Patrick Baffa
Patrick Baffa at Mercedes-Benz of Naples

Patrick Baffa

Service-Loaner Fleet Manager

Mercedes-Benz of Naples

501 Airport Rd S
Naples, FL 34104

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28 Reviews
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28 Reviews

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28 Reviews of Patrick Baffa

October 01, 2026

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Employee Rating

The service to repair terribly screwed screens on both Mercedes we own,….but rather WHY were they so screwed up after only 2 months of inaction while we were traveling outside of Naples More

by BillTurner946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service lady Stephanie who is an excellent and very responsive service administrator

Oct 02, 2026

Mercedes-Benz of Naples responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 522-0998 when you have a chance. Thank you, and we look forward to hearing from you.

June 05, 2024

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Employee Rating

Great people! extremely easy to work with and especially Adam Davis. Adam made my experience the absolute best! More

by Jvitas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Davis

Jul 06, 2024

Mercedes-Benz of Naples responded

Hi, thank you so much for your feedback about Mercedes-Benz of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!

April 20, 2024

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Employee Rating

The sales process and follow up support has been exceptional. Caroline listened to our needs and found us an exceptional vehicle that performs great and is fun to drive. The service department has p More

by asapconsult
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caroline Tursi

Apr 21, 2024

Mercedes-Benz of Naples responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2021

Dealership Rating
Employee Rating

Mercedes Benz of Naples is a beautiful dealership. The staff is excellent, knowledgeable and friendly. Great inventory. More

by dmccarty3639
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Davis , Randy Hamme

Nov 01, 2021

Mercedes-Benz of Naples responded

Hi, thank you so much for your kind words about your experience here at Mercedes-Benz of Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

February 08, 2021

Dealership Rating
Employee Rating

very pleased with level of service. Due to part difficulty service took four weeks. Service people constantly called to keep advised as to progress. Great job. More

by dcorley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cordeiro

Feb 10, 2021

Mercedes-Benz of Naples responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 27, 2021

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Employee Rating

David, Jackie and Anne are the best. We love our AMG C65 and Naples MB! We look forward to our next purchase . Highest grades on all measures. More

by Dr. Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ann Margaret Ross, Jackie Dressman , Tom Neglio

Jan 28, 2021

Mercedes-Benz of Naples responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naples! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

January 26, 2021

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Employee Rating

This is my second new MB from this dealer. The service, handling, courtesy, free wash jobs were all perfect. NOW, with this new one they have improved. The remodeled deanship is beautiful, comfortable, the More

by daveboesche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jackie Dressman , Tom Butz, Dianelis Espin, Rich Grimes, Tino Guerrero, Shannah Mallard, Tom Neglio

Jan 28, 2021

Mercedes-Benz of Naples responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naples! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

January 26, 2021

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Employee Rating

Service was prompt and everything was completed to my complete satisfaction. it was easy making my appointment all my contacts were with knowledgeable and pleasant people More

by mimikekem8332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jackie Dressman , Tino Guerrero

Jan 28, 2021

Mercedes-Benz of Naples responded

Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

November 26, 2020

Dealership Rating
Employee Rating

Mercedes service in Naples is great. Ready for me on time, loaner ready and car ready when promised. The same people are there every time to help. More

by chcarswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2020

Mercedes-Benz of Naples responded

Hello, thank you so much for the positive review! If you're ever in need of more help, please let us know! Take care!

November 06, 2019

Dealership Rating
Employee Rating

Great salesman, great service Highly recommendation them to everyone Adam went over and above explaining the details of the car and all the features. A+ More

by EricP
Recommend Dealer
Yes

Other Employees Tagged: Adam Davis, Jackie Dressman, Corey Bernardo , Mike Cozza, Tino Guerrero, Tom Neglio, Chuck Searles, Dean Smith, David Wachs, Mike Rispoli

Nov 08, 2019

Mercedes-Benz of Naples responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Naples for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

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