Mercedes-Benz of Natick - Service Center

Excellent Service Experience Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you n Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you never do. More

Engine warning light Engine amber light was dash warning. Everyone was competent & polite. This includes Brian & the personnel process the car loan. There aren’t too Engine amber light was dash warning. Everyone was competent & polite. This includes Brian & the personnel process the car loan. There aren’t too many things more to say except Charles in sales is back & he was wonderful to work with. More

Fred Romsey is a fabulous service advisor. Fred is super at digging in to solve difficult problems. He is consistently helpful and thorough. You learn to appreciate him when you encounter odd Fred is super at digging in to solve difficult problems. He is consistently helpful and thorough. You learn to appreciate him when you encounter oddball issues. I have had my share and he has always been helpful and persistent at finding and working the problem. More

Awesome service Great service - team dedicated to making sure things go well. A great place to have your car taken care of - quick, responsive, and efficient. A Great service - team dedicated to making sure things go well. A great place to have your car taken care of - quick, responsive, and efficient. A solid recommendation. More

Mercedes of Natick My experience with Mercedes of Natick has always been fantastic. Just what you should expect from a Mercedes Dealership. I have bought 3 vehicles from My experience with Mercedes of Natick has always been fantastic. Just what you should expect from a Mercedes Dealership. I have bought 3 vehicles from them and always found the salesman to be friendly ,professional and knowledgeable. My recent experience with Mercedes of Natick involved service of both cars I own. Our service adviser is Fred Romsey and as always, he was right on top of everything. I asked to be called before the appointments so I could go over the service for both vehicles and the rental arrangements. Fred call me up about a week before to get things in order. The service department has always been, truly exceptional. If you have a problem, squeak, a rattle or something more serious, they really look for it and fix it. Fred Romsey did a great job of keeping me informed of the cars repair progress. Even though I live on Cape Cod, I will always bring my cars to Mercedes of Natick for service. They're that good. More

Outstanding service I can count on Fred Ramsey, Sr. Adviser, to make my visit successful. He pays attention to both the owner and the MB in all matters. I can count on Fred Ramsey, Sr. Adviser, to make my visit successful. He pays attention to both the owner and the MB in all matters. More

Great Service Dept! I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while t I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while they service yours! Savannah was knowledgable and got the work done, even replacing gas cap! I highly recommend this dealership. More

The service is outstanding! Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smo Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smoothly. More

Service department is exceptional The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop- The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service, Abdul and everyone else on that team always give me the clear impression that they're aware upfront of my service details, are ready to keep me updated me throughout the process and always follow up afterward. MB Natick should be the template for how a smooth and detailed customer service experience process should play out. More

Great experience Natick Mercedes Benz is been always my number one choice for buying and servicing my Benz. Thank you everyone for great service. They always provide g Natick Mercedes Benz is been always my number one choice for buying and servicing my Benz. Thank you everyone for great service. They always provide great service. More