Mercedes Benz of New Orleans

The renovations of the showroom are very nice and modern, and the atmosphere was welcoming and safe. I've purchased from my salesman Herbert Singleton in the past and he has always displayed professionalism and the atmosphere was welcoming and safe. I've purchased from my salesman Herbert Singleton in the past and he has always displayed professionalism, courtesy, knowledge, and respect. I would not have purchased from this location if I could not work with Herbert. Mercedes Benz of New Orleans is very lucky to have a Salesman of this caliber. Very pleasant experience. More

Great experience working with Heba to purchase my first Mercedes Benz! Heba is extremely knowledgeable, patient and efficient. She makes car shopping a fun and positive experience. She truly listened to ev Mercedes Benz! Heba is extremely knowledgeable, patient and efficient. She makes car shopping a fun and positive experience. She truly listened to everything I wanted and made it happen. I definitely recommend working with Heba. More

This the way you treat an old Latina lady just because she is 78? We were told that the Mercedes Benz it’s 100% great experience etc she is 78? We were told that the Mercedes Benz it’s 100% great experience etc More

First time owner of a Mercedes and the experience in purchasing it was not stressful. My salesman, Steven Bui, was very helpful and patient. There was no pressure to purchase. In the end, I drove awa purchasing it was not stressful. My salesman, Steven Bui, was very helpful and patient. There was no pressure to purchase. In the end, I drove away with my new vehicle completely satisfied. Thank you Steven. More

My salesperson and all other staff I came in contact with was very pleasant and personable. They all made me and my wife feel welcomed. was very pleasant and personable. They all made me and my wife feel welcomed. More

Steven is an exceptional salesperson. His knowledge of the Mercedes brand is outstanding. Customer service he provided to me made the experience enjoyable. My wife and I are definitely coming back to Ste the Mercedes brand is outstanding. Customer service he provided to me made the experience enjoyable. My wife and I are definitely coming back to Steven Bui we we purchase our next Mercedes. Ian a Mercedes owner for life More

Michael Williams is an exemplary professional. This is the third car I have purchased from him and already working with him on the fourth. His sales and product expertise along with his professionalism i the third car I have purchased from him and already working with him on the fourth. His sales and product expertise along with his professionalism is why I keep coming back to Mercedes Benz of New Orleans! More

Very pleasant without any pressure. Warren was very knowledgeable about everything I asked regarding several of the cars I inquired about before making my purchase. knowledgeable about everything I asked regarding several of the cars I inquired about before making my purchase. More

I brought my 2005 Mercedes S500 into the dealership in June 2020 for a diagnostic test to determine why my battery was draining overnight and why my brake lights stay on. My car is in the middle of a majo June 2020 for a diagnostic test to determine why my battery was draining overnight and why my brake lights stay on. My car is in the middle of a major restoration, and at the time didn't have a front bumper. It looked like an owner neglected car, and by God that's the way the Mercedes team treated it. They left my car sit outside for three months, allegedly awaiting a part for a repair I approved, but without disconnecting the battery even after I told them the battery would drain. This completely damaged my battery, and I had to replace it. The repair was never done, and when I got my car back there was damage that wasn't there when I dropped it off. They fixed one of the issues, but refused to even look at the damage their tech did to my dash board. Today I went in and talked to the service manager who apparently thought he was talking to a lazy, free loading, Black SOB, with no automobile repair experience. Stereotyping at it's best. He told me that they never touched the dashboard, and I could've proved him wrong on the spot, but he had no interest in showing accountability. They obviously have a dishonest mechanic, otherwise he would've reported the damage when it was done. I offered to pay for and provide them with a polygraph test to prove that these damages weren't existing when they got my car. The service manager declined my offer. It's obvious that he is protecting this dishonest employee at my expense. He ended the meeting by telling me they weren't going to repair the damage they inflicted. And although the cost to repair my dashboard is under $500, they have not heard the last of me! Word to the wise. These folks don't have the personnel nor the expertise necessary to repair older model Benzes, and that was summarized to me by my service consultant. The nightmares you've heard about dealerships are true! More

My experience with Mercedes Benz was amazing. Every worker in building acknowledged me by at least speaking or asking if I needed help. My salesman Warren was amazing . worker in building acknowledged me by at least speaking or asking if I needed help. My salesman Warren was amazing . More