Mercedes Benz of New Orleans - Service Center

Continued service excellence Unfortunately I hit a large dog recently causing some damage to the front of my E-class. The dog was fine, but my front daytime running light, headlig Unfortunately I hit a large dog recently causing some damage to the front of my E-class. The dog was fine, but my front daytime running light, headlight washer cover, and side marker were all destroyed. Richard was quick to provide a quote when requested and all parts were readily available. A brand new C-class was ready for the taking while the repairs were being completed which made the rest of my day much easier. I'm usually not one to have others work on my car (I usually prefer to do the work myself) but, there is a peace of mind with leaving my car at Mercedes of New Orleans knowing that the quality of work is up to par with my expectations. In summary, Richard F. and Mercedes of New Orleans continue to produce the treatment and workmanship one would expect from a luxury car dealer. And they have earned my loyalty as a customer. More

Professional and personal! The dealership is awesome. The people are professional and very helpful. I love the service area. Also the dealership is very clean and looks good. The dealership is awesome. The people are professional and very helpful. I love the service area. Also the dealership is very clean and looks good. More

Excellent Service!!! I brought my car in because my steering wheel was a little loose. Richard called me back to let me know the steering was ok, but it needs an alignmen I brought my car in because my steering wheel was a little loose. Richard called me back to let me know the steering was ok, but it needs an alignment. Their service is always quick and on point. No matter how busy they are, they always get me out of the dealership with a loaner in no time. Consistent A+ service at this dealership. I will continue to purchase vehicles from this dealership because of their team there (from management to the sales and to the service department). More

Services And Buy a used car I had the best service with RICHARD and there they always till me what the best things to do with my car service and how I can save money. and the gu I had the best service with RICHARD and there they always till me what the best things to do with my car service and how I can save money. and the guys there they due the best to help me out with anything I ask and they are very friendly people and I always till everyone about my service with them. And Mohammad and RICHARD they help me to buy a car GL 550. 2015 from ROBERT at service. And I thing I got the best car there. Thanks Everyone at that Dealership More

Customer Service Experience Greg was very patient always willing to help & always provides outstanding customer service no matter how busy he is in person, & continues to provide Greg was very patient always willing to help & always provides outstanding customer service no matter how busy he is in person, & continues to provide quality service over the phone. More

Service Always it's an amazing experience! Thank you Katie Jackson she gives me the best service !!! Easy to get an appointment when I need it . Thank you ve Always it's an amazing experience! Thank you Katie Jackson she gives me the best service !!! Easy to get an appointment when I need it . Thank you very much !!! Francisco Dusan More

Precise, knowledgeable, family friendly environment . Katie is always helpful knowledgeable and direct...No nonsense strictly business,friendly and trustworthy...Every visit is a pleasant one.The environm Katie is always helpful knowledgeable and direct...No nonsense strictly business,friendly and trustworthy...Every visit is a pleasant one.The environment is clean and comfortable, upscale it's what you'd expect from Mercedes Benz More

Expertise in some repairs and no experience in others I was satisfy with my recent service. My top was inoperable and it was repaired. But my experience with services in past for 4 years was not satisf I was satisfy with my recent service. My top was inoperable and it was repaired. But my experience with services in past for 4 years was not satisfying. It was disheartening to be told by service manager that there is nothing else they can do for a problem that existed with my car for 4 years. It was exhausting to keep bringing my car back and mercedes kept each time for over a month. It was an insult for corporate office to offer me $500 to purchase preowned car and $2500 to towards a new car. REALLY ! To this day 5 years later my gas indicator still jumps up and down, drops to empty as if there is no gas in it. Yet I am afraid to put car on highway because of inaccurate reading on gas indicator. And u ask me how is service. More

Accommodation at its finest! I am writing this review of the Mercedes Benz New Orleans dealership to highlight the exceptional staff and service. From the person that greets you a I am writing this review of the Mercedes Benz New Orleans dealership to highlight the exceptional staff and service. From the person that greets you at your car to the person assisting with the loaner car, smiles and friendliness abound. Due to the fact that most of the clients are dropping their vehicles off first thing in the morning, it is a pleasant way to start the day. The coffee machine is a nice touch as well! :) I especially enjoy talking with Mohammad (Assistant Manager of Customer Service) he always goes beyond what is expected to ensure that the client's needs are met. Thank you, Traci and Charles Schlosser More

Wonderful service Katie has been my service advisor for some time now and she has never disappointed me with my car for anything. She is very easy to get in touch with Katie has been my service advisor for some time now and she has never disappointed me with my car for anything. She is very easy to get in touch with and will see me immediately. Even when I just show up she takes care of me immediately. More