answered all my questions. I will definitely recommend Mike at Mercedes Benz of Nola to everyone. More
by Julie Gan
Employees Worked With
Michael Moisant
June 26, 2019
Poor customer service I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is a I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is addressed in the most professional manner. HOWEVER, Mercedes just doesn't compare. First of all, the service rep meets you in the waiting room and briefly addresses issues. I had an issue that was over a year old that they had not remediated. They did fix it this time. Upon pickup, I was told to go to the counter to check out. No explanation, no greeting. The service that is done on the vehicle is fine, it's the customer service that is so lacking. Professionalism is lacking. I will not purchase another Mercedes because I don't want to deal with the Service Department. I will run back to Lexus and be treated professionally. More
by JORYHAMILTON
June 26, 2019
Exciting I didn’t come to buy a car, but Michael Williams made you want to buy something . This is a dealership I will recommend .The Sales Manager had a grea I didn’t come to buy a car, but Michael Williams made you want to buy something . This is a dealership I will recommend .The Sales Manager had a great sense of humor and knew how to close the deal More
by WINPHARM1
Employees Worked With
June 26, 2019
Absolute Worst Customer Service and Service Deartment Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. W Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. With about 4-5 newly “discovered” issues popping The communication is less than poor. It sat for almost a week before they even looked at it. If I could give them a ZERO star rating I would. I have reported this dealership to corporate Mercedes and the BBB. I will never return. Do yourself a favor and travel to do your car servicing with another dealership. It will be worth it in the long run. RUN FROM THIS SERVICE CENTER. ... oh and don’t bother wasting your time with the service manager you wont get anywhere. More
by KDORIS83
June 26, 2019
Terrible The day that I got my car back out the shop, the guy had to give my car a jump. Then the minute I pulled off from the shop, a check engine light came The day that I got my car back out the shop, the guy had to give my car a jump. Then the minute I pulled off from the shop, a check engine light came on. This was my second visit within 5 months. So I got tired of always having a broken car and I traded my Mercedes in for something else. I will never purchase another Mercedes again! Horrible cars! More
by MS_NHURLEY
Employees Worked With
Michael Moisant
June 26, 2019
service I also own a Lexus GS-350. The service department give you a loaner car to use when it is service. Other than that the service was good at Mercedes I also own a Lexus GS-350. The service department give you a loaner car to use when it is service. Other than that the service was good at Mercedes of New Orleans. Just wish you would give a loaner car. More
by Tech
Employees Worked With
don't know
June 26, 2019
Good customer service Good customer service. Always answer questions that I have concerns about. Calls regarding service that is needed and ask if I want to complete before Good customer service. Always answer questions that I have concerns about. Calls regarding service that is needed and ask if I want to complete before starting the work More
by SUNSHYNE504
June 26, 2019
Four wheel alignment of 2008 C 300 Sport I recently had two new front tires mounted and the rear tires balanced. I wanted to have a four wheel alignment but the shop that did it was unable I recently had two new front tires mounted and the rear tires balanced. I wanted to have a four wheel alignment but the shop that did it was unable to completely align the vehicle. I drove directly to the Mercedes Benz dealership and spoke to Robert Taylor, my service advisor. He was able to take the vehicle and align it while I waited. I've known Robert since I bought the car in 2008. He always does a superb job. He is the best service advisor I have ever known. More
by KAMACKER
Employees Worked With
June 26, 2019
Great service! I went in because I was having tire issues. I ended up purchasing a new tire and getting another tire replaced. Service was great! Employees were ver I went in because I was having tire issues. I ended up purchasing a new tire and getting another tire replaced. Service was great! Employees were very helpful. Quick and efficient. More
by vee.tassin
Employees Worked With
Scotty Hutton
