Mercedes-Benz of Natick - Service Center

Great team What made my experience exceptional was the way the team handled the problem of not having the tire I needed in stock. They made the determination qui What made my experience exceptional was the way the team handled the problem of not having the tire I needed in stock. They made the determination quickly and gave me a loaner to get me on my way. More

Great Service and ontime They stepped up and redid a recall that was done a few years back. The tail light recall was done a while back but failed again this past week. They They stepped up and redid a recall that was done a few years back. The tail light recall was done a while back but failed again this past week. They took the car in and provided me with a loaner and did the repairs free of charge. More

Very good service experience on 06/12/18 Excellent service provided at Service Appointment on Tuesday, 06/12/18. Visited Sales Department on 06/12/18 since we are planning to purchase a new Excellent service provided at Service Appointment on Tuesday, 06/12/18. Visited Sales Department on 06/12/18 since we are planning to purchase a new vehicle within the next six months. More

Routine A service Very good experience on 6/12/18. No problems and good service. Everyone went out of their way to make a handicap person feel comfortable. Service adv Very good experience on 6/12/18. No problems and good service. Everyone went out of their way to make a handicap person feel comfortable. Service advisor was extremely helpful and kept me informed. More

Good experience Kept me informed stayed on time got a very nice loaner the waiting room is very comfortable and well stocked I will definitely return for future work Kept me informed stayed on time got a very nice loaner the waiting room is very comfortable and well stocked I will definitely return for future work More

10,000 mile check As always a pleasant experience. No issues at all. Job well done. Fast, efficient a well run dealership with staff who are pleasant and caring. As always a pleasant experience. No issues at all. Job well done. Fast, efficient a well run dealership with staff who are pleasant and caring. More

Perfect every time I arrived at the dealership unsure of what the issue was where I was met with a pleasant salesman named Bill. I was having an issue with my keyfob he I arrived at the dealership unsure of what the issue was where I was met with a pleasant salesman named Bill. I was having an issue with my keyfob he instantly stopped what he was doing and tried his best to help me out. Hoping it was a battery he even walked with me to my car to make sure the problem was solved, it wasnt but it was not his fault at all. After trying a few more things to help he decided it best I speak with service where I met Ian who helped me figure out the options before me and helped me schedule service for a loaner. I came back an hour early for the appointment and was taken right in from the garage where everyone is always friendly and helpful. I was walked to Savannah who took car of the service and we did a quick run down on what was to be done. I even pointed out a last minute tire bubble which she also put in there and was so nice. I was then walked over to the loaner area where I was re met with another lovely gentleman who I have seen enough I should know his name by now. Who helped me with the loaner process and we walked around the car and I was off. Pickup was also simple, the lovely woman at checkout was more than pleasant and the car was brought around looking as beautiful as the day I first picked It up from them. If you come here be prepared to have a second family. This isn't a dealership looking for the quick buck, this is a family that you're welcomed into and taken care of when you're there. I'm as comfy in this dealership as i am my own living room at Christmas. I would like to thank everyone there from my sales person to everyone I've met down the line. I will continue to buy and be serviced from here even if it means waiting a bit longer to upgrade cars. More

Service Advisor always Excellent, Fred Romsey Outstanding Service Advisor, Fred Romsey, Always goes into necessary detail, always make the time to explain what needs to be done. again Excellent Se Outstanding Service Advisor, Fred Romsey, Always goes into necessary detail, always make the time to explain what needs to be done. again Excellent Service Advisor More

Great service department Always receive great service with a thorough explanation of what is needed. Never feel like they are looking to do unnecessary repairs. Loaners always Always receive great service with a thorough explanation of what is needed. Never feel like they are looking to do unnecessary repairs. Loaners always available with an appointment. 100,000 miles and still going strong! More