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Mercedes Benz of New Orleans
Metairie, LA
1,327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,327 reviews
June 26, 2019
Jeanne is the BEST Jeanne Fitzgerald is the absolute best in customer service, and goes above and beyond to make you feel like royalty. Thank you Jeanne for the wonderfu Jeanne Fitzgerald is the absolute best in customer service, and goes above and beyond to make you feel like royalty. Thank you Jeanne for the wonderful experience! More
by LIZETTE.ALVARADO
Verified CustomerEmployees Worked With
June 26, 2019
New vehicle purchase Have dealt with Danny Van for several years. Well deserved promotion. Steve Bui is a good salesman and Danny's assistance was excellent. Thank you Have dealt with Danny Van for several years. Well deserved promotion. Steve Bui is a good salesman and Danny's assistance was excellent. Thank you More
by B2JOHNSON
June 26, 2019
Efficient and courteous The most accommodating service I have ever dealt with. The entire staff, upon arrival up to and through completion of service performed, has always m The most accommodating service I have ever dealt with. The entire staff, upon arrival up to and through completion of service performed, has always made me feel special. Simply the best! More
by sofaboy
June 26, 2019
OUTSTANDING SERVICE Overall fantastic service. From the time I arrived at the body shop, all employees were kind, attentive and courteous. My car was repaired perfectly a Overall fantastic service. From the time I arrived at the body shop, all employees were kind, attentive and courteous. My car was repaired perfectly and quickly. More
by shoppingismysport
Employees Worked With
Nick Yatak, Heather Melancon
June 26, 2019
Great service! Thanks to Mercedes Benz of New Orleans for making such an easy process! You guys are the best! And I’m happy with my new car! Thanks to Mercedes Benz of New Orleans for making such an easy process! You guys are the best! And I’m happy with my new car! More
by xuantran143
June 26, 2019
They took such great care of my car Michael Moisant was my service advisor and he was absolutely the best. He took excellent care of my car when it flooded and answered all my questions. Michael Moisant was my service advisor and he was absolutely the best. He took excellent care of my car when it flooded and answered all my questions. I will definitely recommend Mike at Mercedes Benz of Nola to everyone. More
by Julie Gan
Employees Worked With
Michael Moisant
June 26, 2019
Poor customer service I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is a I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is addressed in the most professional manner. HOWEVER, Mercedes just doesn't compare. First of all, the service rep meets you in the waiting room and briefly addresses issues. I had an issue that was over a year old that they had not remediated. They did fix it this time. Upon pickup, I was told to go to the counter to check out. No explanation, no greeting. The service that is done on the vehicle is fine, it's the customer service that is so lacking. Professionalism is lacking. I will not purchase another Mercedes because I don't want to deal with the Service Department. I will run back to Lexus and be treated professionally. More
by JORYHAMILTON
June 26, 2019
great always someone too assist you very customer friendly and a very nice sitting area just needs a tv so customers do not get anixious about waiting in always someone too assist you very customer friendly and a very nice sitting area just needs a tv so customers do not get anixious about waiting in service areas. More
by DATSADEAL
June 26, 2019
Exciting I didn’t come to buy a car, but Michael Williams made you want to buy something . This is a dealership I will recommend .The Sales Manager had a grea I didn’t come to buy a car, but Michael Williams made you want to buy something . This is a dealership I will recommend .The Sales Manager had a great sense of humor and knew how to close the deal More
by WINPHARM1
Employees Worked With
June 26, 2019
Absolute Worst Customer Service and Service Deartment Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. W Every single time I try and give MBNO a chance they never cease to amaze me with the lack of service offered. My car sat in this dealership 14 days. With about 4-5 newly “discovered” issues popping The communication is less than poor. It sat for almost a week before they even looked at it. If I could give them a ZERO star rating I would. I have reported this dealership to corporate Mercedes and the BBB. I will never return. Do yourself a favor and travel to do your car servicing with another dealership. It will be worth it in the long run. RUN FROM THIS SERVICE CENTER. ... oh and don’t bother wasting your time with the service manager you wont get anywhere. More
by KDORIS83
