Mercedes Benz of New Orleans - Service Center

Service Call My wife and I own a E320 Diesel Mercedes Benz. We have recently moved out of state and drive 2 plus hours to bring our vehicle to Mercedes Benz of New My wife and I own a E320 Diesel Mercedes Benz. We have recently moved out of state and drive 2 plus hours to bring our vehicle to Mercedes Benz of New Orleans. We have dealt in the past with Leo Flotron and have had excellent service. Leo contacts us when service is needed and makes arrangements for appointment on Saturdays. More

The Best As always, Nikkolas and the entire service department at MBof NO delivered level 10 customer service. From the moment you arrive to the moment you dri As always, Nikkolas and the entire service department at MBof NO delivered level 10 customer service. From the moment you arrive to the moment you drive away, your vehicle is in competent hands. More

Helpful, fast service The service dept was extremely helpful. BJ was super awesome and kept me updated throughout the entire process. They provided quick service and very h The service dept was extremely helpful. BJ was super awesome and kept me updated throughout the entire process. They provided quick service and very high quality work! would recommend them to anyone! More

Superior to all others. Everything was great!! Always on time and never have to worry about anything after I leave. Good feeling!! Also the staff is the best!! Thanks again Everything was great!! Always on time and never have to worry about anything after I leave. Good feeling!! Also the staff is the best!! Thanks again!! More

Excellent customer service! BJ always greets me with a smile and knows my name! Gets me in & out as quickly as possible and always asks if I have time for wash! A++ BJ always greets me with a smile and knows my name! Gets me in & out as quickly as possible and always asks if I have time for wash! A++ More

Excellent Customer Service Friendly, helpful staff. Problem is always solved. Car is clean when returned to you. The dealership is always immaculate. I have owned Mercedes Benz Friendly, helpful staff. Problem is always solved. Car is clean when returned to you. The dealership is always immaculate. I have owned Mercedes Benz all my life and the excellent service here is why I keep buying them. More

Compressor and Alternator Replacement. I brought my car into MB of New Orleans for I guess you can call it repairs or service. I occassionaly dont have any problems or issues with the servi I brought my car into MB of New Orleans for I guess you can call it repairs or service. I occassionaly dont have any problems or issues with the service but for some apparent reason, this most recent visit makes me almost never want to return. My service advisor has never steered me wrong. So unfortunate he wasn't there that day i came to pick up my car. So after bringing my car in for some replacements, my car was returned to me in the most horrible condition. The exterior was barely washed, the interior had splatters of whatever chemical they has used. There was chemical residue all on the passenger door panel, on the windshield on the inside of the vehicle, coke or coffee spills by the gear stick area, couldnt notice if there was any on the carpet bc my interior is black.... and needless to mention, there was a HUGEEEEE rock chip on my windshield. They must have thought because I am a young female that I wouldn't have noticed... After spending 4k on services,of course i am going to notice. So I walk myself back into the dealership wanting to speaking to an adviser and they send the service manager on duty out.Even better right? Think again.. So he automatically comes out to tell me that that my car was dropped off in that condition. I said no it was not, I would have noticed that HUGEEE rock chip that had literally spread while my car was under their care for an entire week. So he goes in and returns with this generic xxx paper saying that it was marked on the windshield that there was a crack when dropping off...never once have i ever walked around my own car when dropping off for services, so how are you gonna bring this paper to me now? and should they did inspect my car with me the day i dropped it of, any person would have signed and dated to acknowledge it... how do i not know if he just went in to grab that paper and marked it himself? then he service manager had the nerve to tell me he doesnt what to do... well you're going to do something. so what he did was tell me file an insurance claim with my insurance and MB of NOLA will pay for the deductible.. sure and let my premium go up? i think not... second time they tried to take me as a young female who wouldnt know any better. then he tells me he can pay for half. still unfair right? i agree, but whatever. the manager on duty said the only think he could tell me was there are numerous customers who comes in and attempt to deceive the dealership. okay so everyone gets miss-treated based off of another customer's action right? complete bull. SO UPSET. More

Expectional Experience Everytime I visit Mercedes-Benz of New Orleans I enter with a smile and upon leaving I exit with an even BIGGER SMILE. Greg in parts is always very fr Everytime I visit Mercedes-Benz of New Orleans I enter with a smile and upon leaving I exit with an even BIGGER SMILE. Greg in parts is always very friendly, pleasant as well as, he's a great conversationalist. Inspite what I may me going through he ALWAYS brighten my day. Katie in service is very attentive to details when she's working with me and my vehicle. She ensures me that my car will be road worthy when I return for pick up, whether I come in with a service issue or just to have my car routinely serviced. I truly enjoy Greg and Katie my enounter with the both of them everytime I visit Mercedes-Benz of New Orleans! More

I’m a Mercedes-Benz Newby I wanted different floor mats for my CLS and went to Mercedes of New Orleans and Greg was awesome. He it then in for me & Gave me great info on other I wanted different floor mats for my CLS and went to Mercedes of New Orleans and Greg was awesome. He it then in for me & Gave me great info on other services I could get there for my new car. I’m new to the Mercedes-Benz family & experience and they are top notch in customer service. thank y’all so much More

not convenient at all I am glad other people have good experiences because none of my experiences have been good. No loaner car, you have to sit and wait basic service re I am glad other people have good experiences because none of my experiences have been good. No loaner car, you have to sit and wait basic service requires hours long appt time. I got my car back with a missing wiper blade. Now I call to get a simple question answered and you have to leave a message because you cant get anyone on the phone. The same car was brought in for service in Georgetown Tx and got loaner car and great service. I wont be back More