Mercedes-Benz of Naples - Service Center

Expensive to the Max If you want to pay 60% more than you should this is your place. Arrogance and high price is a bad combination. The worst value. If you want to pay 60% more than you should this is your place. Arrogance and high price is a bad combination. The worst value. More

The best Over the past 70 years I have dealt with many car dealers. None can compare with NAPLES MERCEDES. In particular, two gentlemen,JOHN MALIKOGLU and A Over the past 70 years I have dealt with many car dealers. None can compare with NAPLES MERCEDES. In particular, two gentlemen,JOHN MALIKOGLU and ANTHONY CHINAGLIA with whom we have had the most dealings, should be complimented to the highest extent. They are excellent MERCEDES embassadors. More

Amazing experience at Service Department My recent visit to the Mercedes dealership to have my car was amazing! I had a Service representative for several years and loved him. He left the d My recent visit to the Mercedes dealership to have my car was amazing! I had a Service representative for several years and loved him. He left the dealership a couple years ago. My visit after his departure was so disappointing. The rep was not at all comparable to my previous rep. When I called to make this appointment I told the lady scheduling the service appointments how I felt about my previous visit and that rep. This time she assigned me to Adrian Pena. HE IS AMAZING! He is the prime example of what a PERFECT representative should be like. He was waiting for me and he was so friendly. Within a few minutes he made me feel very appreciated and like we had known each other for years. He had arranged a loaner for me for convenience. I had forgotten to tell him I was preparing to fly out of town the next day. When I remembered to tell him he just smiled and said "No problem". He went to the desk and they made some adjustments to have my car moved up on the list and finished before I had to leave town. He didn't admonish me or make me feel bad he just handled it with a smile. We talked a little bit about our families and when I left there I was smiling and laughing. My time with him was truly the HIGHLIGHT of my day. Who can ever say that? Normally people dread taking their car in for service but he was AWESOME! I hope the company appreciates him as much as I do because I'd like him to be my rep for many years to come. His service and expertise was so superb it could absolutely be the reason I choose to buy another Mercedes. Thank you Adrian!!! More

A comfortable relationship - competent and efficient people I worked with Adam Davis on the purchase of my 2014 E350W. Adam proved to be a smart, high energy, efficient guy. Importantly, he also proved to be v I worked with Adam Davis on the purchase of my 2014 E350W. Adam proved to be a smart, high energy, efficient guy. Importantly, he also proved to be very knowledgeable about Mercedes automobiles. I liked working with him. I think he is an important link in your sales operation. I have had several short consultations with Joe Pitt and find him to be most helpful and a nice guy to work with. I have only started with Geoff but, having met him, look forward to a very good relationship. More

Best customer service around I recently brought my Mercedes Benz c250 in for an alignment and during the entire process everyone was extremely friendly and making sure I was being I recently brought my Mercedes Benz c250 in for an alignment and during the entire process everyone was extremely friendly and making sure I was being taken care of. Everyone walking by had a smile on their face and not a person walked by without saying hello or checking on me to see if I needed help. Since the alignment was going to take a while, they put me in a rental so I can go on with my day and not have to wait around and they offered to drop off my car wherever I was at the time and pick up the rental so there was no inconvenience. It was my only day off for the week and they made sure I was able to still enjoy it and go on with my day. I could not have asked for a better experience. I want to thank Joe Politi, Adrian Pena and the entire Mercedes Benz for the great experience ?? More

it was a great experience for me and the second time after a service C was done, i was well taking care of from using the loaner service vehicle and update fo the repairs. Chuck Searle is an excellent a after a service C was done, i was well taking care of from using the loaner service vehicle and update fo the repairs. Chuck Searle is an excellent advisor. NO doubt to comeback and have him taking care of me again as well as recommended him to future client. More

Happy and friendly.....that was my first impression ....over time I found out he really knows what he's doing....You feel like friend when you leave instead of of a customer..Thanks Luke ....over time I found out he really knows what he's doing....You feel like friend when you leave instead of of a customer..Thanks Luke More