Mercedes Benz of New Orleans - Service Center

Experience Always it’s an experience, I feel like I’m family not a customer , every time it’s a warm welcome and Katie always works around my schedule Always it’s an experience, I feel like I’m family not a customer , every time it’s a warm welcome and Katie always works around my schedule More

Tires I purchased the rim and tire warranty when I bought my vehicle therefore I felt safe in any tire repairs. I woke up one morning to a flat tire my hisb I purchased the rim and tire warranty when I bought my vehicle therefore I felt safe in any tire repairs. I woke up one morning to a flat tire my hisband fixed it but I thought maybe I should get a new one to be safe! I made an appt thi the app for two weeks . I arrived only to be told they need to order the tire it wasn’t in stock. I’m so confused on why if they knew I was coming that two weeks was plenty enough time to have it there. I scheduled another appt for the next three weeks only to get there and no tire . At this visit I was approached the order 4 tire because they were bald for 1700 dollars . I said let’s just start with getting one right. I finally after months of waiting they were able to replace my tire . I’m so thankful something bad didn’t happened with my tire I drive a lot of I interstate driving. I have always purchased Mercedes vehicle because of the service this particular year it sucks and I have no plans to buy another mercedes. My last 4 vehicles the Mercedes service was top notch. I miss Richard my old service guy More

Nicholas Mena met all my service needs above and beyond The service, scheduling and completion was excellent. Again Nichols Mena serviced me from beginning to the end. It is a pleasure to work with him. The service, scheduling and completion was excellent. Again Nichols Mena serviced me from beginning to the end. It is a pleasure to work with him. More

Battery Replacment Within an hour and aa half, Luis Wilches and his technicians had my E-350 ready with a new battery. Could not have been more satified. Within an hour and aa half, Luis Wilches and his technicians had my E-350 ready with a new battery. Could not have been more satified. More

Above and beyond Service advisor Luis Wilches did it again!! My car would not start and had to be towed to the Nola dealership.He immediately took things in hand and Service advisor Luis Wilches did it again!! My car would not start and had to be towed to the Nola dealership.He immediately took things in hand and had the problem corrected.The reason I stay with Mercedes of New Orleans..... my hero,LUIS WILCHES!!!! More

Professional & friendly Appreciate expedited check in with courteous and professional service. Amenities are a nice touch also; snacks, coffee and bottled water in a clean an Appreciate expedited check in with courteous and professional service. Amenities are a nice touch also; snacks, coffee and bottled water in a clean and comfortable waiting area. More

Service Katie always finds a way to make things happen for me with my busy schedule she is great I would highly recommend Katie for your service needs Katie always finds a way to make things happen for me with my busy schedule she is great I would highly recommend Katie for your service needs More

Awesome Robert Taylor is intelligent, helpful and very knowledgeable. His expertise is unparalleled. I am grateful to have such an outstanding service advisor Robert Taylor is intelligent, helpful and very knowledgeable. His expertise is unparalleled. I am grateful to have such an outstanding service advisor! His honesty and integrity are much appreciated. More

Jeanne is the BEST Jeanne Fitzgerald is the absolute best in customer service, and goes above and beyond to make you feel like royalty. Thank you Jeanne for the wonderfu Jeanne Fitzgerald is the absolute best in customer service, and goes above and beyond to make you feel like royalty. Thank you Jeanne for the wonderful experience! More

Efficient and courteous The most accommodating service I have ever dealt with. The entire staff, upon arrival up to and through completion of service performed, has always m The most accommodating service I have ever dealt with. The entire staff, upon arrival up to and through completion of service performed, has always made me feel special. Simply the best! More