Mercedes Benz of New Orleans - Service Center

Not friendly or compassionate. Won’t work ever her provide support again for my vehicle Won’t work ever her provide support again for my vehicle More

They Rip you Off, and do not give a xxxx about Owners with Old Model Cars!! I have been driving a Mercedes for 50plus years. This dealership was disappointing and difficult to deal with!! Extremely unh with Old Model Cars!! I have been driving a Mercedes for 50plus years. This dealership was disappointing and difficult to deal with!! Extremely unhappy with this Dealership😡 More

Scotty has a friendly and welcoming attitude. He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a very good understanding and knowledge for what is best for my vehicle. He takes the time to provide me with the best customer service and not once made me feel like I was being pushed or talked into a service that was not required for my vehicle. Scotty was also great with providing me updates about my vehicle. So, I highly recommend Scotty as your service advisor. You will not be disappointed. More

Richard has a nasty attitude. Every review you read saying so it 100% true. He has no respect for MB clients. We are looking at trading in our MB because of the dealership service Every review you read saying so it 100% true. He has no respect for MB clients. We are looking at trading in our MB because of the dealership service. More

Robert Taylor is a great asset to MBOFNO and to me. He always does what is necessary to get my vehicle serviced correctly and in a reasonable amount of time. I appreciate his service and professionali He always does what is necessary to get my vehicle serviced correctly and in a reasonable amount of time. I appreciate his service and professionalism. More

Taylor Melancon is the primary reason why I choose to do business with this dealership. Taylor along with his partner Robert are second to none in the service department and always go above and beyond! business with this dealership. Taylor along with his partner Robert are second to none in the service department and always go above and beyond! More

Taylor has always been super helpful, quick to respond to my inquiries, and keeps me updated on my car every time I come in to bring my car serviced. Amazing customer service from this guy! my inquiries, and keeps me updated on my car every time I come in to bring my car serviced. Amazing customer service from this guy! More

Robert Taylor and Taylor Melancon, from the Metairie Service Dept, do such a great job with getting my wife’s car serviced in a timely fashion. They always communicate well with what is needed to be don Service Dept, do such a great job with getting my wife’s car serviced in a timely fashion. They always communicate well with what is needed to be done and when it will be ready. They both are very knowledgeable and provide the best service to us! More

The worst service I have experienced from a dealer. I HAD a 2020 glc300 the window controls had broken off completely twice the first time they replaced them for free the second time I had to pay $300 I HAD a 2020 glc300 the window controls had broken off completely twice the first time they replaced them for free the second time I had to pay $300 to replace a faulty design that I asked my rep if this was a normal defect in the design or was it just my car she replied it was a regular defect in all the glc’s. When I went to pick up my car I could not find a service rep I went to ask the parts department they told me to go look for my rep. This dealership has declined in the last few years no loaners still and because of this I’m done I just traded in my car for a new Lexus and I love it. More

Always fabulous service— especially Scotty and Jamal in service— helpful, skillful, very nice and welcoming. service— helpful, skillful, very nice and welcoming. More