Mercedes Benz of New Orleans

Went to the dealership on 6/8/24 to show my wife a used 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the keys and offered me to take a test drive with no hassle (Explains the 2 star rating.) Once in the office, Herb went to his staff for a trade in value on my vehicle. For the review’s purpose, I will leave this out as to not delineate from the complaint. In short, I was not please with their offer, but that has no bearing on this review. The foundation of this complaint is based on the offer sheet provided by Herb and his manager Clay, which shows the base price of the vehicle being reflected at ~ $2,000 over what the price was listed on their own website. Maybe I am missing something as I have not been in the market for a vehicle recently, but to walk in to the dealership, look at a vehicle, and be given an offer sheet for a car that is over $2,000 higher than the list price on the dealer’s website…This just does not appear that the salesman & sales manager are acting in good faith for their clientele! More

Very helpful, professional, helped me to get the best deal possible! I had many issues with my purchase but he made everything a breeze. deal possible! I had many issues with my purchase but he made everything a breeze. More

I contacted them by email and got an auomated response. The response said someone would contact me, but no one ever did.....Poor follow up The response said someone would contact me, but no one ever did.....Poor follow up More

Not friendly or compassionate. Won’t work ever her provide support again for my vehicle Won’t work ever her provide support again for my vehicle More

They Rip you Off, and do not give a xxxx about Owners with Old Model Cars!! I have been driving a Mercedes for 50plus years. This dealership was disappointing and difficult to deal with!! Extremely unh with Old Model Cars!! I have been driving a Mercedes for 50plus years. This dealership was disappointing and difficult to deal with!! Extremely unhappy with this Dealership😡 More

Scotty has a friendly and welcoming attitude. He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a very good understanding and knowledge for what is best for my vehicle. He takes the time to provide me with the best customer service and not once made me feel like I was being pushed or talked into a service that was not required for my vehicle. Scotty was also great with providing me updates about my vehicle. So, I highly recommend Scotty as your service advisor. You will not be disappointed. More

Richard has a nasty attitude. Every review you read saying so it 100% true. He has no respect for MB clients. We are looking at trading in our MB because of the dealership service Every review you read saying so it 100% true. He has no respect for MB clients. We are looking at trading in our MB because of the dealership service. More

A long saga finally caused me to trade in my beloved 2001 E for a 2014 E. It was a complicated deal, tied to inability to repair the old car (parts). Something had to be arranged within my price range. MBNO E for a 2014 E. It was a complicated deal, tied to inability to repair the old car (parts). Something had to be arranged within my price range. MBNO worked over time to make that happen and did an outstanding job. Compliments to Jeremy Mitchell in service for being patient and able to explain all. Also to Mr. Vic in finance for leading me to a warranty that in retrospect is essential. And most of all to Mike Williams, who simply put, was great. More

WARREN PURVIS the salesman and JASON MENESSES General Sales Manager at Mercedes Benz of New Orleans are CON ARTISTS! I purchased at brand new 2023 C300 from Warren at MB-NO in March 2023. A little back s Sales Manager at Mercedes Benz of New Orleans are CON ARTISTS! I purchased at brand new 2023 C300 from Warren at MB-NO in March 2023. A little back story, I've been looking around for the C300 that I wanted and I finally found it at MBNO. I reached out online about the vehicle and shortly after, Warren gave me a call and said the vehicle is still available. I told him I was on my way to see it. Once I got there Warren claimed the vehicle needed an update. This would be my 3rd Mercedes Benz, so I wasn't concerned about seeing it first because of my previous purchase history with Mercedes Benz in Fort Lauderdale, FL and Alpharetta, GA! I never had any issues with the Mercedes Benz brand, so I didn't think there would be any issues.I trusted what he said and I filled out the paperwork thinking by time I was done with all of that, the vehicle would be done updating and I'd be on my way home. Mind you I drove from Baton Rouge, LA. Hours later, Warren tells me the vehicle needs more updating. He gave me two options.... Option 1, they keep the vehicle over the weekend and update the vehicle on Monday. Option 2, drive it home and bring it back on Monday. Well... I choose option 2... I purchased a new vehicle I wanted to drive it home and show my family! I was very excited! While driving home I noticed that the parktronic was not working. At random times, the vehicle would make a loud beeping sound and the camera would pop on and have a red circle with X's around the vehicle (circle suppose to be blue on the camera). I bring the vehicle back for an update on Monday morning and while I am waiting, Warren gave me a loaner to ride around.... After riding around from 9am-2pm, I go back to the dealership of MBNO and Warren proceeds to say that I should leave and go home and they will call when it's ready! At that point I'm thinking its more serious then just a simple update. I leave in the loaner and head home. Days go by.... no update. I call and they give me this spill about this is a needle in the haystack situation... it could be anything that is causing the parktronic to not work.... A month later after trying to get updates everyday and nothing happens... General Sales Manager called and told me that my vehicle is fixed! I came to pick up my vehicle same day when they were closing and as soon as I drove off, my car beeped loud and had the red circle around my car on the camera! THE PARKTRONIC system was not fixed! I called Jason back and he answered the phone puffing his breath and sounding frustrated that I was calling back about my vehicle! He told me to bring it back on Monday with an attitude in his voice. I decided to not bring it back and wanted to drive it around for a month or so to see if the parktronic fixed itself or something...being hopeful. IT DID NOT! Long story short, my vehicle is still at the shop and now it's at Mercedes Benz of Baton Rouge and it's been there for 2 months! I told Mercedes Benz of Baton Rouge the whole story and they told me that most likely Mercedes Benz of New Orleans knew that the car had the issue before selling it to me! I still don't know when this issue will be fixed. It would've been nice to have decent people be honest with me from the beginning. These cars are BIG investments and to think I was scammed here is heartbreaking. NEVER PURCHASE FROM WARREN OR JASON! More

Robert Taylor is a great asset to MBOFNO and to me. He always does what is necessary to get my vehicle serviced correctly and in a reasonable amount of time. I appreciate his service and professionali He always does what is necessary to get my vehicle serviced correctly and in a reasonable amount of time. I appreciate his service and professionalism. More