Mercedes Benz of New Orleans

I had a first class experience! Everyone went out of their way to help us. The purchasing process was smooth and quick. Heba and Will had all our paperwork organized and ready to s Everyone went out of their way to help us. The purchasing process was smooth and quick. Heba and Will had all our paperwork organized and ready to sign. We're very please with the whole experience and our new vehicle. More

Excellent My sales rep at the dealership was Anthony Ngo. He was absolutely amazing. I really appreciate Mercedes working with me to get the car I really want My sales rep at the dealership was Anthony Ngo. He was absolutely amazing. I really appreciate Mercedes working with me to get the car I really wanted. More

Scheduled Service Disappointment I scheduled my MB for service and arrived at my scheduled service time of 7:45am Upon arrival, no one greeted me when I pulled up. I got out of my c I scheduled my MB for service and arrived at my scheduled service time of 7:45am Upon arrival, no one greeted me when I pulled up. I got out of my car, walked in and was eventually greeted by an employee who asked if I had a scheduled appointment which I confirmed. I was told to have a seat in the waiting area and someone would be with me shortly....well after 6 customers (who were greeted and promptly assisted) and 25 mins later, I had not been assisted and NO ONE asked me if I had been helped or needed any assistance. Several Service Advisors (including my own) walked past me as if I was not there! I sent a text to may Advisor (as we had been communicating via the MB texting system) to stated that I had arrived and was waiting....no response! After another 10 mins of waiting, I decided to get in my car and leave! The lack of professionalism and courtesy at this dealership is horrible, but for SO LONG, this has been the only option for MB drivers in this region, I guess they just feel that its not worth going the extra mile to provide the level of service that people would expect from an MB dealership! Everytime I've visited this Dealership's Service Dept, the experience has not been "award-winning" to say the least! More

Very happy Warren was great and the whole process was easy and comfortable. The coffee and beignets on Saturday morning was a nice touch. Looking forward to main Warren was great and the whole process was easy and comfortable. The coffee and beignets on Saturday morning was a nice touch. Looking forward to maintaining the relationship! More

Easy. Great No complaints Everything was easy Would recommend Love my new car Follow up was prompt All phones calls were answered Like the way car drives No complaints Everything was easy Would recommend Love my new car Follow up was prompt All phones calls were answered Like the way car drives More

Harry Anderson is the best It was always a pleasant experience to visit Mercedes either for services or to pick up another red Mercedes. The waiting area is nice and clean and t It was always a pleasant experience to visit Mercedes either for services or to pick up another red Mercedes. The waiting area is nice and clean and the freshly baked cookies are amazing. I just purchased my forth Mercedes with Harry Anderson, and I thoroughly enjoyed his services on providing updated technology and his attention to details. Harry is intelligent and knowledgeable. In fact, he has been a licensed pilot of twin-engine plane since teenage and his many years of practicing business laws made him an outstanding salesman. Did I mention that he is a gentleman as well? More

Very comfortable experience This was a first purchase from Mercedes Benz of New Orleans. Mike Williams are sales person was very accommodating and informative. I would certainl This was a first purchase from Mercedes Benz of New Orleans. Mike Williams are sales person was very accommodating and informative. I would certainly request Mike for our next purchase. More

First class dealership with a first class salesman This is my 3rd purchase from this dealership. I adore my salesman. He will go out of his way to make sure his customers are not only happy, but fully This is my 3rd purchase from this dealership. I adore my salesman. He will go out of his way to make sure his customers are not only happy, but fully informed of all of the benefits of owning a Mercedes Benz. More

Salesman Warren is outstanding. He made the buying experience extremely easy. He bent over backwards to make sure we were pleased with the model, the color a Warren is outstanding. He made the buying experience extremely easy. He bent over backwards to make sure we were pleased with the model, the color and the price. What is most impressive about Warren is his knowledge of the product. We have bought many Mercedes over the years, and we found Warren was the best at explaining the intricacies of the vehicle. We left the dealership very satisfied. More

Great experience very professionals great help a most visit dealer if anyone interested in buying a car I recommended this staff good knowledge great personality I def very professionals great help a most visit dealer if anyone interested in buying a car I recommended this staff good knowledge great personality I definitely will come back thanks for everything More