Mercedes Benz of New Orleans
Metairie, LA
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Efficient and courteous The most accommodating service I have ever dealt with. The entire staff, upon arrival up to and through completion of service performed, has always m The most accommodating service I have ever dealt with. The entire staff, upon arrival up to and through completion of service performed, has always made me feel special. Simply the best! More
OUTSTANDING SERVICE Overall fantastic service. From the time I arrived at the body shop, all employees were kind, attentive and courteous. My car was repaired perfectly a Overall fantastic service. From the time I arrived at the body shop, all employees were kind, attentive and courteous. My car was repaired perfectly and quickly. More
Great service! Thanks to Mercedes Benz of New Orleans for making such an easy process! You guys are the best! And I’m happy with my new car! Thanks to Mercedes Benz of New Orleans for making such an easy process! You guys are the best! And I’m happy with my new car! More
They took such great care of my car Michael Moisant was my service advisor and he was absolutely the best. He took excellent care of my car when it flooded and answered all my questions. Michael Moisant was my service advisor and he was absolutely the best. He took excellent care of my car when it flooded and answered all my questions. I will definitely recommend Mike at Mercedes Benz of Nola to everyone. More
Poor customer service I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is a I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is addressed in the most professional manner. HOWEVER, Mercedes just doesn't compare. First of all, the service rep meets you in the waiting room and briefly addresses issues. I had an issue that was over a year old that they had not remediated. They did fix it this time. Upon pickup, I was told to go to the counter to check out. No explanation, no greeting. The service that is done on the vehicle is fine, it's the customer service that is so lacking. Professionalism is lacking. I will not purchase another Mercedes because I don't want to deal with the Service Department. I will run back to Lexus and be treated professionally. More
great always someone too assist you very customer friendly and a very nice sitting area just needs a tv so customers do not get anixious about waiting in always someone too assist you very customer friendly and a very nice sitting area just needs a tv so customers do not get anixious about waiting in service areas. More
Exciting I didn’t come to buy a car, but Michael Williams made you want to buy something . This is a dealership I will recommend .The Sales Manager had a grea I didn’t come to buy a car, but Michael Williams made you want to buy something . This is a dealership I will recommend .The Sales Manager had a great sense of humor and knew how to close the deal More
Absolute Worst Customer Service and Service Deartment Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. W Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. With about 4-5 newly “discovered” issues popping The communication is less than poor. It sat for almost a week before they even looked at it. If I could give them a ZERO star rating I would. I have reported this dealership to corporate Mercedes and the BBB. I will never return. Do yourself a favor and travel to do your car servicing with another dealership. It will be worth it in the long run. RUN FROM THIS SERVICE CENTER. ... oh and don’t bother wasting your time with the service manager you wont get anywhere. More
Great Sales and Service Robert Keogler is a very friendly and knowledgeable salesperson. I enjoyed working with him on the purchase of my new vehicle. Michael Moisant is also Robert Keogler is a very friendly and knowledgeable salesperson. I enjoyed working with him on the purchase of my new vehicle. Michael Moisant is also very friendly and accommodating when servicing my vehicles. More
Terrible The day that I got my car back out the shop, the guy had to give my car a jump. Then the minute I pulled off from the shop, a check engine light came The day that I got my car back out the shop, the guy had to give my car a jump. Then the minute I pulled off from the shop, a check engine light came on. This was my second visit within 5 months. So I got tired of always having a broken car and I traded my Mercedes in for something else. I will never purchase another Mercedes again! Horrible cars! More